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Dell has a Customer Replaceable Unit (CRU) program for many of our hardware systems. The CRU program allows customers to replace designated hardware components. For a list of the hardware components that are designated as CRU for a specific hardware system, go to the Dell Warranty and Maintenance Page.
Updated: November 25, 2025
ID: 000187496
Unisphere and Solutions Enabler 9.x software are unable to manage V4 array models. The 9.x versions of the software cannot detect PowerMax model 2500 and model 8500 arrays.
Updated: August 07, 2025
ID: 000218791
Unisphere for PowerMax Alert Description =Symmetrix 000123456789: Service Processor down or not communicating with the array.
OR
symevent alert "The Symmetrix Service Processor or MMCS is not communicating with the Symmetrix."
Updated: December 24, 2025
ID: 000203646
This KB article describes how to configure or enable OpenID Connect (OIDC) Single Sign-On (SSO) in Unisphere for PowerMax.
Updated: December 19, 2025
ID: 000380006
Dell PowerMaxOS, Dell PowerMax EEM, Dell Unisphere for PowerMax, Dell Unisphere for PowerMax Virtual Appliance, Dell Unisphere 360, Dell Solutions Enabler Virtual Appliance remediation is available for multiple security vulnerabilities that could be exploited by malicious users to compromise the affected system.
Updated: December 19, 2025
ID: 000402262
Unisphere for PowerMax: vApp manager does not start. Port 5480 is unavailable via browser.
Updated: December 19, 2025
ID: 000054925
How to configure secure SMTP Email servers for Alerts in Unisphere For PowerMax.
Updated: December 16, 2025
ID: 000380011
Intermittent failures saving a file in a username expanded home directory when the computer account also connects to the share but cannot find the file.
Updated: December 16, 2025
ID: 000079025
Explore the Dell End of Service Life (EOSL) and End of Life (EOL) list for converged infrastructure, storage, and storage networking products. Access End-of-Life documents for hardware, software, and firmware release and service dates
Updated: December 11, 2025
ID: 000185734
This KB article is a quick reference for Solutions Enabler and Unisphere for PowerMax documentation, downloads, articles, advisories, and so on.
Updated: December 09, 2025
ID: 000022229
Explains how to enable SNMP notifications in Unisphere for VMAX, configure the ViPR Storage Resource Manager (SRM) server IP and port, select alert severity, and activate the alert policy.
Updated: December 09, 2025
ID: 000022539
When PowerPath for Windows version 6.1 is installed on Windows Server 2016, validation alerts indicate many drivers have dates earlier than the OS, because the PowerPath release predates the OS.
Updated: December 09, 2025
ID: 000062991
Lightweight Directory Access Protocol (LDAP) in Unisphere VMAX triggers a Configuration Error; logs Error querying for user groups. Group Search Path, Object Class, Name Attribute misconfigured.
Updated: December 09, 2025
ID: 000061565
All masking view information is visible in SYMCLI. Customer is unable to see masking view information for all 4 local arrays. Within Unisphere none of the array masking view details are visible.
Updated: December 09, 2025
ID: 000061535
While UNREGISTERING Secure Connect Gateway from Unisphere for PowerMax 10.x, it fails with error "Authorization failure. Incorrect credentials were provided for gateway: 11.22.33.44:9443"
Updated: December 07, 2025
ID: 000373677
This article provides the steps to properly stop and start the SMAS and smas_db services for Unisphere For PowerMax across different versions and operating systems.
Updated: December 02, 2025
ID: 000396963
Removing a device from a storage group (SG) deletes the Symmetrix Remote Data Facility (SRDF) relationship.
Updated: November 18, 2025
ID: 000204844
How to enable performance data collection in Unisphere for VMAX and Unisphere for PowerMax?
Updated: November 11, 2025
ID: 000013914
Attempting to collect an EMCGrab using the 9.2.1 vApp manager results in the error, "No log exists."
Updated: November 11, 2025
ID: 000184998
After deleting SRDF pairs and expanding them, devices are not listed in the SRDF create pair wizard.
Updated: November 07, 2025
ID: 000183022
This KB article outlines how to zone WAN-COM ports on a single engine VPlex Metro
Updated: November 05, 2025
ID: 000018930
This article provides guidance on updating customer data on the Service Requests (SRs) or accounts. It outlines what changes can be made by customers and the account team, as well as steps for modifying information and setting up Service Request notifications.
Updated: November 04, 2025
ID: 000228006
RESTAPI call is returning the same values for Average and maximum Data Format.
Updated: October 31, 2025
ID: 000368073
SNMP target fails to receive SNMP alerts sent from Unisphere. This KB applies to issues with a new configuration of Unisphere SNMP alert system, in which SNMP target is not able to receive any alerts.
The general idea of this KB also applies to troubleshooting the issue that syslog server fails to receive alerts sent from Unisphere.
Updated: October 28, 2025
ID: 000212919
Dell PowerMaxOS, Dell PowerMax EEM, Dell Unisphere for PowerMax, Dell Unisphere for PowerMax Virtual Appliance, Dell Unisphere 360, Dell Solutions Enabler and Dell Solutions Enabler Virtual Appliance remediation is available for multiple security vulnerabilities that could be exploited by malicious users to compromise the affected system.
Updated: October 23, 2025
ID: 000337554
CloudIQ: Cloud IQ is not sending data to Dell Technologies.
Updated: October 20, 2025
ID: 000022684
Dell PowerMaxOS, Dell PowerMax EEM, Dell Unisphere for PowerMax, Dell Unisphere for PowerMax Virtual Appliance, Dell Unisphere 360, Dell Solutions Enabler and Dell Solutions Enabler Virtual Appliance remediation is available for multiple security vulnerabilities that could be exploited by malicious users to compromise the affected system.
Updated: October 20, 2025
ID: 000370508
PowerPath: Auto Initiator Group (IG) creation using Host Name is not automated, no IG created?
Updated: October 17, 2025
ID: 000055961
Unable to see remote volumes when initiating SRDF createpair from Unisphere for PowerMax.
Updated: October 17, 2025
ID: 000379950
How to replace the default self-signed certificate in Unisphere for VMAX with a certificate issued by a trusted third-party.
Updated: October 11, 2025
ID: 000004271