Isilon

This document highlights minimum, recommended, and latest code versions for Dell Technologies Enterprise and Datacenter Infrastructure products. We carefully evaluate and monitor code deployment data to ensure that product releases meet our stringent expectations to provide our customers with reliable products and solutions.

The Dell PowerScale OneFS Info Hubs provide links to OneFS documentation.

A Gen6 half-chassis (only two nodes populated) is shipped with the nodes in bays 1 and 2 on the left hand side of the chassis. The empty right-hand side bays (3 and 4) are populated with filler panels. If the nodes are moved to the right-hand bays, the filler panels cannot be moved to the left hand bays because they do not fit.

This article provides estimates on scheduling lead time when booking Remote Proactive Services (RPS) upgrades.

Deduplication job fails with error "Dedupe failing "[MAJOR] dedupe CreateDedupeRequestForDigest/1846 failed to check index status Handle must be released and reacquired." The job might succeed with subsequent runs.

This article describes how the Smartconnect Service IP Address (SSIP) has been moved from a SYSTEM_ZONE to a DISABLED_ZONE and its impact when connecting to the SSIP

The isi_rsapi_d.log file does not get rotated due to a missing configuration line in /etc/newsyslog.conf.

PowerScale (Isilon) clusters offer a configuration change to show and allow access to only NFS aliases instead of the full path in /ifs.

Configure SyncIQ policies with the same source path to use a common snapshot.

This document shows how to use the OneFS CLI to obtain the file and directory counts for a given directory using a FSAnalyze result set.

/ifs/data/Isilon_Support/ is a directory on a Dell PowerScale cluster used for collecting support and diagnostic data, including telemetry reports, logs, scripts, and temporary backup files. Over time this directory can accumulate many miscellaneous files and folders.

This article explains Dell guidelines on company administrator assignment.

This article explains how to promote Company Administrators.

This article displays a list of Dell Software Products and related articles on how to obtain the Software Unique ID (SWUID) for each specific product. The SWUID is required for streamlining the processes related to both the Software License Renewal process and opening a Support Case.

This article is designed for OneFS 8.2.x, 9.5.x and later to provide customers insights about how licensing works, how to apply licenses, and an FAQ.

Affected Product: PowerScale OneFS (Releases prior to 9.13) S3 client applications operating against a PowerScale OneFS cluster reports "invalid UTF-8" or XML parsing exceptions when performing `ListObjects` or `ListObjectsV2` (GET Bucket) requests. This issue affects environments where standard ASCII filenames contain special characters, most notably the percent sign (`%`).

Affected Product: OneFS 9.7, 9.13, and earlier S3 `ListObjectsV2` API requests fail with XML parsing errors on the client side. This issue occurs selectively when the requested bucket contains files with names that include invalid character encodings or non-UTF-8 byte sequences. If a client attempts to access one of these specific offending files directly by S3, OneFS will correctly throw a `400(InvalidURI): Path cannot be encoded as UTF-8 string` error. However, during a `ListObjectsV2` directory walk, the API request succeeds with an HTTP 200 OK, but delivers a malformed XML payload that fails the client's parser.

On OneFS 8.0, the firmware update process fails if the BMC/CMC subsystem is unresponsive. Sometimes the warning event to indicate this condition is not generated.

Some PowerScale hardware procedures (such as power cycling or power draining a node) vary depending on the hardware generation. The node model name does not clearly indicate the hardware generation. Use the table below to identify your node’s hardware generation and follow the appropriate instructions in related knowledge base articles.

SSH login to newly added PowerScale nodes fails with Active directory credentials, though the authentication provider is online on PowerScale nodes. The same credential working fine on the Web interface login portal

Troubleshoot slow data offload speed to CloudPools target by verifying upload statistics, checking running jobs, and modifying CloudPools file pool policy to skip read-only paths, ensuring files are not skipped and must be sent to the cloud target.

SSH File Transfer Protocol (SFTP) fails for nonroot accounts after upgrading OneFS to 9.7.1.0 / 9.10.1.0.

OneFS 9.x clusters with mixed node configuration containing archive nodes can encounter performance issues if the system flag is set on the archive tier.

SK Hynix PE8010 & PE8030 NVMe M.2 drives have been observed to report a PDR3 Event Code and failed status.

This document describes the objects and equipment used by Customer Engineers (CEs) when on-site. Please check and prepare in advance.

Troubleshoot PowerScale OneFS slow performance with a comprehensive guide on network configuration, processing loads, and monitoring with InsightIQ for improved cluster efficiency.

This article provides information about supported patches and service releases for OneFS and the HealthCheck system.

How to determine the health of an accelerator node using the LED.

PowerScale: Isilon: Customers may report CloudIQ Health Scores impacted by alerts which have been resolved and cleared.

Preupgrade check for failure domains may show an imbalance of nodes which may block parallel OneFS upgrades. Preupgrade checks may also indicate that a node is in a failure domain by itself.