Chromebook 7310

This article provides information about how to carry out a clean installation of the Ubuntu Linux operating system on your Dell Computer.

This article explains what you receive when you are shipped a Dell Mail In Service box (United States only). Before shipping to the Dell Main In Repair Service, review the details of the paperwork required.

Select the section that matches the issue you are having with your Chromebook screen. See the troubleshooting steps and resources to help resolve the issue.

Learn how to find and check your laptop or tablet model with our guide. Identifying the product allows you to get model-specific support such as drivers, manuals, and specifications.

This article helps you identify the display or video issue based on symptoms that you notice and provides links to Dell knowledge base articles for troubleshooting steps.

General information about the ChromeOS diagnostics tool.

This article provides information about what a system BIOS is and how to update BIOS on a Dell computer.

Learn what to do if SupportAssist v4.10.1 shows an invalid message relating to the Internet not working.

Check your warranty status, renewing your warranty, transferring ownership, international warranty support, expired warranty support or register your Dell product.

Learn how to address issues with your network adapter not appearing in the SupportAssist OS recovery menu. Follow our guide to diagnose and troubleshoot this issue to minimize downtime and ensure your Dell system functionality.

Learn how to replace a Dell laptop hard drive. Find step-by-step instructions for installation, operating system setup, and driver installation.

Learn what to do when your laptop touchpad is not working (A.K.A. laptop mouse, trackpad, mousepad). How to turn the touchpad off and on, and how to adjust settings for optimal performance in Windows.

Resolve the issue when your Dell laptop keyboard types the wrong letters. Our guide helps with common issues like the keyboard typing wrong letters, incorrect Number Lock settings, and more.

If the drivers you are looking for is not available on the Dell Support website, learn how to download native drivers in Microsoft Windows, Linux (Ubuntu, Red Hat Software, and so on) or ChromeOS.

See the information for guidance on warranty support for laptop batteries in the unfortunate occurrence of a battery failure. Also linked to the article are some further reading on troubleshooting and how to check the battery health status.

This article provides guidance and direction for activating Windows after a motherboard replacement in your Dell computer.

Discover Dell's display resolution guidelines for LCD panels on our monitors and laptops. We explain what dots and pixels are, introduce you to the Premium Panel Exchange, and show you how to spot bright or dead pixels on your screen.

This page is designed to appear under certain circumstances when searching for your Service Tag, Express Service Code, or Serial Number or part number.

This article is a collection of all the information that you should need for the use of a Dell Chromebook computer as it ships from Dell. This includes how to resolve the battery not charging.

Information about uninstalling an extension from ChromeOS.

Dell Client platforms require a security update to address the vulnerability identified in Intel-SA-00444: Intel® SGX Platform Software Advisory.

This article provides advanced troubleshooting steps for resolving desktop display issues when common fixes fail. When the common fixes do not resolve the issue, use this guide for detailed troubleshooting steps to help resolve your desktop’s display problems.

Follow the steps for finding the Service Tag Number and Operating System (OS) Revision in ChromeOS.

This article provides helpful information and links for basic wireless network troubleshooting. More specifically, this article focuses on 802.11a, b, g, n, or ac networks. This article does not cover Mobile Broadband (cellular-based wireless) or Bluetooth (also known as WPAN).

This article provides a general guide for removing malware on your Dell Computer. Most of the steps are not covered under your warranty and are carried out at your own risk.

The following article provides information about what memory issues can be seen on your Dell Laptop. Learn how to troubleshoot and resolve them on your laptop.

This article provides detailed information about various reasons why your laptop battery might drain faster than expected. It covers potential causes and helps you to optimize your laptop’s battery life and improve its overall performance.

Information about how to reinstall a previous version of ChromeOS.

Forgot your Dell BIOS password? Learn how to reset system, admin, or HDD passwords securely with Dell Support and regain access to your device.

A hard reset is recommended as the first step to fixing many common issues. This process helps by draining residual power that may be causing the problem.

This article provides general troubleshooting steps and links to information for your Non-Dell branded printer.

This guide takes you through using your keyboard. This particular keyboard has some special functions, we go into details on what they are and how to use them.

The following article provides information about the proper way to insert and remove the USB Type-C connector on Dell laptops and devices. (For example: Docking Stations and Monitors.)

This article covers how to obtain support for ChromeOS Enterprise and ChromeOS Education products.

This article provides the steps for looking up the amount of RAM in a Chromebook.

Learn about the Dell Depot Diagnostics Service and how this process works to help you resolve system problems.

Dell Client Platforms require a security update to address vulnerabilities addressed in INTEL-SA-00369 Intel Graphics Driver Advisory.

Select Dell Client Commercial and Consumer platforms require an update to address an improper access control vulnerability.

Dell Client platforms require a security update to address vulnerabilities in Intel CSME, Server Platform Services, Trusted Execution Engine, Intel Active Management Technology and Intel Firmware.

There are several options to print from your Chromebook, refer to the information for the option that is for you.

Learn how to check and update your Chromebook to the latest ChromeOS version.

This article contains information about the best methods for preparing Chromebook systems for long periods of storage.

Securely erase data from your device before Trade In or Recycle by following our step-by-step instructions for Windows, Android, and Apple devices.

Use our guide to learn how to successfully install Windows 11 and Windows 10 on a Dell computer with a Dell Windows Recovery DVD.

Learn how to connect your Chromebook to a monitor or TV using HDMI, DisplayPort, USB-C, and more. Adjust settings, troubleshoot connection issues, and enhance your display experience.

Discover the step-by-step instructions for installing Adobe software on your Dell computer in our comprehensive guide, ensuring a smooth installation process.

Learn how to adjust the brightness or change video settings on your Dell laptop.

This article provides information about how to return service parts to Dell in the United States Region only.

Learn how to report a lost or stolen Dell laptop or desktop, including necessary details. Follow our guide for timely action and how to contact Dell Support.

If you cannot find exactly what you are looking for, our Trade In-related Frequently Asked Questions can help.

This article explains the procedure to open a Service Request (SR) using the Dell support page. Get help fast for your Dell device. No more waiting on hold. No more tech headaches. Dell makes it simple to fix problems, schedule repairs, or get support—right from your device or our support website.

Refer to the guidelines about the replacement of common parts for Dell laptops.

Dell monitor not turning on? Discover troubleshooting steps for intermittent power issues or an off LED. Learn how to check cable connections, test power outlets, and more to resolve power problems.

The following article provides the information about capturing an Event Trace Log (ETL). It includes the ETL and other files that can assist Dell in troubleshooting wireless issues that are only seen at customer sites.

Learn how to roll back a device driver to a previous version on Dell computers running Windows. Restore stability by following these simple steps to resolve driver conflicts or issues after an update.

Learn how to create a new My Account and import your customer and order numbers if you have lost or forgotten your My Account email address.

This article is a guide to the various types of solid state drive (SSD) that fit in the PCIe connector on your motherboard. This guide also explains what is involved in using such a drive as your main boot driver on a Dell computer.

This article provides information about basic safety precautions that everyone must take before accessing the internals of a computer or electrical equipment. Find information about how to protect against electrostatic discharge (ESD), prevent electrostatic damage to the components, and take safety precautions when lifting electronic equipment.

Learn the steps to modify language settings in Adobe Acrobat 2017 and later. Follow our guide for a seamless language switch. Get expert tips now.

Your product's manuals, user guides, and other documentation contains the information that you must have to get the most out of your Dell product.

This article provides information about data backup before a motherboard replacement and ChromeOS data wipe.

Windows S-Mode devices are streamlined for security and performance. To maintain both, drivers can only be updated through Windows Update / Windows Update for Business (WUfB).

Learn how to troubleshoot the ambient light sensor (ALS) to resolve dim LCD issues, flickering, or intermittent brightness.

This is a list of frequently asked questions to help troubleshoot, repair, and use the USB connectors and ports on your Dell computer.

This article provides information about how to check the hardware specifications of a Dell computer on the Dell.com/support website, in the BIOS, or using the DirectX diagnostic tool.

The following article provides information about updating the BIOS on your Dell desktop or laptop running Ubuntu or some other type of Linux?

This article details the types of ports and connectors that you can find on a computer. Computers that Dell is shipping or has shipped in the last 15 years. We also provide a guide to the older color code convention for ports and connectors.

Find out more about how to clean your Dell equipment.

Learn how to check what processor you have in your Dell computer. Follow simple steps for Windows and Linux to check the processor generation and model.

How to troubleshoot and resolve no sound or audio playback issues on your Dell computer. Follow our guide for common sound problems, such as low volume, distorted audio, and missing devices.

Learn to set up email on your Dell computer, including Gmail, Microsoft Office Outlook, and Outlook.com. Configure your email and get troubleshooting tips.

Explore how to download and install McAfee products purchased at Dell. This guide covers McAfee LiveSafe, Small Business Security, Business Protection, and McAfee+ Premium. Get started with your McAfee subscription today.

This article provides information about support notifications for driver updates. Learn how to create and manage notifications for your Dell products.

Learn how to install or upgrade RAM on your Dell computer, whether it is a laptop or a PC. Step-by-step guide to upgrading and installing system memory on your device.

Download apps for your Dell Chromebook from the Google Chrome Web Store. This guide covers how to install apps on a Chromebook, add extensions, and manage downloads for an optimized experience.

How to add apps to the startup folder in Windows 10 using simple steps and commands. Optimize startup programs for a faster boot and know the use of the shell startup command.

For help with replacing the CMOS (coin-cell) battery on your Dell laptop, see the documentation of your computer.

Fix common mouse issues like restoring your pointer, why your mouse is not moving, and troubleshooting a slow or unresponsive pointer.

This article provides step-by-step instructions on how to boot into safe mode in Windows 11 or Windows 10.

This article serves as a guide to provide useful tips and guidance on arranging an out of warranty repair for your Dell computer.

Learn to distinguish M.2 cards, including slots, keys, sizes, and types. Understand M.2 slot functionality, M.2 and PCIe interfaces, and the M.2 platform's versatility.

This article provides information about how to connect a monitor or projector to a Dell desktop, all-in-one, or laptop. Learn about the different types of video connectors, configure video settings and helpful links to troubleshooting guides.

Learn about repair options for a cracked or broken LCD screen on your Dell laptop, Venue phone, or tablet.

Learn how to Enable and Disable Offline Mode in Google Drive. Make Offline copies available and access your Google Docs, Slides, and Sheets offline from Your Computer.

This article provides information about using the AC adapter of your Dell laptop while traveling to another location.

Learn how RAM speed and memory capacity impact your computer's performance. Explore what more RAM does, how to check RAM MHz, and why RAM speed matters for efficiency.

Effective methods for how to remove malicious malware from your personal computer and how to delete malware from your computer. Ensure your Windows system is secure with the latest tools and tips.

What surge protectors are, how they work, and why they are essential for protecting your electronics from power surges. Find out how to choose the right surge protector and understand their lifespan.

The following article explains how to reseat the keycap when a key falls off the keyboard on a Laptop.

This article provides recommendations to resolve an issue with your Dell computer restarting, shutting down, locking up or not responding, and similar issues with Windows.

Why some laptops produce high-pitched buzzing noises and how to reduce them. Discover tips like enabling bus mastering devices to minimize noise caused by the processor's power state.

How to connect speakers to your Personal Computer and enhance your audio experience. This guide covers connecting headphones, wired and wireless speakers for computers.

This article provides information about how to download and install or update Dell drivers for your Dell desktop, laptop, all-in-one, workstation, printer, monitor, tablets, and so on.

This article provides information about how to troubleshoot and resolve USB-related issues on your Dell computer. Find step-by-step instructions to fix USB issues if a USB port is not working.

Learn essential maintenance tips for your Dell computer, including cleaning, updating drivers, running antivirus scans, and extend lifespan.

Instructions to transfer the Perpetual License when a Chromebook is replaced.

This article provides information about how to unmute audio on a Chromebook.

This article provides information about how to download Dell drivers from the Dell.com/support website for your Dell computer.

This article helps you prepare to replace customer replaceable parts on your Dell computer. Customer replaceable units are parts that, regardless of service response level, can be easily replaced with minimal effort and simple tools.

This article contains information that can be used to help you have a better experience with your Chromebook.

This article provides information about the different types of hard disk drives (HDD) or solid state drives (SSD) on Dell computers. Learn how to run the hard disk drive diagnostics, replace a hard drive, upgrade a hard drive, and more. Find links to troubleshooting resources to help resolve hard drive-related issues on a Dell computer.

This article clarifies the conditions for Dell coverage of the laptop keyboards (Worldwide). Contractual and legal warranties in the European Union (EU), the Dell Limited Hardware Warranty (United States and Canada), and or applicable Dell Support Service Agreements are covered in this document.

The following article provides information about a failure of the Dell Pro Premium Collaboration keyboard to connect or detect the Radio Frequency (RF) Dongle.

Information about Alienware Command Center (AWCC) not detecting certain Alienware mouses, keyboards, and headsets are crucial for troubleshooting and resolving connectivity issues.

This article provides info on Kensington Locks used with Dell systems.

This article offers detailed guidance on how to identify and troubleshoot a No POST (Power-On Self-Test) issue on a Dell laptop. It covers the symptoms of a No POST problem, such as the laptop not powering on or displaying any signs of activity. The article also provides step-by-step instructions for diagnosing the root cause, including checking power sources, verifying hardware connections, and testing individual components. It provides solutions to common and advanced No POST issues, helping to resolve the problem and restore the laptop’s functionality.

If your computer does not power on, or shows no signs of activity when you press the power button. This guide provides step-by-step instructions to resolve advanced troubleshooting steps for no-power issues on your laptop.

The following article takes you through optimizing your computers performance and stability by disabling start-up items.

Learn about how to locate the Dell Pro Keyboard and Mouse KM5221W USB dongle by following these step-by-step instructions.

Learn what causes Wi-Fi interference and how to fix wireless interference issues. Understand how Bluetooth affects Wi-Fi data, reduce network interference, and improve signal strength.

This article provides information on Why notepad may automatically launch when you start the system, how to access the Microsoft Fix-it Tool for this issue, and how to manually resolve this issue

This article provides the steps to resolve issues with Dell Chromebooks not booting or powering on with the battery depleted and with the AC adapter connected.

This article explains how to get the Dell Power Companion to charge Chromebook 3100 2-in-1, 3100, and 3400 systems.

The following article provides information about the correct way to troubleshoot a Dell AC adapter if the status light is off or flickering. Dell AC adapters come with a status Light Emitting Diode (LED) on the adapter or a ring of them around the connector to the device.

This article explains how to get the audio working again after logging in and out on the Chromebook 3100 2-in-1, Chromebook 3100, and Chromebook 3400.

The following article provides information that takes you through how to use the ChromeOS recovery tool. Step-by-Step instructions to recover and reset your ChromeOS on your Dell Chromebook.

Controlling Bluetooth using the wireless switch on some Dell laptops

This article provides information about integrated self-test (BIST, also called built-in diagnostics, or BID) and self-test feature check (STFC) diagnostic tests available on Dell monitors. Learn how to run a diagnostic test to diagnose hardware issues with Dell monitors.

Learn about system memory or random access memory (RAM). See our pictorial guide and explanation of different types of system memory.

Follow the steps below to use your mobile device to scan the Service Tag QR code or Barcode on your Dell device. The Service Tag is the best way to access specific information about your Dell device.

Looking to register, update, change or transfer ownership and warranty information of your Dell computer? This article shows you how.

The following article provides information about a sound quality issue that is seen after plugging in a USB Headset.

Information about the Chromebook RMA shim USB drives and that they must be returned to Dell when service is completed.

This article describes how the PING command works in ChromeOS.

This article describes the steps to locate and analyze ChromeOS logs.

The following article provides information about the steps for viewing your network properties in the ChromeOS.

General information and support that Dell provides for Google Independent Service Vendor (ISV) products.

Learn how to access and use the diagnostics available in the Chrome Operating System. Including information about resolving Chromebook charging issues.

This article provides information about recycling or disposing Dell batteries.

The following article provides information about what the various LED indicators on Dell Chrome Laptops are telling you.

This article explains how to set up your Chromebook wireless network connection after initial installation.

Chromebook enrollment / provision and / or development mode is disable may cause depot and return issues.

The following article provides a visual guide to your Chromebook 13 7310 laptop and lists the external ports and features of the computer.

Dell Client Consumer and Commercial Platforms require a security update to address Intel vulnerabilities.