PowerProtect Software

This article provides curated links to Dell PowerProtect Data Manager product documentation, videos, and information including deployment, configuration, administration, and disaster recovery.

How to install and configure Oracle Agent version 19.9 on IBM AIX 7.x Platform.

How to configure Systems Applications and Products Intelligent Query (SAP IQ) Database with NetWorker Module for Databases and Applications (NMDA) version 19.x.

PowerProtect Data Manager (PPDM) SQL server backup failed even after restarting it several times.

Solaris OS file system backup fails after a few hours of execution with broken pipe errors. 80319:save: Aborting session channel connection (97) to XX.XX.104.92

Fails to create storage unit with error code CFG0001

The customer is using an A:\ drive USB to load disk drivers or the ISO for Avamar, NetWorker, or PowerProtect Data Manager BMR. The BMR process needs the C:\ to be disk 0 after drivers are loaded or we receive a Critical volume error. The USB disk is loaded together with the Virtual CD iso image.

PowerProtect Data Manager 19.13 ServerDR operation fails with "a backup operation is already running" message on the report node.

PowerProtect Data Manager unable to restore file system backups to its original host. The option is unavailable in the UI.

Agentsvc does not automatically start when AIX server is restarted after installing PowerProtect Data Manager FSAgent for AIX 19.13 and earlier.

Starting with Avamar 19.8 we have added a new parameter under mcserver.xml that can be used to modify the SMTP Port for CONNECTEMC EMAIL notifications. However, the SMTP Port used by default is 587.

PowerProtect Data Manager Storage Replication Encryption has a status of "Off - Mismatch." Unable to configure replication. No Data Domain shows under the GUI even though replication DD has been added.

PowerProtect Storage Replication Encryption has a status of "Off - Mismatch"

Learn how the MyService360 services analytics dashboard integrates the Dell AIOps (formerly CloudIQ) Health Score into the Install Base views. This integration streamlines services and product health management by IT admins using the MyService360 and Dell AIOps portals. Verify supported products by portal and access helpful Dell AIOps resources.

This covers a scenario within PowerProtect Data Manager [PPDM] where a Protection Policy assets cannot be viewed, nor can the Protection Policy configuration be modified due to an error displayed in the UI.

This covers a scenario when PowerProtect Data Manager [PPDM] File System cluster backup jobs are started, they remain in a QUEUED state. When cancelled, they will go into a PENDING_CANCELLATION state and will remain there until the workflow jobs are manually cleaned.

Granular Active Directory (AD) restore in PowerProtect Data Manager fails with ARF0063 when the left‑pane AD tree is expanded, causing the job to complete with exceptions. The failure is due to a UI issue in parent‑OU restoration, which may vary by environment.

Exchange database assets are not discovered after successfully installing or upgrading PowerProtect Data Manager Microsoft Agent on Exchange node.

Avamar - FLR fails: VirtualMachine Interface is NULL assist_restore error. ret: 157. LoginGuest Failed. Ret: 67108908, Reason: Failed to get a property on the Virtual Machine object

The PowerProtect Data Manager [PPDM] 19.10 release has a known issue that can lead to the Replication Manager service not starting. This knowledge base details how to validate and resolve this issue.

SQL Server application-consistent data protection for virtual machines. VM SQL Application aware backups are failing.

This Article provides remediation steps for "firmware_readiness" check failure. IDPA: Rapid Upgrade ChecKer Utility Shows Failure for firmware_readiness Check.

This article describes how Dell has hardened down the PowerProtect Data Manager (PPDM) to prevent a compromise.

This article provides a way of restoring database from a primary or a secondary Data Domain using product such as Oracle Recovery Manager (RMAN) Agent and DDBEA.

The system report "Backup SLA Summary By Client" is only showing the colour red for all columns instead of green and red.

After a reboot, Windows non-clustered devices were not coming online when using PowerShell to online the devices. Coincidentally, the AppSync plugin was recently installed.

Data Protection Advisor agent on Windows fails to register with the application server due to error HTTP response code is 403

The current permission for the file ".com.zerog.registry.xml" is World writable in on the DPA servers and on standalone DPA Agent servers.

Cloud Disaster Recovery Add-on (CDRA) fails to deploy when a user is part of an organization with a Service Control Policies (SCP) configured.

Jobmonitor data request failing for Data Protector server with timeout due to "omnicellinfo" command. All other requests are running successfully.