PowerFlex custom node R6525

Unsure about the procedure to update a specific component's firmware in a PowerEdge system? Learn how to in this specific article.

Dell has a Customer Replaceable Unit (CRU) program for many of our hardware systems. The CRU program allows customers to replace designated hardware components. For a list of the hardware components that are designated as CRU for a specific hardware system, go to the Dell Warranty and Maintenance Page.

PowerEdge connected Dell NVMe SSDs with the Limited Retry (LR) bit set may experience an increase in failures due to elevated media and data‑integrity error rates.

This article details step-by-step procedures to enable suppression of ESXi alarms on TPM when Secure Boot is not enabled on ESXi.

Since the introduction of Clustered VMDK on VMFS datastores, applications like Windows Server Failover Cluster (WSFC) no longer require Raw Device Mappings (RDMs) to use SCSI‑3 persistent reservations (SCSI3‑PR). Because of this, Broadcom does not offer RDM support for the NVMeoF protocol. Customers using RDMs with the SDC who want to move to NVMe/TCP must convert those disks to VMDKs on a VMFS datastore with the Clustered VMDK property. This conversion cannot be done with Storage vMotion, so applications such as WSFC will incur downtime. This KB explains how to perform the WSFC conversion at a high-level. It also covers converting an Oracle RAC environment from RDMs to shared VMDKs on NVMe/TCP, even though Oracle RAC does not require SCSI3‑PR. Oracle RAC can run on an SDC‑based VMFS datastore, but because PowerFlex does not support Clustered VMDK on SDC‑based VMFS, SCSI3‑PR‑dependent applications cannot use that configuration. Oracle RAC explanations are also high-level.

This article details the procedure to troubleshoot power supply unit (PSU) issues that may arise on a PowerEdge Server.

Dell Micron 7450 and 7500 Non-Volatile Memory Express solid state drives may encounter drive initialization failure due to a firmware issue, resulting in the solid state drives being unrecoverable.

Should an issue arise on your system, we recommend that you gather system logs to expedite the support process before contacting Dell Support. ​​​​​​​This article explains some of the key tools available, including SupportAssist Enterprise, the most comprehensive log gathering tool for your Dell PowerEdge system.

In the PFxM UI, there is an alert stating that events from the MDM are not being retrieved.

This article documents the known symptoms that can occur when the iDRAC9 fails to receive accurate Platform ID information from the CPLD controller during iDRAC boot. This issue can be encountered after the iDRAC is rebooted independently from the host server.

During replication initial copy the size of the volume transfer might report x5-10 times higher than the actual volume size.

UI pages load slowly during normal navigation.

This article provides the recommended steps to help troubleshoot memory-related events on Dell PowerEdge servers.

PowerEdge servers equipped with Dell Micron 7500 NVMe solid state drives may exhibit elevated fan RPM speeds.

PowerFlex CLI (SCLI or Command-Line Interface) is installed as part of the (Meta Data Manager (MDM) component. The PowerFlex CLI is used for users who want to use commands in scripts for automating routine tasks. Logging into SCLI uses a Mutual Transport Layer Security (mTLS) certificate-based login. By default, the certificate used to authenticate is the /opt/emc/scaleio/mdm/cfg/mgmt_ca.pem file. Unlike PowerFlex 3.x, the username and password is the same as the PowerFlex Management Platform (PFMP) WEB UI.

This article covers how to remove a VLAN or change a network within PowerFlex Manager.

This article explains how to use iDRAC Direct to manage your PowerEdge server.

It is a common misconception that if a PowerEdge server fails to boot, does not complete POST, or experiences other issues, the iDRAC will also be inaccessible. In reality, iDRAC is often still online and available to assist with troubleshooting—even if it was never configured beforehand. Leveraging iDRAC to review recent events, analyze logs, and collect a SupportAssist Collection (TSR) is critical for accelerating diagnosis and recovery.

This article explains how to use the internal HTTP share for 4.x PowerFlex Manager Release Certification Matrix (RCM), Intelligent Catalog (IC), ISO uploads.

This article explains how to clear device errors from the PowerFlex Manager Platform (PFMP) when a Dial Home (DH) SIO03.02.0000005 is triggered.

PowerFlex 4.x Trying to generate the troubleshooting bundle gives an error "The test connection to upload the troubleshooting bundle failed"

MDM login does not work with LDAP authentication on Ubuntu 16.04 and higher, with PowerFlex 3.5 and higher.

This article explains when it is safe to ignore PowerFlex UI non-compliance when hardware component updates are necessary. The compliance flag in PFxM is a best-practice target matrix. If support and engineering guide the customer community to update hardware to fix issues in the field, such as stated in a KB article, Dell Technical Advisory (DTA), or Dell Security Advisory (DSA), deviation is allowed, supported, and acceptable.

PowerFlex Manager Platform (PFMP) crashes after restarting network services using "systemctl restart network."

The MDM reports device errors from an SDS, but the SDS or DAX device in question is being used by the cluster and is healthy.

Dell PowerEdge Toshiba MG08 and MG09 hard drives may encounter uninterruptible Background Media Scanning (BMS), causing I/O errors, or timeouts.

This article explains the procedure to perform a clean Shut Down or Startup of a PowerFlex system running in ESXi or Two Tier Environment.

This article explains an issue where the keycloak-0 pod reports a health check failure due to database connectivity problems caused by an incorrect DNS configuration. This issue impacts authentication services managed by keycloak

PowerFlex Manager: RKE2 upgrade fails repeatedly due to "405 Not Allowed" error while creating the upgrade payload During the PowerFlex Management Platform (PFMP) upgrade, the process fails repeatedly, looping at the point of creating the upgrade payload folder in the http-share. The failure occurs with an HTTP 405 Not Allowed error.

After performing a PowerFlex Management Platform (PFMP) restore operation, the PFMP UI About page displays an incorrect version.