Articles
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This document highlights minimum, recommended, and latest code versions for Dell Technologies Enterprise and Datacenter Infrastructure products. We carefully evaluate and monitor code deployment data to ensure that product releases meet our stringent expectations to provide our customers with reliable products and solutions.
Updated: April 13, 2026
ID: 000205512
Dell has a Customer Replaceable Unit (CRU) program for many of our hardware systems. The CRU program allows customers to replace designated hardware components. For a list of the hardware components that are designated as CRU for a specific hardware system, go to the Dell Warranty and Maintenance Page.
Updated: February 16, 2026
ID: 000187496
This article talks about the issue where the Logrotate job failed due to corrupt logrotate.status file on the director and VPLEX director dials home with the message, "The filesystem mounted at '/var/log' is XX% full". This article has steps to resolve this issue.
Updated: April 17, 2026
ID: 000053970
AppSync cannot re-link to a mounted target device.
Updated: April 17, 2026
ID: 000052337
This article addresses the issues of when trying to create a distributed device or attaching a remote mirror to a local device or trying to expand a virtual volume. Errors are noted due to low or no space on the logging volume while creating distributed devices. This article does provide a workaround to resolve the issues.
Updated: April 17, 2026
ID: 000050371
Troubleshooting steps when the AMP connectivity-status reports "unreachable" and/or when registering an AMP fails with the error, 'Failed to ping AMP....Cause: Unable to connect'.
Updated: April 17, 2026
ID: 000050148
Metadata backup fails on VPLEX Metro when scheduled simultaneously on both clusters. Scheduled time must be changed to resolve this issue.
Updated: April 17, 2026
ID: 000050124
This article talks to the issue where an Error is reported in the command "health-check --full" post an NDU yet the Call Home functions properly. The workaround provided in this article
Updated: April 17, 2026
ID: 000050121
This article talks about what to do to re-create VPLEX metadata back-ups when either the call home 0x8a4a6006 reports for "The automated backup of the metavolume could not be completed" or 0x8a4a6003 reports for "no valid backup metavolume exist, or 0x8a4a6005 reports for "Metadata Backup does not create new backups every day."
Updated: April 17, 2026
ID: 000038636
How to find the serial number, product ID, or Product Serial Number Tag (PSNT) that is required to open a service request or support case for Dell Storage and Data Protection hardware products.
Updated: April 17, 2026
ID: 000021638
Deployment KB: VPLEX Metro: How to Increase the Speed of the Rebuild for VPLEX Metro Distributed Devices
Updated: April 17, 2026
ID: 000021486
This article addresses the question about "if it is safe to disable WAN-COM ports" and explains how to safely do this without disrupting production.
Updated: April 17, 2026
ID: 000020722
How to destroy a Meta-Volume to free the storage volumes for other users.
Updated: April 17, 2026
ID: 000019569
You need to run forget array command with retire logical option from VPlex after removing zoning with storage array.
Updated: April 17, 2026
ID: 000019500
How to disable the cluster-witness
Updated: April 17, 2026
ID: 000019495
This article will help you to add and modify the schedule job on VPlex
Updated: April 17, 2026
ID: 000019484
This KB directs you to the SolVe document on 'How to Change the IP configuration of a WAN-COM link'.
Updated: April 17, 2026
ID: 000019137
This KB directs you to the SolVe document on 'How to address Connectivity issues' available on SolVe Desktop or SolVe Online.
Updated: April 17, 2026
ID: 000019111
This KB article outlines how to identify a 'proceed conditionally' nmg/117 event for Cluster Witness
Updated: April 17, 2026
ID: 000018955
RecoverPoint (RP) initiators are reported as logged in without a corresponding RecoverPoint Appliance (RPA) registration on a VPLEX Metro configuration when issuing the rp validate-configuration command.
Updated: April 14, 2026
ID: 000167850
There was a firmware command error received when attempting to unclaim a storage-volume which had been deleted from the backend array.
Updated: April 14, 2026
ID: 000167851
Explore the Dell End of Service Life (EOSL) and End of Life (EOL) list for converged infrastructure, storage, and storage networking products. Access End-of-Life documents for hardware, software, and firmware release and service dates
Updated: April 10, 2026
ID: 000185734
Running the ndu pre-check script gives the following error: Verify management network redundancy.. ERROR
Updated: April 08, 2026
ID: 000050078
Dell VPlex remediation is available for multiple security vulnerabilities that could be exploited by malicious users to compromise the affected system.
Updated: April 06, 2026
ID: 000443350
This article talks to when attempting to add a license from one cluster of a METRO fails throwing an error "Error-'VPLEXID' property value does not match with the cluster TLA 'CKM00XXXXXX' for the feature 'XXXXX'.
Updated: March 27, 2026
ID: 000167854
NetWorker Snapshot Management (NSM) backups may fail with Error relinking snapvx snapshot to target: Unable to perform action Link on SnapVX snapshot, error SYMAPI_C_ACCESS_DENIED.
Updated: March 26, 2026
ID: 000024577
This KB article shows how to view the current core CPU usage on a specific VPLEX director.
Updated: March 26, 2026
ID: 000158229
This KB directs you to the SolVe document for 'Install VPlex Cluster'. The steps for the Solve desktop version are also provided.
Updated: March 23, 2026
ID: 000018939
This article talks to the issue where in the legacy Flash GUI, GeoSynchrony pre-6.2, where listing the Storage-Volumes fails to retrieve the volumes for the cluster if the cluster names were renamed from the default names, Cluster-1 and Cluster-2 (if a metro), to a user preferred name. This was also seen to be an issue with the HTML5 GUI in the 6.2.x version as well.
Updated: March 18, 2026
ID: 000175087
VPlex 5.4 using VIAS to integrate VNX storage is show incorrect storage pool size after a pool expansion was done on the connected VNX array. New free space added to the storage pool on the array is not reflected in the VPlex CLI or GUI storage-pools context.
Updated: March 17, 2026
ID: 000171054