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After a reboot, Windows non-clustered devices were not coming online when using PowerShell to online the devices. Coincidentally, the AppSync plugin was recently installed.
Updated: May 09, 2026
ID: 000184429
Exchange Journal activities are not terminating correctly, they enter into a loop when trying to close the Provider connection.
Updated: June 04, 2026
ID: 000050315
SourceOne database fails to upgrade when updating the SourceOne to a later version.
Updated: June 04, 2026
ID: 000051898
SourceOne Email Management and Discovery Manager reports gets stuck at "Loading...." This is due to compatibility issues between the Microsoft Internet Explore browser and Microsoft SQL Server Reporting Services.
Updated: June 04, 2026
ID: 000051906
SourceOne Outlook Web App (OWA) Extension cannot be installed on Exchange servers.
Updated: June 04, 2026
ID: 000051934
Customer receives this error when running Discovery Manger search: The transaction log for database 'DiscoveryManager' is full due to 'ACTIVE_BACKUP_OR_RESTORE'.
Updated: June 04, 2026
ID: 000051978
File Archive activities fail to process specific folders or files due to missing permissions in the SourceOne security group.
Updated: June 04, 2026
ID: 000052099
File shortcuts are not Restored when running a file systems Restore Activity as the paths were changed.
Updated: June 03, 2026
ID: 000052128
Search omits results when searching by dates after converting Indexes from ISYS to ElasticSearch.
Updated: June 03, 2026
ID: 000052131
Unexpected Exception when selecting items to view from Discovery Manager Web Client due to IIS Dynamic Restrictions settings. The error is "The request failed with HTTP status 403: Forbidden."
Updated: June 03, 2026
ID: 000052701
Message "Query service unable to start the search process" is received when running Discovery Manager search.
Updated: June 03, 2026
ID: 000052773
The Elastic Search Service crashes/stops when indexing data in SourceOne Email Management causing indexes to go into the Missing Items state. Error: exiting
java.lang.OutOfMemoryError: Java heap space
Updated: June 03, 2026
ID: 000082334
ExAsElasticIdxObj thread fails to start, and indexing stops the process with the error message "Got Write Lock - But Another Process Owns it."
Updated: June 01, 2026
ID: 000053666
Unable to find user in Address Book in SourceOne.
Updated: June 01, 2026
ID: 000055142
SourceOne Offline access retrieves HTML or RTF messages as plain text with Outlook 2016 and Offline Access 7.2 SP3 or 7.2 SP3 HF1.
Updated: June 01, 2026
ID: 000170736
Universal URL (UURL) shortcut messages are not responding to retrieval requests due to miss-configure of ExShortcut website in Internet Information Server (IIS).
Updated: June 01, 2026
ID: 000055219
Large volumes fail to close with ECS on S3. Error: Burn of volume <Volume> was unsuccessful - deleting volume from S3 storage.
Updated: June 01, 2026
ID: 000173609
Journal Application randomly becomes unresponsive due to the MAPIUninitialize() function called too soon.
Updated: June 01, 2026
ID: 000055227
Unable to delete old searches in the Discovery Manager (DM) Console. Cannot delete a collection search containing items that are failed or copying to hold folder.
Updated: June 01, 2026
ID: 000055239
Unpack_Area transaction files are truncated after upgrade to 7.2.7 and are not being processed.
Updated: June 01, 2026
ID: 000168263
Rebooting the archive server while it writes to a temporary.emxt file leaves the file behind, causing the volume to become Failed Record; this behavior is due to a software defect in the process.
Updated: June 01, 2026
ID: 000173124
Rebuild operation fails for Archive folder configured with ECS S3. Error: Element not found
Updated: June 01, 2026
ID: 000173294
Users see a "Cannot connect the mailbox" error when clicking View Original Message in Exchange 2016 Outlook Web Access (OWA) because Outlook on SourceOne connects by MAPI, a protocol SourceOne does not support.
Updated: June 01, 2026
ID: 000167713
After installing SourceOne Email Management 7.2.SP4 Hotfix 1, Web Search and Discovery Manager only perform full‑text searches; logs on workers verify this behavior, caused by a software defect.
Updated: June 01, 2026
ID: 000167463
Drive fills as index transaction files in the Index DropDir fail to unpack, causing a backlog in the Unpack_Area and logging invalid unpack‑type errors; the root cause is software defect SDR 61138.
Updated: June 01, 2026
ID: 000167251
Discovery Manager shows that a "Search result may be incomplete" banner and error when searching InPlace Migration data; logs show deadlock insert failures (0x86041BD3) due to a software defect.
Updated: June 01, 2026
ID: 000168101
SourceOne owner search not returning expected results for owner based search
Updated: May 27, 2026
ID: 000189025
SourceOne Management Console provides no option in Job Management to filter jobs based on the PST Discovery or PST Archive tasks types.
Updated: May 27, 2026
ID: 000185150
Volumes fail to close while using Microsoft Storage Replica shares for archive. Error: Unable to write file
Updated: May 27, 2026
ID: 000052677
SourceOne Email Management: Rebuild Index in Elasticsearch causes the IndexWork drive to run out of space.
Updated: May 27, 2026
ID: 000052720