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After a reboot, Windows non-clustered devices were not coming online when using PowerShell to online the devices. Coincidentally, the AppSync plugin was recently installed.
Updated: October 30, 2025
ID: 000184429
This article provides a way of restoring database from a primary or a secondary Data Domain using product such as Oracle Recovery Manager (RMAN) Agent and DDBEA.
Updated: April 01, 2026
ID: 000185676
The Data Protection Engine (DPE) plugin cannot operate on vCloud Director (vCD) 10.4.1, causing URLServiceException 02105 and 403 with NullPointerException logs; cause is vCD 10.4.1 unsupported.
Updated: March 31, 2026
ID: 000211494
How to configure Systems Applications and Products Intelligent Query (SAP IQ) Database with NetWorker Module for Databases and Applications (NMDA) version 19.x.
Updated: March 17, 2026
ID: 000219292
The `ddbmdb2adutil LOG` command is slow to update the retrieved log.
Updated: March 03, 2026
ID: 000228704
This article explains the procedure to open a Service Request (SR) using the Dell support page.
Get help fast for your Dell device. No more waiting on hold. No more tech headaches.
Dell makes it simple to fix problems, schedule repairs, or get support—right from your device or our support website.
Updated: March 03, 2026
ID: 000132371
This article explains how to assign an Initial Company Administrator.
Updated: February 23, 2026
ID: 000374134
This article explains how to promote Company Administrators.
Updated: February 18, 2026
ID: 000374126
This article explains Dell guidelines on company administrator assignment.
Updated: February 17, 2026
ID: 000379388
This Article describes methods for identifying and treating problems related to the media database, as well as best practices for maintenance and protection.
Updated: February 02, 2026
ID: 000223518
Users cannot log on to Dell EMC SourceOne Discovery Manager client or web interface, receiving the error “Web service version and DB (database) version do not match” after the SourceOne service‑account password was changed.
Updated: January 05, 2026
ID: 000162296
How to receive Dell Technical Advisories (DTA) and Dell Security Advisories (DSA).
Updated: December 11, 2025
ID: 000008421
Attempts to prevent RSS feed items from being archived in SourceOne Email Management fail because the system lacks configuration setting to exclude the RSS feed folder, making exclusion impossible.
Updated: December 09, 2025
ID: 000167339
SourceOne Email Management: Historical Archive/Shortcut jobs fail due to SourceOne Service Account exceeding the maximum number of allowed sessions on Microsoft Exchange 2013 or later.
Updated: December 04, 2025
ID: 000171722
Welcome to the Avamar Data Migration enabler (ADMe) landing page.
Updated: November 20, 2025
ID: 000182609
Avamar NDMP (Network Data Management Protocol) backups of NetApp fail with Signal 11 (segmentation fault) when the NetApp inode list for backup history exceeds RAM. Fix: reduce dataset size or enable stream-disk-buffer.
Updated: October 29, 2025
ID: 000207261
When backing up NetApp volumes, the backup fails in the initialization phase. When avtar tries to read the inode.dir.map from previous backup, it terminates with Fatal signal 11 due to high memory usage.
Updated: September 29, 2025
ID: 000202089
Avamar Proxy Deployment Manager is failing during the Create Recommendation process. - Error connecting to mc service.
Updated: September 18, 2025
ID: 000214602
Microsoft outlook may be unresponsive or stop responding while using SourceOne Offline Access add-in with Microsoft Azure Information Protection (AIP) or Condeco Outlook Add-in.
Updated: September 10, 2025
ID: 000052174
SourceOne services fail to start with error message "Windows cannot start the service. Cannot find the file specified"
Updated: September 10, 2025
ID: 000052609
After filling all the parameters, and clicking the Apply button, an error message is received after 4-5 minutes when configuring a new LDAP in AppSync. The CPU and RAM remain high.
Error message received when LDAP configuration fails: org.jboss.resteasy.client.exception.ResteasyInternalServerErrorException: HTTP 500 Internal Server Error
Updated: September 10, 2025
ID: 000228907
SourceOne: Jobs created using SourceOne "File Archive - Historical" activity fails to process items larger than 4GB in size
Updated: September 02, 2025
ID: 000167137
SourceOne Email Management - Unindexable Messages cause the entire index to fail rebuild/indexing and the state of the index will be set to Missing Items.
Updated: September 02, 2025
ID: 000167712
ES1_DatabaseSetup.exe does not recognize Microsoft SQL 2016 server and displays error Microsoft SQL Server is not installed on this computer.
Updated: September 02, 2025
ID: 000168484
Child job created by "File Delete - Historical" activity fails with "Dispatched Terminated" stated although all folders are successfully processed by the job.
Updated: September 02, 2025
ID: 000196388
SourceOne Email Management - SourceOne Index process ExAsIdxObj.exe is unresponsive after installing 7.2.SP5 Hotfix Bundle 2 (HF2) causing index sets to be marked with "Missing Items" status.
Updated: September 02, 2025
ID: 000168030
SourceOne Web Search Restore window fail to load folder list due to timeout errors.
Updated: September 02, 2025
ID: 000186076
Client creation wizard fails with host is not valid error due to name resolution issues.
Updated: August 22, 2025
ID: 000056655
How to Upgrade or Install NetWorker and Best Practices before Upgrade. Use the Solve Procedure Generator for the step-by-step process.
Updated: June 18, 2025
ID: 000080598
Due to business requirements if retention value has to be reduced or set to 0, this article discusses impact of the change and what to expect.
Updated: June 06, 2025
ID: 000021516