NetWorker Module for Databases and Applications

This document highlights minimum, recommended, and latest code versions for Dell Technologies Enterprise and Datacenter Infrastructure products. We carefully evaluate and monitor code deployment data to ensure that product releases meet our stringent expectations to provide our customers with reliable products and solutions.

Unable to log in to NetWorker Web User Interface (NWUI) launched from the NetWorker server. "Failed to authenticate user administrator with the provided password on Authentication Server <server name>

DB2 snapshot backups hanging

During installation of the NetWorker Management Console (NMC) server software on a standalone Windows host, the installer fails to connect to the NetWorker AUTHC server. The error reported is "Unable to verify Authentication Server's hostname and or port." There are no communication issues between the two hosts.

NetWorker Snapshot Management (NSM) backups may fail with Error relinking snapvx snapshot to target: Unable to perform action Link on SnapVX snapshot, error SYMAPI_C_ACCESS_DENIED.

DB2 backups failing due to drive or Media resource shortage at the time the backup is running.

This article describes the correct procedure to recover data from a Cloud Tier device.

License validation results in segmentation fault

This article explains the error after trying to delete old backup files from disk, and how to recover from it.

VSR not being used when there is no change in the vProxy save set since last job. Incremental backups for some Virtual Machines (VM) complete quickly. Cloning fails to use VSR and creates a full copy.

This KB details the process that is required for configuring "AD over SSL" (LDAPS) from the NetWorker Web User Interface (NWUI).

Overview of configuring AD or Secure Lightweight Directory Access Protocol (LDAPS) with NetWorker using the NMC's external authority wizard. This KB can also be used for instructions on updating an existing external authority configuration.

This article presents a sample Oracle RMAN backup script using NetWorker Module for Databases and Applications (NMDA) with a Data Domain appliance.

This article details an issue about not having enough devices (or target sessions per device) resulting in backup failures.

NetWorker is configured with a Virtual Tape Library (VTL). NetWorker reports "Unable to find a cleaning slot in jukebox".

MySQL backup fails with "Wrong '!include' directive in configuration file /nsr/apps/tmp/NMDA_<random numbers>.cnf at line 2" message.

NetWorker Data Management Protocol (NDMP) save set of PowerScale NAS, with NDMP Multistreaming enabled, that has completed as "recoverable," displays 0-Bytes size in the NMC user interface.

This describes the procedure to enable Java UI debugging within the NMC user interface.

This process is intended for NetWorker backup administrators to enable Java Virtual Machine (JVM) monitoring when Java thread and heap dumps are requested by NetWorker support. This may be useful when doing advanced diagnosis of authentication-related issues.

The File Level Recovery (FLR) for Windows Virtual Machine is consistently failing. The FLR mount is successful, but the browse fails for 3-4 folders with the message "Could not get the directory content unable to retrieve file list from VM (path) Access denied."

NetWorker server deployed on Linux fails to start server services (nsrd) after upgrading to 19.7.0.x or later from an earlier release. The RabbitMQ process crashes during service startup due to a bad argument error.

Use mminfo to extract deduplication statistics for a NetWorker save set on a Data Domain; the output follows version:cloneid:backup:pre‑compression:post‑compression and shows deduplicate compression process.

You have created or updated an external authority in the NetWorker Management Console (NMC) for Active Directory (AD) using the "LDAP over SSL" option. The configuration succeeded, but AD logins fail with HTTP 404 or HTTP 500. This issue occurs because the LDAP over SSL option sets an internal authc flag "Is active directory" to "false." This option must be set to "true" when the authentication method is active directory.

NetWorker VMware Protection (NVP) vProxy Virtual Machine (VM) backups sit in "waiting to run" state for a prolonged period of time. There are no vProxy availability issues, communication between the NetWorker server and vProxies is successful. There are no alerts regarding vProxies being unavailable in the NetWorker Management Console (NMC),

This KB article discusses what to do when users are unable to delete devices with retention lock data on volumes.

NetWorker license server does not start.

How to backup Virtual (Clustered) SQL Server instance with NetWorker Module for Microsoft (NMM) using VDI command-line syntax or 'nsrsqlsv'

NetWorker server and client can backup save sets that are Common Internet File System (CIFS) shares on a Windows server or any other NAS Filer. This requires certain permissions.

After the NetWorker Runtime Environments (NRE) upgrade on a Linux NetWorker server, NetWorker Management Console (NMC) authentication fails. The system reports errors indicating that user credentials cannot be validated.

These are the general steps to replace the default NetWorker self-signed certificate with a Certificate Authority (CA)-signed certificate for the "AUTHC" and NetWorker Web UI (NWUI) services.