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Data Domain Capacity Resolution Path.
Updated: January 21, 2026
ID: 000192662
This document highlights minimum, recommended, and latest code versions for Dell Technologies Enterprise and Datacenter Infrastructure products. We carefully evaluate and monitor code deployment data to ensure that product releases meet our stringent expectations to provide our customers with reliable products and solutions.
Updated: January 19, 2026
ID: 000205512
Unity Sync Replication Port cannot be used for 2-way Network Data Management Protocol (NDMP).
Updated: January 22, 2026
ID: 000060415
This article consists of an overview of Data Domain retention lock (RL) functionality and explains the differences between configuration and utilization of governance and compliance mode.
Updated: January 22, 2026
ID: 000079803
Live Optics Dossier
Updated: January 22, 2026
ID: 000297802
This article provides step-by-step instructions to enable in-flight encryption for securing data in transit between NetWorker and Data Domain systems. By default, this feature is not enabled in NetWorker.
Updated: January 22, 2026
ID: 000225429
Models DD9500 (Apollo) | DD9800 (ApolloPlus /HW_REVISION=1) | DD9800 (HW_REVISION=2) are all based off of the Apollo platform, each model has parts which are not interchangeable between models. Ensure that parts are carefully and properly selected for the correct model and HW_Revision when dispatching replacements.
Updated: January 22, 2026
ID: 000019623
The DD3300 appliance can experience continuous reboots, due to an issue with the PSNT (product serial number tag) programming during manufacturing. This issue may occur when a new DD3300 is being installed at a customer site, or after the DD3300 chassis (motherboard) is replaced with a new one during field service.
Updated: January 21, 2026
ID: 000038962
Regenerate Azure portal keys for the storage account/Uniform Resource Locator (URL) and authenticate Data Domain profile. Error: Server failed to authenticate the request – Authorization header signature. Caused by portal glitch with expired keys.
Updated: January 21, 2026
ID: 000044429
In PowerProtect Virtual Machine (VM) restore operations may remain in a Queued state with no progress. This affects all restore types including File Level Restore, Restore as New, and Instant Access.
Updated: January 21, 2026
ID: 000223086
This article explains how to convert collection replication to mtree replication using the CLI.
Updated: January 21, 2026
ID: 000022584
A static route allows the administrator to specify the network interface (NIC) through which network traffic is directed to a target. This article talks about how to add the net and host route using a specific gateway and interface on Data Domain.
Updated: January 21, 2026
ID: 000011243
Get the created timestamp for a particular MTree from autosupport.
Updated: January 21, 2026
ID: 000223001
Frame errors in a network interface indicate an issue with the data packets as they traverse between your device and the network.
Updated: January 21, 2026
ID: 000027249
Cloud Tier jobs are not marking Avamar backups. The data-movement policy on Data Domain is incorrect.
Updated: January 21, 2026
ID: 000065784
This article provides step-by-step instructions and directions for Customers, Partners, and Internal users for processing License Activation for the PowerProtect Data Domain Appliances from the Dell Digital Locker (DDL) and Software Licensing Central (SLC).
Updated: January 21, 2026
ID: 000225650
An alert on a Data Domain system shows a disk with only one active SAS path instead of two, indicating a Multipath (MPATH) issue.
Updated: January 21, 2026
ID: 000031116
NetWorker Clone Controlled Replication (CCR) fails, reporting Data Domain error code 5009 (I/O Error).
Updated: January 20, 2026
ID: 000068707
Data Protection Advisor (DPA) reports the cloud tier as having an unknown status due to Data Domain cloud units not being connected.
Updated: January 20, 2026
ID: 000043543
Adding a Data Domain host to Data Protection Advisor (DPA) may generate an error. Error: collector on 3741 fails because host down or credentials invalid, misconfigured Simple Network Management Protocol (SNMP) community string credentials.
Updated: January 20, 2026
ID: 000032648
This article describes Long-Term Retention (LTR) basic concepts, configuration, and frequently asked questions (FAQ) relating to LTR functionality.
Updated: January 20, 2026
ID: 000023144
Data Protection Advisor (DPA) fails to retrieve occupancy data for the Data Domain MTree capacity statistics report, yielding no results because the Physical Capacity Secure Shell (SSH) request is not configured.
Updated: January 20, 2026
ID: 000031002
Log in Using CAC or PIV Smart Card and User Certificates
Updated: January 20, 2026
ID: 000221698
This article helps with troubleshooting possible cable connection issues on SAS links to attached storage shelves and enclosures.
Updated: January 20, 2026
ID: 000035680
Data Domain generates Serial Attached SCSI (SAS) or Multipath (MPATH) alerts when a link fails; missing connections, loss of redundancy, caused by incorrect or loose cabling or hardware faults.
Updated: January 20, 2026
ID: 000204344
This article provides an understanding of the Data Domain Disk Reconstruction process.
Updated: January 20, 2026
ID: 000011134
Unable to create DD device with DD Retention Lock enabled due to expired Management certificate in NSR Data Domain resource file.
Updated: January 20, 2026
ID: 000226831
On DD3300 and DP4400, disks flagged by the PowerEdge RAID Controller or iDRAC generate EVT‑STORAGE‑00031 (hardware fault) or EVT‑STORAGE‑00032 (recoverable predictive failure) alerts.
Updated: January 20, 2026
ID: 000203825
Disks may show “Unknown” when a new drive isn’t recognized, a failed or unreliable drive reports unknown, a newly added enclosure isn’t integrated, or a replacement disk isn’t initialized.
Updated: January 20, 2026
ID: 000043258
This article outlines the steps required to resolve a disk that is in an absent state on a Dell Data Domain system.
Updated: January 20, 2026
ID: 000018774