NativeEdge

Attempting NativeEdge Endpoint 3.1 Server Firmware upgrade after upgrading the NativeEdge Endpoint Operating Environment (NEOE) to 3.1, can result in a Trusted Platform Module (TPM) resealing error.

This article helps with guiding a user to gather the correct logs for troubleshooting issues.

This article explains how to assign an Initial Company Administrator.

This article explains how to promote Company Administrators.

Java-based containerized applications (such as Keycloak) may experience unexpected termination due to out-of-memory (OOM) errors when running on Linux Kernel 6.12 or later. This issue stems from changes in how the kernel exposes "cgroup" memory limits. These changes affect the Java Virtual Machine's (JVM) ability to detect and respect container memory constraints correctly.

On-Premises Dell Automation Platform installation fails with error: chunk N does not exist. (In this case, N represents a number. The number can be different per attempt.)

This article explains why a Litmus Edge deployment fails at the step Install_init_config and how to resolve the issue.

Upgrading from NativeEdge endpoint firmware 2.2.0.0 to 3.0.0.0 triggers a stamping fallback to 2.2.0.0 due to a missing catalog in 3.0.0.0. This issue causes no functional impact.

This article aims to help with Troubleshooting Dell NativeEdge Installation: Resolving Pod Startup Issues

NativeEdge Endpoints onboard to NativeEdge Orchestrator (NEO) using the Dell Public Rendezvous (RV) server when they have access to the Internet. This article explains how to troubleshoot RV connectivity issues.

This article helps to troubleshoot the reasons for the stalled or stopped responding upload during the reset or recovery image for the NativeEdge endpoint.

NativeEdge Endpoints use QEMU/LibVirt as their virtualization technology. A Virtual Machine (VM) on a NativeEdge Endpoint may show a network interface speed of 1 Gbps, but this is not the actual speed.

When upgrading the NativeEdge Orchestrator (NEO) from 3.0 to 3.1 release, the upgrade fails due to a missing Kubernetes secret eo-registry-secret.

On the Endpoints > Endpoint detail > Metrics tab, metrics do not display if there are many endpoints connecting to a NativeEdge Orchestrator.

Troubleshoot and recover NativeEdge systems with an HTTP 500 status during reset or recovery image creation.

This article outlines issues seen when updating the default NativeEdge Orchestrator (NEO) certificates.

NativeEdge Orchestrator bundle upload and validation have failed. Error code: 0x019020004/0x01903000B

Upload, Download and URL/API limitations and errors while creating blueprints with Dell NativeEdge using external file upload.

An Endpoint fails to complete onboarding due to the IP address received by its DHCP is missing a Gateway entry.

Resolve Network File Server (NFS) file transfer issues during Dell Data Collector Blueprint deployment by configuring the NFS server with `no_root_squash` to ensure root user access, adhering to security best practices to minimize risks.

In DAP‑2.0.0.x/NativeEdge4.2.0.x integrated with PowerProtect Data Manager 20.1 (with patch), the Restore to New VM workflow may fail intermittently. The failure occurs when the NativeEdge deployment takes longer than expected to start, causing PowerProtect Data Manager to timeout while waiting for a job ID. As part of its design, PowerProtect Data Manager deletes the restore secret after timeout, leading to a "secret not found" error in NativeEdge and failure of the restore workflow.

Instructions for the configuration of Graphics Processing Unit (GPU) Passthrough for consumer (GPU) on NativeEdge Endpoints

Upgrade from NativeEdge Orchestrator 2.2.0.0 to 3.0.0.0 fails with: Health check has failed. Error code: 0x19030002

This KB recommends making the following guidelines for system reservations for a NativeEdge Endpoint.

In some deployments, the Ansible node is stuck providing the following error message: Failed to download blueprint directory from endpoint. Falling back to rest request. This article is intended to understand the error and fix the blueprint to make deployment working on.

This KB outlines what the other prerequisites for NativeEdge Orchestrator installation and Endpoint deployment for Red Hat 8.x.

The Mist-EE-API-V2 pod experiences out of memory issues during NativeEdge Orchestrator installation on Red Hat 9.x. This article explains how to work around this issue.

Endpoint-device onboarding experience Issues with Dell NativeEdge Orchestrator 2.2.0.0 (and later) showing as disconnected on NativeEdge Orchestrator (NEO)

Follow these steps to increase log detail for the NativeEdge Ansible Plugin in NativeEdge Independent Software Vendor (ISV) Blueprints.

NativeEdge Endpoints, virtual machine deployments, and container deploy collect and display related metrics. This includes CPU usage, memory usage, disk space consumption, network I/O measurements, and so on. However, when a container is deployed, where the deployment name contains a space, metrics for that container are not displayed.