PowerProtect Software

This article provides curated links to Dell PowerProtect Data Manager product documentation, videos, and information including deployment, configuration, administration, and disaster recovery.

How to install and configure Oracle Agent version 19.9 on IBM AIX 7.x Platform.

Cloud DR runs a Retention process for the purpose to validate Virtual Machine copies previously uploaded and during this process the following Warning can occur: Could not delete all disks segments after collapsing.

During the workflow to Failback a Virtual Machine to the on premise VMware, Virtual Center is not able to complete successfully.

This article identifies a case where the script get_dd_mtree_credential.py does not produce any output because it was accidentally zero'ed out.

How to gather a .HAR file using a browser for escalations.

This article explains how to manually mount a PowerProtect Data Manager file system agent backup using ddfsrc command.

The following article explains the required privileges and permissions to be granted to service accounts, and system accounts, for successful PPDM SQL backup/restore operations.

This article provides step-by-step instructions on how to configure a centralized file system policy for PowerProtect Data Manager (PPDM) file system backups.

PowerProtect Data Manager (PPDM) requires asset sources to be registered with the fully qualified domain name (FQDN). This article provides a workaround to register asset sources which are not part of a Domain.

This document provides a step-by-step guide describing the process to install and register PowerProtect Data Manager SQL Agent on SQL servers with PowerProtect Data Manager appliance.

PowerProtect Data Manager (PPDM): This article describes a potential workaround to bypass a current PPDM limitation to backup CIFS shares from NAS over a backup LAN.

Exchange database assets are not discovered after successfully installing or upgrading PowerProtect Data Manager Microsoft Agent on Exchange node.

The PowerProtect Interface times out after the default 1800 seconds (30 minutes).

In DAP‑2.0.0.x/NativeEdge4.2.0.x integrated with PowerProtect Data Manager 20.1 (with patch), the Restore to New VM workflow may fail intermittently. The failure occurs when the NativeEdge deployment takes longer than expected to start, causing PowerProtect Data Manager to timeout while waiting for a job ID. As part of its design, PowerProtect Data Manager deletes the restore secret after timeout, leading to a "secret not found" error in NativeEdge and failure of the restore workflow.

How to configure Systems Applications and Products Intelligent Query (SAP IQ) Database with NetWorker Module for Databases and Applications (NMDA) version 19.x.

PowerProtect Data Manager (PPDM) SQL server backup failed even after restarting it several times.

Solaris OS file system backup fails after a few hours of execution with broken pipe errors. 80319:save: Aborting session channel connection (97) to XX.XX.104.92

Fails to create storage unit with error code CFG0001

The customer is using an A:\ drive USB to load disk drivers or the ISO for Avamar, NetWorker, or PowerProtect Data Manager BMR. The BMR process needs the C:\ to be disk 0 after drivers are loaded or we receive a Critical volume error. The USB disk is loaded together with the Virtual CD iso image.

PowerProtect Data Manager 19.13 ServerDR operation fails with "a backup operation is already running" message on the report node.

PowerProtect Data Manager unable to restore file system backups to its original host. The option is unavailable in the UI.

Agentsvc does not automatically start when AIX server is restarted after installing PowerProtect Data Manager FSAgent for AIX 19.13 and earlier.

Starting with Avamar 19.8 we have added a new parameter under mcserver.xml that can be used to modify the SMTP Port for CONNECTEMC EMAIL notifications. However, the SMTP Port used by default is 587.

PowerProtect Data Manager Storage Replication Encryption has a status of "Off - Mismatch." Unable to configure replication. No Data Domain shows under the GUI even though replication DD has been added.

PowerProtect Storage Replication Encryption has a status of "Off - Mismatch"

Learn how the MyService360 services analytics dashboard integrates the Dell AIOps (formerly CloudIQ) Health Score into the Install Base views. This integration streamlines services and product health management by IT admins using the MyService360 and Dell AIOps portals. Verify supported products by portal and access helpful Dell AIOps resources.

This covers a scenario within PowerProtect Data Manager [PPDM] where a Protection Policy assets cannot be viewed, nor can the Protection Policy configuration be modified due to an error displayed in the UI.

This covers a scenario when PowerProtect Data Manager [PPDM] File System cluster backup jobs are started, they remain in a QUEUED state. When cancelled, they will go into a PENDING_CANCELLATION state and will remain there until the workflow jobs are manually cleaned.

Granular Active Directory (AD) restore in PowerProtect Data Manager fails with ARF0063 when the left‑pane AD tree is expanded, causing the job to complete with exceptions. The failure is due to a UI issue in parent‑OU restoration, which may vary by environment.