NetWorker Module for Microsoft

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This article documents the solution to the NetWorker Management Console (NMC) installation failure to start the gstdbinit process.

Error message displays when viewing workflow details in NetWorker Administration "Message bus unable to open socket connection to host "Networkerserver_hostname" on port 5672: A socket error occurred."

This KB provides a general log location for NetWorker Virtual Edition (NVE) upgrade or install failures.

In NetWorker 19.13.0.3, RabbitMQ overwrites CA‑signed certificates with self‑signed certificates when the NetWorker service restarts. This occurs due to a hostname mismatch in the rabbitmq-server script.

Rapid7 scan identified security vulnerabilities on various ports of NetWorker.

nsr commands fail while logged as root, or when running nsr commands from an Administrator command prompt.

NetWorker server that is deployed on a Red Hat 8.x failover cluster fails to start with "Can't start nsrd because /nsr/res (/nsr) is local, and NetWorker is configured as a cluster server."

NetWorker is configured to backup Azure Virtual Machine (VM) snapshots. During the backup workflow, successful Azure VM disk backups are performed; however, the 'Azure' save set fails.

Unable to view the recovery logs from the NetWorker Web User Interface (NWUI) monitoring tab by clicking the three dot icon and selecting "View Messages," although there is no impact on recovery job.

Empty VMware groups report failure in backups.

A Virtual Machine (VM) resurrection restore is performed using the NetWorker VMware Protection (NVP) vProxy appliance. The save set selected does not reside on a Data Domain device; it is a clone copy on an AFTD device. The resurrection (clone) process exits reporting "nsrvproxy_recover: Encountered memory allocation error while monitoring progress of resurrection clone job."

Virtual Machine (VM) backups are configured through the NetWorker VMware Protection (NVP) vProxy appliance. The VMs reside on vSAN Express Storage Architecture (ESA) datastores. VM backups complete successfully but restores fail returning an "unsupported format" error.

Virtual Machine (VM) Revert restores performed through the NetWorker Web User Interface (NWUI) do not start. The recovery job gets stuck in the NWUI Monitoring "Recover Jobs" window and cannot be cancelled.

The NetWorker server software is deployed on a Red Hat Enterprise Linux Pacemaker (PCS) cluster. After upgrading NetWorker from 19.6.1.x (or earlier) to 19.7.0.0-19.7.0.3 or 19.8.0.0-19.8.0.1, NetWorker server services do not start.

NetWorker services fail to start on a Red Hat pacemaker (pcs) High Availability cluster after upgrading to a NetWorker 19.7.0.x release (or later).

Use mminfo to extract deduplication statistics for a NetWorker save set on a Data Domain; the output follows version:cloneid:backup:pre‑compression:post‑compression and shows deduplicate compression process.

The NetWorker VMware Protection (NVP) integration is configured with the vProxy Appliance. The vProxy deployment had some issues with name resolution and DNS. The virtual machine (VM) backups for some Virtual Machines fail with an invalid name resolution error message.

The File Level Restore (FLR) user account can install the FLR agent and browse most directories. The user account is not able to browse the /root directory from the NetWorker Management Console (NMC) recover wizard.

NetWorker VMware Protection (NVP) Virtual Machine (VM) backups fail in configuration using Direct Fiber Channel (DFC) with Data Domain error 5008.

The NetWorker Virtual Edition (NVE) Installation Manager stops updating around 80%. There are no errors observed, the web page has not updated for a long time.

The NetWorker VMware Protection integration is configured with the vProxy Appliance, and the nsrvproxy_mgmt command-line utility is being used to upgrade the existing appliances. The upgrade fails with an error.

The vCenter server account used by NetWorker keeps getting locked. The issue is tracked to login attempts from one NetWorker VMware Protection (NVP) vProxy appliance.

Upgrading to the latest vProxy version causes backups to fail with Error: "Failure," "Description": "Backup has failed: Unable to open session to target device \"DD_HOSTNAME\.""

Backups of large save sets intermittently fail when writing to Data Domain. The error observed is "5057-File handle is stale." This may be observed on various data types but is specific to large backups that span many hours.

Backups directed to the Data Domain fail when Retention Lock is enabled in the workflow action but is not configured on the target Data Domain device.

A NetWorker backup job fails because the selected protection group in the workflow does not have any enabled clients associated with it.

NetWorker Management Console 19.13.0.2 and Later Fails to Install or Upgrade on Windows system.

The NetWorker VMware Protection (NVP) vProxy appliance does not currently support the Trusted Platform Module (TPM).

NetWorker does not have a vSphere Installation Bundle (VIB) to open ports needed for FLR on the VMware ESXi hosts.