OpenStack Data Protection Extension

This document highlights minimum, recommended, and latest code versions for Dell Technologies Enterprise and Datacenter Infrastructure products. We carefully evaluate and monitor code deployment data to ensure that product releases meet our stringent expectations to provide our customers with reliable products and solutions.

This article contains information about customer replaceable unit (CRU) videos for Dell Technologies VNX and VNXe products.

How to find the Software Serial ID (SWID) that is required to open a service request or support case for software products.

VMware backup failed when there is a manual snapshot. The Virtual Machine (VM) shows that it needs consolidation but failed.

How to disable the Avamar UI to prevent end users canceling or initiating backups.

Virtual machine (VM) ESXi) 5.x failure; logs show ESXi VixDiskLib_QueryAllocatedBlocks errors (NBD_ERR_GENERIC) caused by Application Programming Interface (API) compliance reason.

This article explains the procedure to open a Service Request (SR) using the Dell support page. Get help fast for your Dell device. No more waiting on hold. No more tech headaches. Dell makes it simple to fix problems, schedule repairs, or get support—right from your device or our support website.

Avamar: Proxy Deployment Manager (PDM) fails with the error: "fault.com.emc.avamar.vmware.vcs.deploymanager.register_hostname_invalid.summary"

Avamar - Data Domain Integration: Replication failing with "Err: 5009-filecopy operation failed (nfs: I/O error)"

Data Protection Advisor (DPA) agent fails to connect to Avamar Server. Agent log error "Failed to determine database version: Connection to database mcdb failed: could not connect to server: Connection timed out"

Avamar VMware Virtual Machine image backups failing with "failed to download vm metadata, try later" due to insufficient permissions.

An incorrect ddboost user role causes Instant Access restores to fail with the following error: "Create NFS datastore failed to start with error: Failed to add NFS directory on Data Domain system"

An av2avdd migration fails if a single backup takes more than 7 days to complete. This is due to Garbage Collection (GC) on Avamar removing the files in the STAGING directory on Data Domain that are older than 7 days.

Microsoft has a defect on Windows OS 2016 regarding Volume Shadow Copy Service (VSS) completing with Exceptions.

This knowledge article provides instructions for disabling user profile gathering during Windows backups.

Avamar Checkpoint backups (cpbackup) to Data Domain failing when Avamar dispatchers are suspended.

This knowledge article references the media errors on the physical disks in the Avamar Data Store Gen4T nodes, and how to address them.

This article provides the resolution for the SSD Symptom Code 52617: <MRMON113> Controller ID: 0 Unexpected sense: PD = Port 0 - 3:2:12Write protected

After upgrading to Avamar 18.1/18.2/19.1 vCenter VPXD service is constantly crashing. Memory is being exhausted on the vCenter.

Hyper-V backups using Avamar may fail when the Avamar Windows Cluster Service cannot retrieve clustered virtual machines. This issue often occurs in multi-proxy configurations or when cluster resources are misconfigured.

How to address an Avamar root-to-root (R2$) replication that reports "Exit code 15: Cannot connect to Avamar dispatcher" due to mismatched passwords.

The Management Console Server (MCS) acts as a single point of user interface and as a Broker agent between the clients and the GSAN. This article provides an overview of how to start or restart the service.

Avamar – proactive check advises a new default setting of disknogc=89

Root to root migration (R2R) or standard replication jobs fails when a domain user has a mismatched or missing password.

This article describes a packet loss issue observed when Avamar Data Store nodes configured with Linux active-backup network bonding are connected to Cisco Catalyst switches. The behavior may also occur with other switch models. The issue is caused by the switch’s MAC address learning behavior most likely related to the control‑packet learning feature not correctly handling the MAC address assignment used by Linux bonding, resulting in intermittent traffic loss.

This article provides the instructions to perform after changing the GSAN root password if axionfs reports errors.

This article describes why it is not possible to list clients in the Avamar User Interface (AUI).

Avamar replication runs on retired clients with 0 progress bytes.

This article describes an issue during VMware image client import where the virtual machine is not added due to an inconsistency between GSAN and MCDB.

This knowledge article provides solutions for resolving Hyper-V checkpoint creation errors for virtual machine (VM) backup failures.