NetWorker

This document highlights minimum, recommended, and latest code versions for Dell Technologies Enterprise and Datacenter Infrastructure products. We carefully evaluate and monitor code deployment data to ensure that product releases meet our stringent expectations to provide our customers with reliable products and solutions.

Unable to log in to NetWorker Web User Interface (NWUI) launched from the NetWorker server. "Failed to authenticate user administrator with the provided password on Authentication Server <server name>

VSR not being used when there is no change in the vProxy save set since last job. Incremental backups for some Virtual Machines (VM) complete quickly. Cloning fails to use VSR and creates a full copy.

This KB details the process that is required for configuring "AD over SSL" (LDAPS) from the NetWorker Web User Interface (NWUI).

Overview of configuring AD or Secure Lightweight Directory Access Protocol (LDAPS) with NetWorker using the NMC's external authority wizard. This KB can also be used for instructions on updating an existing external authority configuration.

This article presents a sample Oracle RMAN backup script using NetWorker Module for Databases and Applications (NMDA) with a Data Domain appliance.

This article provides details on the backup for Isilon stub files.

This article details an issue about not having enough devices (or target sessions per device) resulting in backup failures.

This article addresses an issue with SAP HANA PIT recovery failing under Dynamic Tiering setup.

NetWorker is configured with a Virtual Tape Library (VTL). NetWorker reports "Unable to find a cleaning slot in jukebox".

The NetWorker Module for Microsoft (NMM) 2.3 is installed and there is a requirement to upgrade the client or storage node on the NMM client. The NetWorker client can be uninstalled and reinstalled without uninstalling NMM. However, doing so causes NMM backups to fail.

NetWorker Data Management Protocol (NDMP) save set of PowerScale NAS, with NDMP Multistreaming enabled, that has completed as "recoverable," displays 0-Bytes size in the NMC user interface.

This describes the procedure to enable Java UI debugging within the NMC user interface.

This article describes the most significant enhancements to the NetWorker software in the NetWorker 19.1 release.

This process is intended for NetWorker backup administrators to enable Java Virtual Machine (JVM) monitoring when Java thread and heap dumps are requested by NetWorker support. This may be useful when doing advanced diagnosis of authentication-related issues.

Restores fail as Network Data Management Protocol (NDMP) header is corrupted, causing I/O errors and file numbers that break positioning, triggering "NDMP Service Error: Cannot identify format."

NetWorker Data Management Protocol (NMDP) DAR recovery fails with the error "Timeout reading"

This article describes NetWorker scheduled backups failing with savefs errors for databases.

Restore fails with Already at end of tape and Could not initialize media errors, caused by savesets on a Network Data Management Protocol (NDMP) tape with file numbers not 3 or multiples of 3.

The File Level Recovery (FLR) for Windows Virtual Machine is consistently failing. The FLR mount is successful, but the browse fails for 3-4 folders with the message "Could not get the directory content unable to retrieve file list from VM (path) Access denied."

This KB article details an SAP database backup failure.

NetWorker server deployed on Linux fails to start server services (nsrd) after upgrading to 19.7.0.x or later from an earlier release. The RabbitMQ process crashes during service startup due to a bad argument error.

The steps required to collect the ManagedObjectReference (MoreF) values from the vCenter ManagedObjectBrowser (MOB). These values are required when attempting to run NetWorker NVP-vProxy restores from the NetWorker server CLI, but may also be collected for other procedures.

Changing the log level to 'debug' may be necessary in order to troubleshoot an issue with NetWorker VMware Protection (NVP) with vProxy Appliance solution (NVP-vProxy). This article explains how to change the log level.

This article explains the failure of the DISASTER_RECOVERY:\ save set during Windows 2012 backups caused by a corrupted Windows WMI repository. NetWorker cannot retrieve system manufacturer data through WMI, resulting in the error. Fixing or rebuilding the WMI repository and updating the Windows client resolves the issue.

This article helps supporters, and backup admins identify causes of SCSI resets that lead to data loss on NetWorker tape volumes.

Use mminfo to extract deduplication statistics for a NetWorker save set on a Data Domain; the output follows version:cloneid:backup:pre‑compression:post‑compression and shows deduplicate compression process.

You have created or updated an external authority in the NetWorker Management Console (NMC) for Active Directory (AD) using the "LDAP over SSL" option. The configuration succeeded, but AD logins fail with HTTP 404 or HTTP 500. This issue occurs because the LDAP over SSL option sets an internal authc flag "Is active directory" to "false." This option must be set to "true" when the authentication method is active directory.

NetWorker VMware Protection (NVP) vProxy Virtual Machine (VM) backups sit in "waiting to run" state for a prolonged period of time. There are no vProxy availability issues, communication between the NetWorker server and vProxies is successful. There are no alerts regarding vProxies being unavailable in the NetWorker Management Console (NMC),

This KB article discusses what to do when users are unable to delete devices with retention lock data on volumes.