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Users are unable to log in to the PowerProtect Cloud Snapshot Manager (CSM) console.
Updated: April 13, 2026
ID: 000226731
Login using external SAML provider fails due to provider certificate expired.
Updated: March 10, 2026
ID: 000437496
How long does a site have before Cloud Snapshot Manager stops allowing restores to be performed after a license expiry?
Updated: January 29, 2026
ID: 000217752
Application Consistent Snapshots jobs are "partially" completed due to conflict with Azure CustomScript Extensions.
Updated: October 23, 2025
ID: 000196913
Export jobs are failing due to throttling limit being reached on Microsoft Azure.
Updated: September 02, 2025
ID: 000226838
Specific virtual machine EC2 instances are not added to the protection plan run by Cloud Snapshot Manager.
Updated: September 02, 2025
ID: 000217483
PowerProtect: Cloud Snapshot Manager Copy Job is failing with Error: {"errors":[{"code":1004,"message":"Error encountered while processing the request.","details":"Error encountered while processing the request."}]}
Updated: August 29, 2025
ID: 000223744
Tips on using Cloud Snapshot Manager for SAP-HANA database protection
Updated: October 28, 2024
ID: 000198006
When a source VM is based on an AMI that is subscribed to from the Amazon Marketplace, cross-account restore from PowerProtect Cloud Snapshot Manager(CSM) will fail if the destination account does not have an active subscription for the desired AMI being used in the restore-destination account.
Updated: October 09, 2024
ID: 000199116
Jobs are not being created for expiry that should be running against snapshots that are stored on DDVE.
Updated: October 09, 2024
ID: 000205043
Snapshots are not created in the Secure DR account due to encryption keys not accessible in the source account when accessed from the Secure DR account.
Updated: October 09, 2024
ID: 000199039
CSM proxy deployment on Azure cloud fails to proceed with message "Proxy Configuration details are missing" even though all the mandatory feilds are populated
Updated: September 12, 2024
ID: 000214912
DDVE copy jobs on the Azure platform fail if the Cloud Snapshot Manager Proxy storage account is configured with a private endpoint.
Updated: February 09, 2024
ID: 000221717
File-level recovery jobs are stuck in the 'Queued' state for an extended period of time.
Updated: January 23, 2024
ID: 000203103
Successful configuration of the cross-region snapshot method for Cloud Snapshot Manager requires some additional knowledge that may not be documented in the online help.
Updated: January 23, 2024
ID: 000215507
This article describes the requirements for removing Data Domain Virtual Edition (DDVE) from the Cloud Snapshot Manager configuration.
Updated: September 20, 2023
ID: 000215641
Cloud Snapshot Manager (CSM) dashboard reports incorrect protected resource totals.
Updated: May 30, 2023
ID: 000197059