Avamar Server

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This article contains information about customer replaceable unit (CRU) videos for Dell Technologies VNX and VNXe products.

Welcome to the Avamar 19.12 Documentation Information Hub. Here you can find documents and content related to Avamar 19.12.

Dell ItemPoint for Exchange GLR may fail with the error “Backup browse result is empty” in the Avamar Administrator UI. The avmapi.log reports MAPI/CDO initialization failures.

Avamar VMware backups remain in Waiting-Client/Queued and time out; regenerated SSL (Secure Sockets Layer)/TLS (Transport Layer Security) certificates, causing certificate failure and connection errors (ports 28001, 30003). Restart avagent proxy.

Avamar shows “Email Notification Failed” as the utility node cannot resolve the SMTP hostname. The first DNS server in /etc/resolv.conf returns SERVFAIL; only the last server resolves it. Moving a working DNS server to the top restores telnet to smtp-name.domain.com:25 and fixes email alerts.

This article provides instructions for downloading and installing the latest Avamar Security Roll-up on Avamar Virtual Edition (AVE) systems using the Avamar Installation Manager.

The Management Console Server (MCS) stops responding or is unresponsive after an upgrade to Avamar version 19.12.x. A restart of MCS will fix the issue temporarily but after a few days the issue recurs.

Period lock allows the locking of the backups residing on a Data Domain.

An Exchange backup fails reporting: Error retrieving Active Directory configuration search object -- cannot continue.

During upgrade to 19.3 or above, after the reboot the AVI page does not load and workflow logs do not progress.

RecoverPoint for Virtual Machines(VMs) 6.0.3.1 and later are qualified with VMware vStorage APIs for Data Protection(VADP) backup solutions. However, sometimes protected Virtual Machines may see Snapshot Consolidation errors or Virtual Machine restarts, during backup operations.

This article explains an issue where Avamar backup logs cannot be viewed, even though backups complete successfully.

This article outlines a known issue that occurs in Avamar Administrator (JNLP) following an update to Java version 1.8.0_481.

This article explains how to enable debug logging in the avtier component on an Avamar Utility Node. The avtier binary is responsible for selecting and initiating the movement of marked Avamar backups to the Data Domain (DD) Cloud Tier. Enabling debug mode provides deeper insight into backup selection and filtering behavior during Cloud Tier processing.

Dell Avamar Data Store Gen5A remediation is available for multiple security vulnerabilities that could be exploited by malicious users to compromise the affected system.

Large mailbox PST restore exceeds two hours, causing 0x80004005 errors and corrupted messages, small mailboxes succeed. Global Log Replication (GLR) fails due to Axionfs’s timeout removing data.

Changed Block Tracking (CBT) is enabled, but daily backups report the following error: Invalid expires input value.

The web server has some listable directories. Disable directory browsing or listing for all directories.

RabbitMQ Resolution Guide

In Hyper‑V Virtual Machine (VM) restores, selecting a single Virtual Hard Disk (VHD) creates a childVHD file with a different size, which is expected. Full VM restores retain their original names and sizes.

Hyper‑V Virtual Machine (VM) backups using checkpoints fail with Changeblocks are not properly aligned to parent disk and missing change tracking data. This is caused by defects in older Avamar Hyper‑V plug‑in hotfixes.

After the utility node is replaced, license installation shows ERROR: avmaint: license: server_exception(MSG_ERR_NOTSTARTED). The issue occurs because the Avamar Services Control Daemon (ASCD) service is not running on the node.

How to configure Systems Applications and Products Intelligent Query (SAP IQ) Database with NetWorker Module for Databases and Applications (NMDA) version 19.x.

Read how to install or upgrade the latest Hyper-V plug-in cumulative hotfix (HF), and configure the Microsoft "SharedStoragePath" parameter required for Resilient Change Tracking (RCT) backups. This article applies to RCT Hyper-V backups for Windows 2016 and 2019 and 2022.

During Bare Metal Recovery (BMR) the wizard may list disks out of order or not at all. Causes include an unsupported controller, missing or incompatible WinPE drivers, multipathing, or absent source data.

How to demonstrate that Avamar is not vulnerable.

The `ddbmdb2adutil LOG` command is slow to update the retrieved log.

This article explains the procedure to open a Service Request (SR) using the Dell support page. Get help fast for your Dell device. No more waiting on hold. No more tech headaches. Dell makes it simple to fix problems, schedule repairs, or get support—right from your device or our support website.

In Avamar 7.3, user DPN has been removed. We now have the 'rootid' which must be loaded.