Articles
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This article explains how to create and import an iDRAC certificate.
Updated: May 28, 2026
ID: 000120158
This article provides steps to troubleshoot a chassis intrusion, chassis open message for PowerEdge servers.
Updated: May 25, 2026
ID: 000136481
This article explains the requirements to deploy VMware ESXi 9 virtual machines with 4Kn end‑to‑end (E2E) storage when using Dell PowerEdge PERC12 (H965) and newer controllers. It also covers how to identify when ESXi is using 4Kn software emulation (SWE) instead of true 4Kn E2E, and what conditions prevent E2E.
Updated: May 28, 2026
ID: 000467282
This document answers questions about SupportAssist Enterprise.
Updated: May 27, 2026
ID: 000060848
During Windows Server 2025 installation by iDRAC virtual media, a disk with size 0 B is displayed on the drive selection page.
Updated: May 26, 2026
ID: 000278171
The below article is a workaround mechanism to recover PowerEdge systems from critical log entry "SWC5008 Unable to access Front LED Panel because of a hardware error condition" for a few versions of the iDRAC.
Updated: May 25, 2026
ID: 000205597
The CTL137 event is new to iDRAC code 4.xx.xx.xx. The CTL137 event exist to notify the end user that the iDRAC lost communication with an endpoint device within the system.
Updated: May 25, 2026
ID: 000182797
Thread design on screws prevents extraction of screws.
Updated: May 24, 2026
ID: 000423792
PowerEdge servers do not support operating system installation, or boot from direct CPU‑attached NVMe SSD drives if the metadata format size is not set to 0.
Updated: May 24, 2026
ID: 000417881
PowerEdge connected Dell NVMe SSDs with the Limited Retry (LR) bit set may experience an increase in failures due to elevated media and data‑integrity error rates.
Updated: May 24, 2026
ID: 000415896
Server BIOS Update Guidelines for Microsoft Secure Boot Certificates are provided in this article.
Updated: May 24, 2026
ID: 000402373
PowerEdge 16G BOSS N1; logs VLT0204 (BOSS CPLD voltage out of range) or VLT0205 on PowerEdge T160/R360/T360/R260 platforms running Complex Programmable Logic Device (CPLD) version 1.4.0.
PowerEdge R660 and R760 platforms running CPLD versions v1.2.6 will not log any voltage out of range warnings in the LC or SEL logs.
Updated: May 24, 2026
ID: 000382910
Dell PowerEdge Toshiba MG08 and MG09 hard drives may encounter uninterruptible Background Media Scanning (BMS), causing I/O errors, or timeouts.
Updated: May 24, 2026
ID: 000381662
The AC recovery feature on certain PowerEdge 16G systems, such as the PowerEdge R760 and R760xs, does not function as intended when the initial BIOS version is either 2.2.7 or 2.2.8.
Updated: May 24, 2026
ID: 000379434
Dell Micron 7450 and 7500 Non-Volatile Memory Express solid state drives may encounter drive initialization failure due to a firmware issue, resulting in the solid state drives being unrecoverable.
Updated: May 23, 2026
ID: 000368482
This article provides information about how to verify if a Network Interface Card (NIC) is compatible with a PowerEdge Server.
Updated: May 23, 2026
ID: 000349619
This article provides information about CPU Machine Check errors and common causes and proper handling when errors are seen.
Updated: May 23, 2026
ID: 000349127
Unsure about the procedure to update a specific component's firmware in a PowerEdge system? Learn how to in this specific article.
Updated: May 23, 2026
ID: 000333712
R7725, R6725, R7715, and R6715 the number of CPU Cores is not recognized correctly.
Updated: May 23, 2026
ID: 000321587
Dell Technologies advises against downgrading Hard Drive or SSD firmware, except in validated scenarios, due to unpredictable results and version reporting issues.
Updated: May 23, 2026
ID: 000311902
Some Dell PowerEdge 16th Generation (16G) servers may exhibit a 0V reading for Central Processing Unit (CPU) Voltage Regulator sensors within the Integrated Dell Remote Access Controller 9 (iDRAC9) user interfaces.
Updated: May 23, 2026
ID: 000309893
The "Predictive failure reported for disk x" error continues to be logged every 24 hours, even after the identified drive has been replaced. The issue only affects drives connected to PERC Controllers in RAID configuration.
Updated: May 23, 2026
ID: 000308774
Performing a "yum update" check for Red Hat Enterprise Linux or SuSE Linux for Enterprise Servers updates may fail due to improper iDRAC RPM in the Dell YUM repository on linux.dell.com.
Updated: May 22, 2026
ID: 000262378
PowerEdge servers crash with PCIe fatal errors while updating Kioxia CM6 NVMe drive firmware.
Updated: May 22, 2026
ID: 000256907
DSU and SUU may not inventory any server components due to a crash caused in the invcol.exe module. Inventory Collector 24.09 and newer is no longer fully compatible with Windows Server 2016.
Updated: May 22, 2026
ID: 000251806
CPUs can be perceived to be hot while server is idle.
Updated: May 22, 2026
ID: 000250878
Various Dell enterprise products behave unexpectedly if IPMI is intentionally disabled from communicating between the operating system and iDRAC. This can be done by disabling the "In-band Management Interface" setting in BIOS System Security settings.
Updated: May 22, 2026
ID: 000247770
The HBA355i with Seagate 8 TB SAS hard drive fails to boot to Windows Server 2022 after a cold boot.
Updated: May 22, 2026
ID: 000245194
iDRAC Service Module (iSM) 5.4 and older versions fail to upload SupportAssist collections back to Dell. A "handshake API" error occurs. This upload feature has been deprecated due to the receiving servers at Dell had been decommissioned.
Updated: May 21, 2026
ID: 000240336
The Dell SS540 SAS solid state drive is reported as not correctly functioning.
Updated: May 21, 2026
ID: 000237298