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This article provides information about the LIC008 error seen when importing the IDRAC License.
Updated: December 09, 2025
ID: 000353269
Understand and troubleshoot PowerEdge hard disk drives, RAID, PowerEdge RAID Controller, and other storage hardware such as cables, backplane, so forth.
Updated: December 03, 2025
ID: 000110444
This article provides information about how to boot past the Driver Health Manager Screen.
Updated: December 23, 2025
ID: 000148089
This article provides information about the VLT0204 error code and guidance.
Updated: December 16, 2025
ID: 000403266
PowerEdge 14G, 15G, 16G, and 17G servers skip Preboot eXecution Environment (PXE) boot when an "Unavailable" entry is last in the boot order.
Updated: December 15, 2025
ID: 000396285
It’s a common misconception that if a PowerEdge server fails to boot, doesn’t complete POST, or experiences other issues, the iDRAC will also be inaccessible. In reality, iDRAC is often still online and available to assist with troubleshooting—even if it was never configured beforehand. Leveraging iDRAC to review recent events, analyze logs, and collect a SupportAssist Collection (TSR) is critical for accelerating diagnosis and recovery.
Updated: December 15, 2025
ID: 000401536
Storage components may not be displayed, or the status may appear as Unknown after upgrading iDRAC9 firmware to version 7.20.60.50 or 7.20.70.50.
Updated: December 12, 2025
ID: 000388426
This article explains what a predictive drive failure (error code PDR16) means, why it occurs, and provides step-by-step instructions to troubleshoot and resolve the issue. It covers recommended actions such as backing up data, updating firmware, and replacing the disk if necessary to ensure storage health and prevent data loss.
Updated: December 09, 2025
ID: 000126418
This article explains how to use iDRAC Direct to manage your PowerEdge server.
Updated: December 04, 2025
ID: 000130077
This article explains what disk errors PDR1001 and PDR3 mean on Dell PowerEdge servers, how physical drive LED indicators provide quick visual diagnostics, and the best practices to resolve these issues. By understanding these alerts and acting promptly, you can maintain storage health, prevent downtime, and protect critical data.
Updated: December 04, 2025
ID: 000143247
Learn how to create a bootable USB with Rufus to update Dell PowerEdge servers. Follow the step-by-step instructions to prepare and create a bootable USB media.
Updated: December 04, 2025
ID: 000141551
This page explains the difference between drivers and firmware and how to update them on Dell PowerEdge Servers using different methods.
Updated: December 02, 2025
ID: 000128194
The PowerEdge embedded LifeCycle Controller provides a simplified method for installation of supported Windows Server and Linux server operating systems with the OS Deployment feature.
This article explains how to use the iDRAC LifeCycle Controller to install a supported operating system on most Dell PowerEdge servers. Step-by-step instructions and OS installation videos for Windows Server, Ubuntu Server LTS, SUSE Linux Enterprise Server, or Red Hat Enterprise Linux installation with LifeCycle Controller
Updated: December 02, 2025
ID: 000130160
This article explains how to enter in the System Menu (BIOS) of a PowerEdge Dell Server using the shortcut F2.
Updated: December 02, 2025
ID: 000176910
This article explains how to create a Virtual Disk using the System Settings menu.
Updated: December 01, 2025
ID: 000178269
Deploying a template with the virtual disk configuration set to action ‘CREATE’ fails with the error: "Unable to create a virtual disk due to an invalid combination of span count or number of disks specified for the selected RAID level"
Updated: November 27, 2025
ID: 000384312
To ensure optimal performance and stability for your Dell system, be aware of the latest updates available for the drivers and firmware. There are several systems to do this as explained in the article below.
Updated: November 26, 2025
ID: 000127716
This article discusses the differences between static and sliding rack rails for installing Dell PowerEdge servers. Learn about mounting options, instructions, and resources for optimal rack configuration.
Updated: November 25, 2025
ID: 000139234
This article provides links to download Dell trial 30 and 90-day evaluation license collection including iDRAC Enterprise, iDRAC Datacenter, Chassis Management Consoles (CMC) Enterprise, OpenManage Enterprise, and OpenManage Integration.
Updated: November 25, 2025
ID: 000176472
This article provides information about exporting the Tech Support Report (TSR) / SupportAssist Collection, including the Operating System, Application Data, and the RAID controller log. This is done using the integrated Dell Remote Access Controller (iDRAC) command-line interface (CLI) of Dell PowerEdge servers generations 12, 13, and 14.
Updated: November 21, 2025
ID: 000120100
This article explains why the Windows Boot Drive (hosting the C:\ volume) may show as removeable media in Windows and how to override the behavior when necessary.
Updated: November 21, 2025
ID: 000221557
To replace a CMOS battery, remove the air shroud, disconnect and remove any expansion cards, locate the battery socket, and carefully pry out the CMOS battery. After installing a new CMOS battery, you must reinstall the expansion cards, install the air shroud, and restore the BIOS settings, ensuring the battery is operating properly and the correct data and time are set in the System Setup.
Updated: November 20, 2025
ID: 000234357
This article provides information about how to troubleshoot PCIe devices that are not being detected correctly.
Updated: November 19, 2025
ID: 000300035
Hardware Diagnostics are embedded tools installed in the pre-OPERATING SYSTEM of your server to check hardware is working as designed.
Updated: November 19, 2025
ID: 000132726
This article is a step-by-step guide on how to replace a hard drive.
Updated: November 14, 2025
ID: 000143539
This article describes how to gather the necessary log files to troubleshoot a vSphere Tanzu issue.
Updated: November 12, 2025
ID: 000187022
Find answers and resources to get started or do more from your MyService360 dashboard with enterprise services data analytics and visualizations.
Updated: November 10, 2025
ID: 000124666
When running the nvidia-smi command, you may encounter a driver error stating that "nvidia-smi has failed because it could not communicate with the NVIDIA driver.
Updated: November 08, 2025
ID: 000252982
This article provides steps to troubleshoot a chassis intrusion, chassis open message for PowerEdge servers.
Updated: November 05, 2025
ID: 000136481
This article describes how to export the Tech Support Report (TSR) and SupportAssist Collection using the Dell iDRAC7, iDRAC8 graphical or command-line user interface.
Updated: November 05, 2025
ID: 000126803