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After a reboot, Windows non-clustered devices were not coming online when using PowerShell to online the devices. Coincidentally, the AppSync plugin was recently installed.
Updated: May 09, 2026
ID: 000184429
This article explains the solution when SourceOne web search is unable to preview or restore any messages.
Updated: June 11, 2026
ID: 000050277
This article explains the solution when journal activities fail on a worker server when SourceOne Supervisor components are in use.
Updated: June 11, 2026
ID: 000050295
Elastic Search Index sets remain in Missing Items state after a successful Re-index of Failed Docs.
Updated: June 11, 2026
ID: 000050297
Discovery Manager server component failed to install with error : User <SourceOne service account> doesn't exist in group <Security Group> on the domain controller(s)
Updated: June 11, 2026
ID: 000050306
SourceOne "File Restore - Historical" activity restore files from other shares when we select the option "Restore only files archived from following directory, including sub-directories".
Updated: June 11, 2026
ID: 000055281
This article provides the solution when re-index of a Virtual folder on a File Index in place archive folder is broken after upgrade to 7.2.6.
Updated: June 11, 2026
ID: 000055317
XVLTS get stuck in dropdir on regular basis after upgrade to 7.2.7 due to xvlts getting corrupted.
Updated: June 11, 2026
ID: 000055322
This article explains the solution when the shortcut retrieval stops working intermittently.
Updated: June 11, 2026
ID: 000055324
File Archive activities fail when using 'Include files owned by the specified users and/or groups' . The SOFileArchiveJBC process crashes with Exception code: 0x40000015
Updated: June 11, 2026
ID: 000055330
Web Search fails to delete an item with error "No ExAS bound servers found"
Updated: June 11, 2026
ID: 000055331
SourceOne is unable to run scheduled activities with error EnumServicesStatusEx FAILED. Error 234
Updated: June 11, 2026
ID: 000055334
Shortcut messages may fail via a Restore Shortcut Activity to Exchange 2013 mailboxes with an Unknown error (0x8004010F) in CoExExchProvider::RestoreShortcuttedDoc
Updated: June 11, 2026
ID: 000055335
You are unable to Export Domino messages using Discovery Manager and see the following error Lotus Notes error status = 0x%04X (0x86040320)
Updated: June 11, 2026
ID: 000055338
Single sign on to web search fails when the service account configuration is incorrect under allow rule of .NET Authorization Rules. You receive the error: An Error has occurred
Updated: June 11, 2026
ID: 000055340
The Supervisor review Client shows HTML source code in the preview pane instead of user-friendly text.
Updated: June 11, 2026
ID: 000055347
This article explains why Slow Journaling occurs due to blockage in SQL.
Updated: June 11, 2026
ID: 000055350
Installation of SourceOne Auditing and Reporting Services fails with rsInternalError (An unexpected error occurred in Report Processing.)
Updated: June 11, 2026
ID: 000055351
Exchange Journal activities are not terminating correctly, they enter into a loop when trying to close the Provider connection.
Updated: June 04, 2026
ID: 000050315
SourceOne database fails to upgrade when updating the SourceOne to a later version.
Updated: June 04, 2026
ID: 000051898
SourceOne Email Management and Discovery Manager reports gets stuck at "Loading...." This is due to compatibility issues between the Microsoft Internet Explore browser and Microsoft SQL Server Reporting Services.
Updated: June 04, 2026
ID: 000051906
SourceOne Outlook Web App (OWA) Extension cannot be installed on Exchange servers.
Updated: June 04, 2026
ID: 000051934
Customer receives this error when running Discovery Manger search: The transaction log for database 'DiscoveryManager' is full due to 'ACTIVE_BACKUP_OR_RESTORE'.
Updated: June 04, 2026
ID: 000051978
File Archive activities fail to process specific folders or files due to missing permissions in the SourceOne security group.
Updated: June 04, 2026
ID: 000052099
File shortcuts are not Restored when running a file systems Restore Activity as the paths were changed.
Updated: June 03, 2026
ID: 000052128
Search omits results when searching by dates after converting Indexes from ISYS to ElasticSearch.
Updated: June 03, 2026
ID: 000052131
Unexpected Exception when selecting items to view from Discovery Manager Web Client due to IIS Dynamic Restrictions settings. The error is "The request failed with HTTP status 403: Forbidden."
Updated: June 03, 2026
ID: 000052701
Message "Query service unable to start the search process" is received when running Discovery Manager search.
Updated: June 03, 2026
ID: 000052773
The Elastic Search Service crashes/stops when indexing data in SourceOne Email Management causing indexes to go into the Missing Items state. Error: exiting
java.lang.OutOfMemoryError: Java heap space
Updated: June 03, 2026
ID: 000082334
ExAsElasticIdxObj thread fails to start, and indexing stops the process with the error message "Got Write Lock - But Another Process Owns it."
Updated: June 01, 2026
ID: 000053666