AppSync

This document highlights minimum, recommended, and latest code versions for Dell Technologies Enterprise and Datacenter Infrastructure products. We carefully evaluate and monitor code deployment data to ensure that product releases meet our stringent expectations to provide our customers with reliable products and solutions.

AppSync 4.3.0.0 and 4.3.0.1 now performs a Free All command when unlinking target devices for SnapVX copies. Version 4.3.0.1 also performs a Free All command when expiring a PowerMax or VMAX copy.

Appsync-backup.bat in debug mode may stop responding with message: Failed to create keycloak directory: C:\EMC\AppSync\jboss\datastore\data\AppSync_Keycloak

AppSync lost connectivity to vCenter, reason for this was the corruption of cacert file.

Avamar - FLR fails: VirtualMachine Interface is NULL assist_restore error. ret: 157. LoginGuest Failed. Ret: 67108908, Reason: Failed to get a property on the Virtual Machine object

Service plan fails in Post mount script

How to determine the version of AppSync in use.

For AppSync 4.4, the Service Plan runs fine, however while running a service plan interactively in the UI, an error is received stating: HTTP Failure Error: 401 OK.

Service Plans are failing during the mapping phase for distributed VPLEX volumes post VPLEX upgrade to 6.2 P5 (and higher versions)

AppSync 4.4 was not allowing a KSH korn Shell to run. Stating: Ensure the script has correct extensions(.sh or .pl), no invalid characters in filename/filepath and script parameters.

LDAP Users and LDAP Groups are missing from the AppSync UI "Settings > User, Group, and Roles" post upgrade to AppSync 4.4.0.0 or 4.4.1.0.

Rename of Oracle Pluggable Database (PDB) fails on recovery if the PDB is opened when the Container Database (CDB) starts on Mount host.

AppSync detects the oracle database as offline those are running on ASM disk. A service plan protecting this database fails on the discovery phase.

After upgrading to AppSync 4.4, logging into the AppSync server from a remote CLI fails with the error: ERROR: Failed to authenticate USERNAME. This affects manual login and scripted login when using the AppSync CLI.

Users may experience intermittent errors when unmounting copies that contain VMware Virtual disks.

Restore from AppSync snapshot to the production host failed due to a timeout.

Uploading an AppSync license file in UI using a browser other than Chrome (IE or Firefox), where the file name format is "ArrayName_APPSY_XXXX_DATE.lic" displays an error.

SQL Full local backup copy creation failed at create local copy phase with Error: Users may see Windows based Service Plans fail with the following error: Create local copy phase for TARGET APPLICATION completed with errors. When we check the Server log we find the failure occurs after this message is seen: Exception Occurred: NumberFormatException, Message: For input string: "" This may be seen following an upgrade.

Automated AppSync Database backup through Windows scheduler, not creating AppSync Database copy

While running AppSync CLI on AIX client, it will fail with Error Failed to authenticate AppSync.

More than the allowed 4 VC connections are needed simultaneously.

SQL Service plan was failed during application discovery phase with error: Unable to connect to database Unable to connect to database <Db name>. This can happen if either SQL database is not in online state or ODBC driver is not properly installed. Check the AppSync host plug-in log for more details.

Pop-up error stating: Unable to stop "EMC AppSync server Service" is received while performing upgrades.

How to create SAP HANA copies with AppSync.

Clustered SQL Server instances are not showing up in the AppSync UI under: Copy Management > Copies > Microsoft SQL Server when Clustered SQL Server virtual (or network) name or associated virtual IP (VIP) is not added as a host in the AppSync UI.

Issue is with Java version or Java class.

AppSync unmount operations can hang for VMWare related copies.

On the AppSync Server, the <install drive>:\EMC\AppSync\Jboss folder is filling up due to lot of mdmp files getting created.

Followed by an upgrade to 4.2.0.x, the Dashboard/Jobs Status section and the Jobs tab may not show the proper information.

AppSync 4.2 added SAP HANA as a supported application. In some cases, you may see the pop-up message "Error while discovering SAP HANA system on <host name>" when discovering Unix or Linux hosts with no SAP HANA installation.