NetWorker Module for SAP

This document highlights minimum, recommended, and latest code versions for Dell Technologies Enterprise and Data Center Infrastructure products. Dell carefully evaluates and monitors code deployment data to ensure that product releases meet our stringent expectations to provide our customers with reliable products and solutions.

This article documents the solution to the NetWorker Management Console (NMC) installation failure to start the gstdbinit process.

NetWorker Staging is failing for Block Based Backup (BBB)

NetWorker Web User Interface (NWUI) services was crashing and not working properly after installation on Linux RHEL 9.6 and later versions.

GST was crashing after NetWorker Management Console (NMC) installation on Linux RHEL 9.6 and later versions.

The recommendation process finishes, yet the ESXi hosts and already‑deployed Avamar proxies are absent from the view. This is caused by a software defect in the topology manager WAR file.

The NetWorker Management Console (NMC) server installation includes PostgreSQL for the NMC databases.

This KB serves as an overview of the rabbitmq service, associated log files, and additional debugging that can be applied.

The NetWorker server includes a RabbitMQ and Erlang. The RabbitMQ and Erlang versions change throughout NetWorker releases.

This article details the different PostgreSQL versions used by the NetWorker Management Console (NMC) and NetWorker Web User Interface (NWUI) servers. It also demonstrates how to identify the PostgreSQL version used by the active NMC and NWUI databases.

Error fetching vCenter information for ESXi vCenter hostname: Reason Dispatcher Request timed out NetWorker

Active Directory users cannot log in to NetWorker and to NMC. The error generated is "incorrect username or password".

NetWorker VMware Protection (NVP) vProxy backups fail when they run against a specific vProxy appliance in the environment. The NetWorker server reports the vProxy as "unavailable," and the vProxy logs show continuous errors indicating the AMQP message bus connection is refused on port 5672. The RabbitMQ message bus process on the vProxy appliance cannot start because it is unable to reach the Erlang Port Mapper Daemon (epmd), which can be caused by incorrect /etc/hosts entries, DNS resolution failures, or a disabled IPv6 configuration on the vProxy. This issue is environmental and can affect any NetWorker and vProxy version.

This article outlines how to manually change the hostname and network settings on an NVP vProxy appliance.

This article provides an overview of how to perform an Azure Virtual Machine (VM) File Level Restore (FLR) using the nsrazure_flr_recover command.

After adding or updating the NetWorker "Datazone Pass Phrase," previously configured 'Azure Subscription' resources are no longer visible to NetWorker. This

NetWorker server that is deployed on a Red Hat 8.x failover cluster fails to start with "Can't start nsrd because /nsr/res (/nsr) is local, and NetWorker is configured as a cluster server."

The NetWorker Virtual Edition (NVE) Installation Manager Is accessible from a web browser; however, the history tab shows no contents.

Welcome to the Avamar Data Migration enabler (ADMe) landing page.

NetWorker Management Console 19.13.0.2 and Later Fails to Install or Upgrade on Windows system.

A virtual machine file-level restore (FLR) performed through the NetWorker VMware Protection (NVP) vProxy appliance fails with the error "The guest operations agent could not be contacted." The vProxy cannot communicate with the guest operating system because VMware Tools is not installed, not running, or running an outdated version on the target virtual machine. This issue applies to all NetWorker and vProxy versions and can affect virtual machines running any guest operating system. Installing or updating to the latest available version of VMware Tools on the target VM resolves the issue.

This article explains the procedure to open a Service Request (SR) using the Dell support page. Get help fast for your Dell device. No more waiting on hold. No more tech headaches. Dell makes it simple to fix problems, schedule repairs, or get support—right from your device or our support website.

Intermittent NetWorker outages observed in large cluster environments due to brief monitoring interruptions. By default, the monitor function retries three times. There is no "retry count" parameter available. This KB article defines potential workarounds, and Request For Enhancement (RFE) details for a NetWorker enhancement opportunity.

This KB article provides instructions on how to change the OS user account passwords on the NetWorker Virtual Edition (NVE) appliance.

The process outlined in this KB details best practice for protecting NetWorker during upgrades of the Windows operating system of a NetWorker server.

The File Level Recovery (FLR) for Windows Virtual Machine is consistently failing. The FLR mount is successful, but the browse fails for 3-4 folders with the message "Could not get the directory content unable to retrieve file list from VM (path) Access denied."

The NetWorker Web User Interface (NWUI) services appear to be running correctly; however, the user interface fails to display dashboard data and shows "Failed to fetch latest counts for Dashboard. monitoring.get.error"

NMC was generating the following alert: Cannot write to /Database/Database/97/08/50dea767-00000006-2b43c6c3-6a43c6c3-edd60c00-c89dd629 - errno Invalid argument.

This KB provides an overview on how to collect and use the pkgcore utility on Linux systems. This KB is intended for support use when encountering service requests for core dump related issues.

How to Upgrade or Install NetWorker and Best Practices before Upgrade. Use the Solve Procedure Generator for the step-by-step process.