CloudIQ

Dell AIOps (formerly CloudIQ) is a cloud-based application that provides simple, proactive monitoring and troubleshooting of your Dell IT infrastructure including integration with VMware. It leverages machine learning to proactively monitor and measure the overall health of servers, storage, and switches through intelligent, comprehensive, and predictive analytics. Dell AIOps is available at no additional charge for Dell products covered with a valid ProSupport (or higher) contract.

Dell OpenManage Enterprise Dell AIOps Infrastructure Observability (formerly CloudIQ) plugin enables you to configure connectivity between OpenManage Enterprise console and Dell AIOps Infrastructure Observability. AIOps Observability is Dell's cloud-based infrastructure AIOps management console and is part of a boarder solution incorporating Application Observability and Incident Management. The OpenManage Enterprise AIOps Observability plugin uses Dell Connectivity Service to securely transfer information such as inventory, health, alert, and metric information and receive instructions for selected devices. This information is periodically sent to a Dell secure portal for processing so AIOps Infrastructure can monitor, analyze, report, and action.

CloudIQ Cyber-SecIQ Policies applied to PowerMax arrays observe a misleading misconfiguration alert about Unisphere Role Base Access Control (RBAC) not being enabled.

Unity objects are not showing historical data.

General procedure on how to onboard a PowerStore array into Dell AIOps (CloudIQ), Cybersecurity Onboarding.

This knowledge base article describes how to change the Dell AIOps collector IP address

Server Certificate, an auto-generated X.509 certificate, is part of the Dell AIOps Collector. You can replace this certificate with your own by uploading a public X.509 certificate and a private key.

General procedures to onboard PowerScale to Dell AIOps

Dell AIOps uses a collector to gather switch information by sending REST Application Programming Interface (API) calls to the switch. If the switch fails to respond, this may cause a lost connection to the switch within Dell AIOps.

How to change the Domain Name System (DNS) Setting on the Dell AIOps Collector.

How do I replace self-signed SSL certificates with signed certificates from a local Certificate Authority on the Dell AIOps Collector?

Dell's AIOps collector is a virtual machine (VM) that collects and transmits data from VMware, Connectrix, and PowerSwitch environments to Dell's backend systems. It has default specifications of 1 vCPU, 8 GB of memory, and 10 GB of disk space for analysis and support. For VMware, the Collector communicates to vCenter using the VMware Application Program Interface (API) and requires a user with read-only privileges. For Connectrix and PowerSwitch devices, the Collector communicates to the individual switches using REST API and uses a nonprivileged user. A single collector can be used for all three asset types - VMware, Connectrix, and PowerSwitch. The collector is locked down by development and does not allow remote access through SSH, thus port 22 remains closed.

How to manually upgrade the Dell AIOps Collector.

Learn how the MyService360 services analytics dashboard integrates the Dell AIOps (formerly CloudIQ) Health Score into the Install Base views. This integration streamlines services and product health management by IT admins using the MyService360 and Dell AIOps portals. Verify supported products by portal and access helpful Dell AIOps resources.

PowerVault ME4 systems that are monitored by Dell CloudIQ may stop receiving updates. This article outlines how to resolve issues on PowerVault ME4 series arrays that may prevent telemetry updates being received.

Onboarding procedures for PowerProtect Data Manager (PPDM) into Dell AIOps

This article describes the onboarding process for PowerFlex Systems to Dell AIOps.

CloudIQ: Cloud IQ is not sending data to Dell Technologies.

Dell CloudIQ Collector remediation is available for missing encryption of sensitive data vulnerability that could be exploited by malicious users to compromise the affected system.

How to create the Replication report in CloudIQ.

Customer reported no performance data received in CloudIQ from Unisphere for PowerMax.

The following steps is an example on how to schedule a report from within CloudIQ.

CloudIQ appears to indicate that a contract will expire for a device on a certain date, when an extended contract has already been signed.

A Dell SC4020 array was updated from SCOS version 7.3.20 to 7.4.21 and the Capacity free space in CloudIQ does not match what is displayed in DSM

CloudIQ Collector is not able to connect to Secure Remote Services Gateway.

Customer is trying to set up their AD authentication for the collector and the user/group bind is not working

This article explains the procedure to open a Service Request (SR) using the Dell support page. Get help fast for your Dell device. No more waiting on hold. No more tech headaches. Dell makes it simple to fix problems, schedule repairs, or get support—right from your device or our support website.

Company Administration - Create and Manage Access Groups

PowerStore: CloudIQ status in the UI dashboard shows connection pending.

CloudIQ Cybersecurity report continues to identify PowerEdge device risk level as high for Secure Boot even after enabling on the target system.