NetWorker

This document highlights minimum, recommended, and latest code versions for Dell Technologies Enterprise and Data Center Infrastructure products. Dell carefully evaluates and monitors code deployment data to ensure that product releases meet our stringent expectations to provide our customers with reliable products and solutions.

This article documents the solution to the NetWorker Management Console (NMC) installation failure to start the gstdbinit process.

The NetWorker Web User Interface (NWUI) Dashboard tab displays the error "Failed to fetch latest counts for Dashboard" and does not show details for Policies, Workflows, and Actions. The error occurs because the NetWorker Runtime Environment (NRE) keystore is either missing the emcnwuimonitoring certificate or contains a certificate whose signature does not match the one used by the NWUI monitoring service. Importing the correct certificate into the NRE keystore and restarting the NetWorker service resolves the issue.

Virtual machine (VM) backups performed with the NetWorker VMware Protection (NVP) vProxy appliance fail intermittently with a "Resource not found" error (code ‑404) because the vProxy ages out a completed backup session before the NetWorker server retrieves the final status. High network latency between the NetWorker storage node and the Data Domain causes the NetWorker server to delay its status‑polling requests, which allows the vProxy session to expire. Reducing the storage‑node‑to‑Data‑Domain latency to below 50 ms resolves the issue.

The NetWorker server nsrmmdbd is being killed by the operating systems "Out of Memory" (OOM) monitor.

NMC was generating the following alert: Cannot write to /Database/Database/97/08/50dea767-00000006-2b43c6c3-6a43c6c3-edd60c00-c89dd629 - errno Invalid argument

List of the Apache and tomcat versions which are part of the different NetWorker Management Console (NMC) and NetWorker server versions.

Corruption in the media database may cause bootstrap backup failures.

Exchange backup failing after NMM upgrade to version 19.13.0.3

During the registration process of a newly deployed NetWorker VMware Protection (NVP) vProxy appliance, the registration fails with error "Failed to open lockbox." or "invalid argument"

NetWorker is configured with external authentication using LDAPS (either Microsoft Active Directory (AD) or LDAP server). Authentication for external accounts fails with error "Verify that the authentication service on [server name] is running."

After enabling View Parallel option in NetWorker Management Console (NMC), the tab has been split and am unable to reset it back.

This article describes a specific circumstance where space reclamation may not proceed despite a lack of media database records for the files in question.

The NetWorker 19.13 or 19.14 server process (nsrd) becomes unresponsive intermittently due to REST API requests creating jsvc connections that do not clear.

When logging into NetWorker UI (NWUI) using an Active Directory (AD) account, users may see the following errors: "Failed to fetch latest counts for Alerts.monitoring.get.error" "Failed to fetch latest counts for Dashboard.monitoring.get.error"

This article is intended to assist Support and NetWorker Administrators when troubleshooting Azure Snapshot protection-related issues.

Cisco IronPort Web Security Appliance is preventing NetWorker from connecting to the vCenter server during inventory processes. Unable to fetch data from vCenter: HTTP Error

NetWorker VMware Protection (NVP) backup policies are marked as failed but all Virtual Machines (VM) were successful. Error showing in the policy summary: Unable to find selected vCenter container work item with ID "vm-MOREF" in vCenter, the work item will be skipped.

VMware Virtual Machines (VM) are protected in a NetWorker group using VMware Category Tags. The NetWorker Management Console (NMC) or NetWorker Web User Interface (NWUI) group VM preview either shows no VMs or VMs are missing. The vSphere environment contains duplicate Categories. The NetWorker VMware Protection (NVP) backup workflow ignores the VMs which are assigned to a Tag that overlaps with a duplicate Category.

vProxy is unable to backup one or more virtual machines. vProxy does not have access to download the .vmx files from the vCenter.

NetWorker VMware Protection (NVP) vProxy Virtual Machine (VM) backups sit in "waiting to run" state for a prolonged period of time. There are no vProxy availability issues, communication between the NetWorker server and vProxies is successful. There are no alerts regarding vProxies being unavailable in the NetWorker Management Console (NMC),

A NetWorker server is configured with Simple Network Management Protocol (SNMP) traps using the nsrtrap command. The command is set on the backup action with "On Failure." After upgrading to 19.11.x from a previous release, the traps receiver only receives a nwServerNotification, the failedActionNotification is no longer received.

This KB provides an overview of the different vProxy builds and their embedded ddboost, VMware Disk Development Kit (VDDK), VMware Tools versions, and OS details. This KB requires a Dell support site user-account to access.

This KB outlines how to manually change the hostname and network settings on an NVP vProxy appliance.

NetWorker Runtime Environment (NRE) Releases.

This article provides resolution steps for NetWorker Virtual Edition (NVE) upgrade failures caused when an air-gapped system cannot verify component package signatures due to a missing GPG public key.

Dell Networker Runtime Environment remediation is available for multiple security vulnerabilities that could be exploited by malicious users to compromise the affected system.

FLR fails saying that it is not available for datastores () using transport mode 'Hotadd'

Oracle database recovery fails when an administrator attempts a restore using NetWorker Management Console (NMC).

The recovery of an Oracle RMAN database using NetWorker Module for Databases and Applications (NMDA) was failing and registering the following error: "Unable to connect to nsrd on host <NMDA_client_FQDN> for RAP credentials: Program not registered (100:12:11)." Backups and archive logs recovery logs were working as expected.