PowerProtect Data Protection Software

This article explains the cause and resolution of alerts related to the Baseboard Management Controller (BMC), also known as iDRAC on Dell PowerEdge-based platforms. The BMC is an embedded controller that monitors system health parameters such as temperature, fan speeds, power status, and voltage. When the BMC becomes unresponsive or fails, the Data Domain system generates an alert.

VMware vSphere 6.7 Support for IDPA / PowerProtect DP Series Appliance Customers running IDPA / PowerProtect DP Series Software 2.5 -2.7.2

Broadcom released Knowledge Base (KB) article 369707 to work around CVE-2024-37085 for ESXi 7 system as part of their Security Advisory VMSA-2024-0013. This article provides a procedure to apply it on PowerProtect Data Protection (DP) Appliances or Integrated Data Protection Appliance (IDPA) Hypervisor (ESXi) system.

This article summarizes allowed Point Product upgrades under the PowerProtect Data Protection Appliance (IDPA) and PowerProtect Data Protection Series Appliance.

Dell PowerProtect DP Series Appliance (IDPA) remediation is available for multiple security vulnerabilities in Infrastructure that could be exploited by malicious users to compromise the affected system.

Dell Data Protection Central remediation is available for multiple security vulnerabilities that could be exploited by malicious users to compromise the affected system.

After upgrading the IDPA appliance model DP4400 to v2.7.9 (Data Domain Operating System 8.3.1), SupportAssist registration fails with "Access Key and Pin is not valid" due to a mismatch in serial number properties.

SSL Certificate change for all Integrated Data Protection Appliance (IDPA) point-products

This article describes the current status of compatibility between Integration Data Protection Appliance (IDPA) and Secure Connect Gateway (SCG) software products.

Upgrading IDPA to 2.7.7 or Griffin (Avamar and Data Domain) causes random backup failures due to rejected connections in Data Domain from Object Existence Check (OEC).

Dell Data Domain Virtual Edition (DDVE) based platforms (for example, DD3300) Alert for a failed, unknown, or predictive failure disk with the Error: EVT-STORAGE-00031 or EVT-STORAGE-00032

This article provides the procedure to manually upgrade the Integrated Data Protection Appliance (IDPA) Protection Storage (Data Domain) component to the latest approved version 2.7.8 with DD OS 7.10.1.60.

Issue reported in IDPA 2.3 IDPA system manager root password goes out of sync frequently after updating the correct password on ACM Dashboard.

IDPA is a purpose-built appliance and is not sized or given the resources to deploy additional virtual machines (VMs) from internal vCenter Server Appliance (vCSA).

With each new release of IDPA and PowerProtect Data Protection Appliance, it includes an All-In-One (AIO) patch for the Protection Software component. If the version that is to be installed is of a lower Hotfix (HF) number than what is already installed, it fails. Protection Software Avamar versions CANNOT be downgraded.

Network Data Management Protocol (NDMP) nodes configured on Protection Software must be removed before IDPA upgrade. The NDMP is not upgraded during the IDPA upgrade workflow. The node must be manually removed from the probe.xml file on the Avamar Utility Node before upgrade is started. It is returned once upgrade is complete.

F080618EE-1 IDPA VSAN Stability - FW and ESXi Driver

This alert shows following an IDPA code upgrade to IDPA 2.7.6, and may or may not affect running services or system access.

ACM alerts this in Avamar when it finds the NDMP configuration still exists. NDMP has not been supported in ACM since version 2.5. NDMP is still fully supported in Avamar, as part if IDPA.

During post 2.7 upgrade tasks, the Avamar and Appliance Configuration Manager (ACM) both trigger Avamar maintenance tasks which may cause one of them to fail.

How to properly shut down an IDPA appliance using Appliance Configuration Manager (ACM) Dashboard and integrated Dell Remote Access Controller (iDRAC) interface.

Unable to load web page UI for Appliance Configuration Manager (ACM) dashboard.

DPATOOLS utility is installed on ACM in a DP4400 appliance and this utility can be used to perform Firmware Upgrades on the IDPA. This KB walks you through an issue where IDPA would fail to enter service mode when you issue the command "dpacli -servicemode" due to DPA being in unconfigured state and DPACLI still issues a test connection query to DPA which fails. This is a known issue with the dpacli 2.0.0.16 version.

This KB article provides instructions to resolve DPA data collection issues after the IDPA DPA has been redeployed.

Dell Avamar, Dell Networker Virtual Edition (NVE) and Dell PowerProtect DP Series Appliance / Dell Integrated Data Protection Appliance (IDPA) remediation is available for multiple security vulnerabilities that could be exploited by malicious users to compromise the affected system.

During Avamar shutdown, the process stopped responding while stopping the MCS.

This KB article discusses an issue where a parser error is seen while reading the InfrastructureComponents.xml file due to this file being corrupt or incorrectly populated.

Rapid Upgrade Checker (RUCK) error due to mismatch between system hostname and Domain Name System (DNS) [Domain Name System] entry

The Dell EMC PowerProtect DP Series Appliance Info Hubs organize the documentation for all releases. Note that the “Integrated Data Protection Appliance (IDPA)” is rebranded to “PowerProtect DP Series Appliance”.

This KB walks you through IDPA upgrade failure on the ESXi Hosts with the error "Could not stage image profile '(Updated) Dell-EMC-13G-ESXi-6.5.0-update-04': ('VMware_locker_tools-light_6.5.0-1.47.8285314', '[Errno 32] Broken pipe')." This issue can happen if the ESXi Host does not have a vsantrace partition created which is an NFS mount from Data domain. In order to fix this, the same must be created on the affected ESXi Hosts.