PowerProtect Software

This article provides curated links to Dell PowerProtect Data Manager product documentation, videos, and information including deployment, configuration, administration, and disaster recovery.

After a reboot, Windows non-clustered devices were not coming online when using PowerShell to online the devices. Coincidentally, the AppSync plugin was recently installed.

The PowerProtect upgrade precheck to 19.16.0-21 fails with error UPG0021 referencing the Virtual Machine (VM) Direct Protection Engines.

This Article describes methods for identifying and treating problems related to the media database, as well as best practices for maintenance and protection.

This article describes when viewing the ServerDR Manage Backups from the user interface returns a 500 Internal Server Error.

Post installing and registering the asset source with the PowerProtect Data Manager host, the first-time discovery of assets fails with the following error: ASDS0018: Discovery of Assets failed on the host {asset source} for AddOn FILE_SYSTEM_CLUSTER The asset discovery was unsuccessful because the application system resource could not be obtained. Check the log files at: 1. On Windows: INSTALL_DIR\DPSAPPS\AGENTSERVICE\logs 2 On Linux or AIX: /opt/dpsapps/agentsvc/logs Where INSTALL_DIR is the directory on the user machine where the agent service is installed. If the issue persists, contact Dell Customer Support.

Unable to create a protection rule for an existing protection policy due to Error 409: unable to create the dynamic protection rule because a tree view protection rule already exists for a protection policy.

Post upgrading from PowerProtect Data Manager 19.14 to PowerProtect Data Manager 19.15, the Search index job has been failing with the error "The asset is partially indexed check the search node logs for any errors" which is preventing the File level restores. This issue is consistent and no workaround seen.

How to gather a .HAR file using a browser for escalations.

The customer is using an A:\ drive USB to load disk drivers or the ISO for Avamar, NetWorker, or PowerProtect Data Manager BMR. The BMR process needs the C:\ to be disk 0 after drivers are loaded or we receive a Critical volume error. The USB disk is loaded together with the Virtual CD iso image.

This article discusses whether custom changes can be made to the operating system on which the PowerProtect server runs.

ErrorCode : ABV0006 --> Unable to download contents of VM config file

Knowledge base (KB) article that describes PowerProtect Data Manager Exchange backup failures due to port conflicts.

Replication jobs may fail when the PowerProtect Data Manager server attempts to connect to the replication source machine to check its status. If the connection attempt is initiated and a connection is not established within eight seconds, the job fails.

PowerProtect Data Manager Oracle Disaster Recover to alternate host fails with ORA-09925: Unable to create an audit trail file.

PPDM SQL :MS SQL TLR ( Table level Restore ) Fails to mount the database backup with Saveset is not GLR Capable This happens when backups are configured to run using T-SQL Script .

PowerProtect Data Manager 19.15: The admin user gets locked from logging in due to many failed login attempts.

PowerProtect Data Manager - nodeSelector is not working for Velero pod for OpenShift.

The following is a process for performing a redirected restore using the RMAN Agent.

PowerProtect Data Manager can backup only shares from the "System Access Zone."

The vCenter Asset Source discovery fails when discovering vCenters with virtual machines with no associated data center.

Unable to Backup PersistentVolumeClaims (PVC), backup returned with an error

Hadoop full backups are successful, but subsequent backup fails with 'DDHCFSSnapshotDiffOptionParser caught IOException: Permission denied'.

The PowerProtect Data Manager appliance is used to protect the vSphere environment. A file level recover (FLR) is being performed for a virtual machine (VM) to an alternate target restore location. The "Restore Location" screen shows the directory structure of the source VM instead of the alternate target restore VM.

Summary: How to upload support materials or dumps to a Dell-Managed File Transfer (MFT) or Direct EMEA File Transfer (DEFT) server. Secure File Transfer Protocol (SFTP) or HTTPS protocols must be used. A temporary MFT or DEFT account must be created.

The PowerProtect Data Manager Appliance Server Disaster Recovery (DR) backups are failing with an AccessDeniedException for the /data01/serverdr_staging/postgres_pwd directory.

PowerProtect Data Manager - VM File Search FLR shows an incorrect target folder name.

PowerProtect Data Manager 19.13 ServerDR operation fails with "a backup operation is already running" message on the report node.

PowerProtect Data Manger (PPDM) /api/v2/aggregation/protection-metrics show incorrect result which results in DPA showing wrong report.

This article shows how to use traceroute in PowerProtect Data Manager.