NetWorker

This document highlights minimum, recommended, and latest code versions for Dell Technologies Enterprise and Datacenter Infrastructure products. We carefully evaluate and monitor code deployment data to ensure that product releases meet our stringent expectations to provide our customers with reliable products and solutions.

Unable to log in to NetWorker Web User Interface (NWUI) launched from the NetWorker server. "Failed to authenticate user administrator with the provided password on Authentication Server <server name>

The NetWorker VMware Protection (NVP) integration is configured with the vProxy appliance. Particular virtual machines (VMs) consistently fail. Review of the Full Log in the NetWorker Management Console (NMC) shows that the VM has a SCSI controller with bus-sharing enabled. This is common when working with Raw Device Mapping (RDM) volumes.

NetWorker VMware Protection (NVP) is configured. During Virtual Machine (VM) backups, a VM backup fails, reporting that it fails to download the VM's .vmx file. HTTP Status code: 500 (internal server error) is returned.

NetWorker VMware Protection (NVP) vProxy Virtual Machine (VM) backup workflows fail. The error observed in the workflow log reports: "Unable to start backup on vProxy 'vProxy_Name': Received an HTTP code: 500,"

The NetWorker VMware Protection (NVP) integration is configured with the vProxy appliance. vProxy file-level recovery (FLR) mounts without issue but fails quickly on the next step. vProxy FLR with Windows Virtual Machines (VM) uses the robocopy utility to copy files from the FLR mount to the location you specify. The robocopy utility is in the C:WindowsSystem32 directory, which is not in the VM's environment variables path. Add the System32 directory to the VM's environment variables to allow the use of robocopy during vProxy FLR operation.

nsrexecd SYSTEM critical Failed to bind socket for NSR authentication service: Cannot assign requested address.

The NetWorker VMware Protection (NVP) integration is configured with the vProxy appliance. The NetWorker server option for "Manual Saves" has been disabled, causing manually initiated vProxy backups to fail.

Unable to create a client using the New Client Wizard in NMC.

The NetWorker server nsrmmdbd is being killed by the operating systems "Out of Memory" (OOM) monitor.

Backups of a Windows client are failing due to Microsoft Volume Shadow copy Service (VSS) issues. There are several different reasons that could result in VSS failing to process a snapshot on the client operating system; e.g: Unstable VSS writer, or insufficient space to create a snapshot. VSS is required for SYSTEM STATE or DISASTER RECOVERY: save sets or when completing Block-Based Backups (BBB). VSS must be stable and working correctly on the host operating system before it can be used with NetWorker backups.

Windows client backup fails with the following Volume Shadow copy Service (VSS) error "Insufficient storage available to create either the shadow copy storage file or other shadow copy data"

Launching NetWorker Management Console (NMC) 19.13 (or later) fails. A keystore error appears stating "C:\Users\USERNAME\.config\icedtead-web\security\trusted.cacerts (Access is denied) during operation 'load keystore'.

During installation of the NetWorker Management Console (NMC) server software on a standalone Windows host, the installer fails to connect to the NetWorker AUTHC server. The error reported is "Unable to verify Authentication Server's hostname and or port." There are no communication issues between the two hosts.

This article explains how to enable core dump (Linux and UNIX) and crash dump (Windows) capture on Linux, UNIX, and Windows systems.

The "Unable to decrypt: BAD_DATA" error can occur due to lockbox issues, such as corruption or when the NetWorker server is migrated, moved, or reinstalled without restoring the lockbox. The current lockbox does not have the passwords stored that match the user/passwords in the nsrdb, hence the BAD_DATA error.

Active Directory users cannot log in to NetWorker and to NMC. The error generated is "incorrect username or password".

Certificates in /etc/rabbitmq revert to self‑signed after these have been replaced by Certificate Authority (CA) signed certificates. rabbitmq-server script checks if the new CA signed certificate is valid. This validation fails, and the script creates new self-signed certificates to replace the invalid CA signed certificates.

This article provides an overview of how to perform an Azure Virtual Machine (VM) File Level Restore (FLR) using the nsrazure_flr_recover command.

When attempting to create a Cloud Tier (CT) device for a newly added cloud unit, the process fails with the error "Unable to create the data movement policy for mtree **** and cloud unit ***. HTTP response 500 indicates an error." This issue is caused by stale or incorrect configuration values in the Data Domain properties within NetWorker Management Console (NMC).

NetWorker for LINUX 19.10.0.4 displays "Override Action Backup Level" 1 as Cumulative Incremental in the Show Schedule as Calendar view.

License Issue after upgrading to NetWorker version from 19.7.0.2 to 19.9.0.1.

NetWorker: nsrpush succeeded on the AIX client but nsrcpd logs a failure - "Waiting for Daemons, Timeout exceeded while waiting for upgrade status for client"

NMC UI opens a message that states "Internal Server Error. See console log for more details."

NetWorker Management Console (NMC) UI Monitoring displays a job's timestamp in the date format as mm/dd/yyyy and time in 12-hour format instead of the regional setting of yyyy/mm/dd and time in 24-hour time format.

This article describes a condition resulting from using NFS mounts for Advanced File Type Devices with many clients.

SQL Always On Group backup fails with error.

The NetWorker VMware Protection (NVP) solution is protecting Virtual Machines (VM) in an Azure, AWS, or Google Cloud environment. File Level Restore (FLR) mount, and Instant Access restore operations fail.

The NetWorker server is deployed on a clustered Linux NetWorker server. After upgrading NetWorkerr, the Server Protection bootstrap backup fails. Authentication service commands (nsrlogin, authc_config, authc_mgmt) also fail, the error returned is that the authentication service is not available with HTTP error 404 (not found).

This article provides an overview of how to perform an Azure Virtual Machine (VM) snapshot restore from the command-line. This can be useful for performing an Azure VM restore if the NetWorker Web User Interface (NWUI) is inaccessible.