Data Protection Advisor

Dell Technologies Data Protection Advisor (DPA) remediation is available for the Apache Log4j Remote Code Execution Vulnerability that may be exploited by malicious users to compromise the affected system. Dell recommends implementing this remediation as soon as possible in light of the critical severity of the vulnerability.

After a reboot, Windows non-clustered devices were not coming online when using PowerShell to online the devices. Coincidentally, the AppSync plugin was recently installed.

PPDM discovery is unsuccessful due to missing Group in Inventory.

Is DPA impacted by a Microsoft (MS) Active Directory change deprecating legacy RC4 encryption ciphers and requiring AES-256 encryption by default?

This article explains the workaround when the DPA Agent installed on NetWorker is not registered with the DPA Application Server.

Discovery of NetBackup fails with error "Collector server_name on port 3741 returned an error processing command."

Error during upgrade or install "Could not initialize class java.awt.Toolkit"

A backup client has no data (white space or is blank) in the report card report.

Data Protection Advisor (DPA): Avamar Collection Requests Fail with the message "Failed to connect to database server."

DPA Job Monitor requests are not gathering data from NetWorker server even though data collection status is showing success

DPA Reports getting stopped responding and not generating properly.

This article explains the resolution when DPA server upgrade fails with error 'JRE libraries are missing or not compatible."

Data Protection Advisor: After installation DPA Application service fails to start

Unable to collect HP DataProtector server from one collector, Message: error parsing line [CRS on the Cell Manager host is not reachable or is not up and running.], skipping entire record.

How to Upgrade or Install NetWorker and Best Practices before Upgrade. Use the Solve Procedure Generator for the step-by-step process.

Data Protection Advisor (DPA) schedule reports are displayed in US date format (MM DD YY) even when the Data Protection Advisor server is located in a non-US region, while ad-hoc reports correctly use the local date format (DD MM YY). This issue occurs because the DPA application-service.conf file defaults to a 'wrapper.lang parameter' of "en_US," overriding the operating system locale settings.

When attempting to run the Backup for Failed Groups report in Data Protection Advisor (DPA) with NetWorker version 9 or above, the report fails to populate data and instead displays "No results found." This issue occurs because NetWorker engineering changed the structure of what a group is after version 8, affecting multiple DPA reports.

This article discusses an issue where the Data Protection Advisor (DPA) "Failed Clients" report displays "No results found" even when a client has experienced job failures. This occurs because the report design dictates that all jobs for a client within the reporting period must fail for the client to be listed.

This article discusses an issue where all data collection requests for Data Protection Advisor (DPA) fail with an "error running nsradmin against server" message. This problem occurs because of a NetWorker authentication issue related to an expired security token.

DPA shows error 500 when trying to run any manual reports and dashboard templates. Scheduled dashboards do not show any data as well.

A 401 Unauthorized Action error appears in the Data Protection Advisor (DPA) UI after a user stays logged in for many hours; it is caused by the session being automatically closed due to inactivity.

The Data Protection Advisor (DPA) agent logs show "failed to fork: 12" errors, resulting in empty backup server reports because the agent host lacks sufficient memory for data‑collection processes.

The wizard reports 'Failed to connect to database' for Oracle Recovery Manager (RMAN); logs show sodbcOpen and OCIEnvCreate errors caused by a missing or wrong C runtime for Instant Client.

Logging into the Data Protection Advisor (DPA) User Interface (UI) shows that the dashboard then returns a 500 error. Logs show java.util.Currency.getInstance error because admin preferences lack currency.

The Data Protection Advisor (DPA) Data Domain Physical Capacity SSH request launches a PCM job per mtree, which can heavily use resources; by default it runs daily but can be set to weekly.

The Data Protection Advisor (DPA) agent logs pstore access failures—unable to open networker_status and agent_config databases—due to McAfee antivirus actively scanning the agent folder.

The “Instances” field on the DPA UI lists the quantity tied to each installed license. Its meaning changes: for Avamar or NetWorker it indicates terabytes of capacity, for client‑based backup licenses it counts licensed clients, and for virtualization it defines how many vCenter servers can be monitored.

This article explains how and why to manage the size of the Data Protection Advisor (DPA) database.

Data Protection Advisor (DPA): DPA datastore upgrade to 19.5 or 19.6 on Windows server failed with error: "Upgrade process returned error."

Error 400 for post processing script configured in scheduled report job