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Dell has a Customer Replaceable Unit (CRU) program for many of our hardware systems. The CRU program allows customers to replace designated hardware components. For a list of the hardware components that are designated as CRU for a specific hardware system, go to the Dell Warranty and Maintenance Page.
Updated:  November 25, 2025 ID: 000187496

Unisphere and Solutions Enabler 9.x software are unable to manage V4 array models. The 9.x versions of the software cannot detect PowerMax model 2500 and model 8500 arrays.
Updated:  August 07, 2025 ID: 000218791

SRDF/Metro pairs go into an invalid state.
Updated:  January 23, 2026 ID: 000349200

When upgrading to Secure Connect Gateway (SCG) from EMC Secure Remote Services (ESRS), the customer is unable to register Unisphere with CloudIQ.
Updated:  January 23, 2026 ID: 000195931

Customer security scans found that the version of Log4j used by Unisphere for PowerMax 9.2.x and below is 1.2 and is currently end of life.
Updated:  January 23, 2026 ID: 000197008

Unisphere for PowerMax 10.3 installation on Windows 2025 server fails with .iawin32.dll Not Found.
Updated:  January 23, 2026 ID: 000418384

Upgrading Unisphere for PowerMax fails because SMAS database stops and does not start.
Updated:  January 23, 2026 ID: 000202808

How to find the serial number, product ID, or Product Serial Number Tag (PSNT) that is required to open a service request or support case for Dell Storage and Data Protection hardware products.
Updated:  January 22, 2026 ID: 000021638

Customers can change the IP address of an existing vApp running Unisphere for PowerMax using the vApp manager console in vCenter. Issue an ALT+F2, to gain the blue screen console menu. Change IP is at the bottom. Follow the prompts. Defaults are provided in brackets or changed according to site details.
Updated:  January 22, 2026 ID: 000193141

An alert was triggered for the storage group test_snap in Unisphere for PowerMax due to noncompliance with its snapshot policy test_hourly_snapshot. sThe policy require x snapshots, but the current snapshot count is 0, resulting in a compliance gap. The error code is show as "N/A."
Updated:  January 21, 2026 ID: 000417048

Attempt to install Unisphere for PowerMax 10.3 fails with e-Lab showing the Operating System is supported, and all prerequisites being met.
Updated:  January 21, 2026 ID: 000414983

Dell PowerMaxOS, Dell PowerMax EEM, Dell Unisphere for PowerMax, Dell Unisphere for PowerMax Virtual Appliance, Dell Unisphere 360, Dell Solutions Enabler and Dell Solutions Enabler Virtual Appliance remediation is available for multiple security vulnerabilities that could be exploited by malicious users to compromise the affected system.
Updated:  January 21, 2026 ID: 000337554

Unexpected LUN IDs appear when using Unisphere to provision devices in a masking view. This works with Solutions Enabler.
Updated:  January 20, 2026 ID: 000185965

ViPR Storage Resource Management (SRM) fails to authenticate RESTAPI calls against Unisphere for PowerMax 9.1.
Updated:  January 20, 2026 ID: 000182636

Dell PowerMaxOS, Dell PowerMax EEM, Dell Unisphere for PowerMax, Dell Unisphere for PowerMax Virtual Appliance, Dell Unisphere 360, Dell Solutions Enabler and Dell Solutions Enabler Virtual Appliance remediation is available for multiple security vulnerabilities that could be exploited by malicious users to compromise the affected system.
Updated:  January 20, 2026 ID: 000302223

While saving email configuration details in Unisphere for Powermax, the following error is displayed: "An Error has occurred while saving email configuration details. Pease make sure the details you have entered are correct"
Updated:  January 20, 2026 ID: 000366758

How to disable default threshold alert in Unisphere for PowerMax?
Updated:  January 20, 2026 ID: 000014042

Way to correctly run array discovery in eMgmt
Updated:  January 20, 2026 ID: 000014049

This article provides step-by-step instructions to configure Standard Syslog in Unisphere for PowerMax 10.2 for forwarding alerts and events to an external syslog server.
Updated:  January 20, 2026 ID: 000238309

Technical documents and videos produced by Dell Technologies
Updated:  January 16, 2026 ID: 000182342

Dell PowerMaxOS, Dell PowerMax EEM, Dell Unisphere for PowerMax, Dell Unisphere for PowerMax Virtual Appliance, Dell Unisphere 360, Dell Solutions Enabler Virtual Appliance remediation is available for multiple security vulnerabilities that could be exploited by malicious users to compromise the affected system.
Updated:  January 15, 2026 ID: 000402262

Embedded vApp Manager "Log Symmetrix Events" configuration error the "Input parameters validation failed"
Updated:  January 15, 2026 ID: 000278382

Dell PowerMaxOS 5978, Dell PowerMax OS 10.0.1.5, Dell PowerMax OS 10.1.0.2, Dell Unisphere 360, Dell Unisphere for PowerMax, Dell Unisphere for PowerMax vApp, Dell Solutions Enabler vApp, and Dell PowerMax EEM remediation is available for multiple security vulnerabilities that could be exploited by malicious users to compromise the affected system.
Updated:  January 14, 2026 ID: 000223609

Dell Unisphere for PowerMax, Dell Unisphere for PowerMax Virtual Appliance, Dell Solutions Enabler, Dell Solutions Enabler Virtual Appliance, Dell Unisphere 360, Dell VASA Provider Virtual Appliance, and Dell PowerMax Embedded Management remediation is available for multiple security vulnerabilities that could be exploited by malicious users to compromise the affected system.
Updated:  January 13, 2026 ID: 000218009

Dell Unisphere for PowerMax, Dell Unisphere for PowerMax Virtual Appliance, Dell Solutions Enabler, Dell Solutions Enabler Virtual Appliance, Dell Unisphere 360, Dell VASA Provider Virtual Appliance, and Dell PowerMax Embedded Management remediation is available for multiple security vulnerabilities that could be exploited by malicious users to compromise the affected system.
Updated:  January 13, 2026 ID: 000215566

Unisphere alert: Communication board data does not match expected value
Updated:  January 13, 2026 ID: 000192878

Irregular collection of performance data in Unisphere for PowerMax
Updated:  January 13, 2026 ID: 000414066

Explore the Dell End of Service Life (EOSL) and End of Life (EOL) list for converged infrastructure, storage, and storage networking products. Access End-of-Life documents for hardware, software, and firmware release and service dates
Updated:  January 09, 2026 ID: 000185734

Dell Unisphere for PowerMax, Dell Unisphere for PowerMax Virtual Appliance, Dell Solutions Enabler, Dell Solutions Enabler Virtual Appliance, Dell Unisphere 360, Dell VASA Provider Virtual Appliance, and Dell PowerMax Embedded Management remediation is available for multiple security vulnerabilities that could be exploited by malicious users to compromise the affected system.
Updated:  January 09, 2026 ID: 000211832

How to configure Unisphere for PowerMax Remote Syslog.
Updated:  January 09, 2026 ID: 000206117