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An access key and PIN are required to securely configure connectivity. Select a site location for gateway products. For all other uses, select an individual Product ID or Service Tag. You are prompted to create a PIN that is required to generate the access key.
Updated: November 20, 2025
ID: 000180688
This document highlights minimum, recommended, and latest code versions for Dell Technologies Enterprise and Datacenter Infrastructure products. We carefully evaluate and monitor code deployment data to ensure that product releases meet our stringent expectations to provide our customers with reliable products and solutions.
Updated: November 17, 2025
ID: 000205512
How to recover a lost root password.
Updated: December 04, 2025
ID: 000204445
This article explains how to solve and error when trying to connect to the switch remotely by Secure Connect Gateway (SCG): Error: Failed to initiate Remote support due to connectivity issues from the gateway.
Updated: November 21, 2025
ID: 000212403
How to collect Secure Connect Gateway (SCG) Health Status from an Application Programming Interface (API) query. This method is useful to analyze of the status of all SCG components (connectivity status, keepalive status, status of all services, connected devices system info).
Updated: November 18, 2025
ID: 000197829
Dell Secure Connect Gateway contains remediation for multiple vulnerabilities that could be exploited by malicious users to compromise the affected system.
Updated: November 17, 2025
ID: 000337528
This article explains how to assign an Initial Company Administrator.
Updated: November 14, 2025
ID: 000374134
Telemetry could not be sent to CloudIQ connectivity with Secure Remote Services failed.
Updated: November 12, 2025
ID: 000207011
Dell Secure Connect Gateway contains remediation for multiple vulnerabilities that could be exploited by malicious users to compromise the affected system.
Updated: November 12, 2025
ID: 000385230
Find answers and resources to get started or do more from your MyService360 dashboard with enterprise services data analytics and visualizations.
Updated: November 10, 2025
ID: 000124666
This article explains how the Pre-Site Checklist helps when deploying Secure Connect Gateway Virtual Edition in an environment. It also helps gather information and make choices to ensure success with the guidance of a Dell technical support agent.
Updated: November 07, 2025
ID: 000197321
VxRail: Deploying Secure Connect Gateway (SCG) OVA, fails with error: "Failed to deploy OVF package"
Deploying Secure Connect Gateway (SCG) fails due to the proxy settings on vCenter.
Updated: November 07, 2025
ID: 000197407
Dell EMC Secure Connect Gateway remediation is available for the Apache Log4j Remote Code Execution Vulnerability that may be exploited by malicious users to compromise the affected system. Dell recommends implementing this remediation as soon as possible in light of the critical severity of the vulnerability.
Updated: November 06, 2025
ID: 000194624
Dell EMC Secure Policy Manager for Secure connect gateway remediation is available for the Apache Log4j Remote Code Execution Vulnerability that may be exploited by malicious users to compromise the affected system. Dell recommends implementing this remediation as soon as possible in light of the critical severity of the vulnerability.
Updated: November 05, 2025
ID: 000194539
Dell Secure Connect Gateway - Policy Manager contains remediation for multiple vulnerabilities that could be exploited by malicious users to compromise the affected system.
Updated: October 30, 2025
ID: 000385220
Dell Secure Connect Gateway Application and Appliance remediation is available for security vulnerability that can be exploited by a malicious user with a valid session to allow relative path traversal to restricted resources.
Updated: October 29, 2025
ID: 000385239
How to generate a Certificate Signing Request (CSR) for Customer Certificate on Secure Connect Gateway (SCG) or Policy Manager (PM).
Updated: October 28, 2025
ID: 000215243
This article explains how to promote Company Administrators.
Updated: October 21, 2025
ID: 000374126
This article provides information about upgrading from SupportAssist Enterprise 4.00.05 or 4.00.06 to Secure Connect Gateway - Virtual Edition. It also includes frequently asked questions about the upgrade process.
Updated: September 22, 2025
ID: 000190637
Dell Secure Connect Gateway contains remediation for multiple vulnerabilities that may be exploited by malicious users to compromise the affected system.
Updated: September 19, 2025
ID: 000208462
Dell Secure Connect Gateway contains remediation for multiple vulnerabilities that could be exploited by malicious users to compromise the affected system.
Updated: September 19, 2025
ID: 000214205
Dell EMC Secure Connect Gateway contains remediation for multiple vulnerabilities that may be exploited by malicious users to compromise the affected system.
Updated: September 19, 2025
ID: 000193601
DELL EMC Secure Connect Gateway contains remediation for multiple vulnerabilities that may potentially be exploited by malicious users to compromise the affected system.
Updated: September 19, 2025
ID: 000197318
Dell EMC Policy Manager remediation is available for multiple security vulnerabilities that may potentially be exploited by malicious users to compromise the affected system.
Updated: September 19, 2025
ID: 000197311
Dell Secure Connect Gateway Policy Manager contains remediation for multiple vulnerabilities that could be exploited by malicious users to compromise the affected system.
Updated: September 19, 2025
ID: 000214200
Dell EMC SupportAssist Enterprise contains remediation for Third-party Component vulnerabilities that may be exploited by malicious users to compromise the affected system.
Updated: September 19, 2025
ID: 000191056
DELL Secure Connect Gateway contains remediation for multiple vulnerabilities that may be exploited by malicious users to compromise the affected system.
Updated: September 19, 2025
ID: 000201854
Dell Secure Connect Gateway contains remediation for multiple vulnerabilities that may be exploited by malicious users to compromise the affected system.
Updated: September 19, 2025
ID: 000204996
Dell Secure Connect Gateway Policy Manager contains remediation for multiple third-party vulnerabilities that may be exploited by malicious users to compromise the affected system.
Updated: September 19, 2025
ID: 000208491
Dell Secure Connect Gateway (SCG) Policy Manager contains remediation for multiple vulnerabilities that could be exploited by malicious users to compromise the affected system.
Updated: September 19, 2025
ID: 000204995