Articles
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This article provides information about different types of Dell docking stations. Find information about how to find a compatible docking station for your Dell laptop.
Updated: December 11, 2025
ID: 000124295
Learn about DisplayPort over USB Type-C, also called USB-C, and its advantages. Find information about how to identify if the USB Type-C port on your personal computer supports DisplayPort technology.
Updated: May 30, 2025
ID: 000141328
Learn about the screen flickering on an external monitor.
Updated: January 07, 2026
ID: 000412351
The following article provides information about the time taken to access dock information in Dell Display and Peripheral Manager (DDPM) when it first loads. DDPM can take 10-16 seconds to launch.
Updated: January 05, 2026
ID: 000404871
Manage Dell monitors, keyboards, mice, webcams, pens & audio devices on Windows 11/10 with Dell Display & Peripheral Manager.
Updated: December 18, 2025
ID: 000287285
Discover how to quickly locate the 20-digit Dell PPID (Part Piece Identification) number on any Dell component. Complete walkthrough for batteries, adapters, monitors, docking stations, keyboards, mice, and motherboards with both physical and digital methods.
Updated: December 12, 2025
ID: 000125347
This article provides information about a warning message that displays on a Dell laptop when turning on the computer while connected to an AC adapter or Dell dock.
Updated: December 11, 2025
ID: 000216629
Pairing Dell Bluetooth keyboard and mouse have connect buttons.
Updated: December 03, 2025
ID: 000132534
This article guides you through the installation and basic troubleshooting process for Dell USB Type-C and Thunderbolt Docking Stations WD15, TB16, TB18DC, and the Dell Universal Docking Station (D6000 Series).
Updated: December 03, 2025
ID: 000124220
This article provides answers to frequently asked questions about Dell drivers and how to use the Dell Support Drivers website. Learn what Dell drivers are available, how to download and install a Dell driver, and more.
Updated: November 17, 2025
ID: 000123347
This article describes power requirements for Precision 15/17 7xxx computers, and Thunderbolt docks to resolve any power-related error messages you may observe.
Updated: November 14, 2025
ID: 000124228
A Latitude 7200 2-in-1 may experience no network connectivity when it is docked. The computer battery must be reseated for this issue to occur.
Updated: November 13, 2025
ID: 000222019
Learn how to troubleshoot issues with your CD, DVD, or Blu-ray drive on Dell desktops and laptops. Follow these steps to resolve problems with unrecognized or unreadable disks.
Updated: November 13, 2025
ID: 000179516
This article provides information about the no video issue seen with a Dell P2222H monitor when connected to a dock using HDMI or DisplayPort.
Updated: November 13, 2025
ID: 000306518
Learn about the Dell Dock WD19 or WD19S Power Button LED turning off after undocking and re-docking to the XPS 13 9300.
Updated: November 07, 2025
ID: 000130941
This document provides additional Q&A in support of DSA-2021-088
Updated: November 05, 2025
ID: 000186020
This article covers how to download and install CyberLink PowerDirector and PhotoDirector through Dell Digital Delivery.
Updated: November 03, 2025
ID: 000185038
Learn how to find and check your laptop or tablet model with our guide. Identifying the product allows you to get model-specific support such as drivers, manuals, and specifications.
Updated: October 27, 2025
ID: 000124353
USB Type-C USB 3.0-based docking stations and adapters equipped with an Ethernet port may only support Wake-on-LAN (WOL) from the sleep state. The system cannot be powered on from power off state using WOL.
Updated: October 24, 2025
ID: 000144618
Check your warranty status, renewing your warranty, transferring ownership, international warranty support, expired warranty support or register your Dell product.
Updated: October 22, 2025
ID: 000132024
Learn what to do when monitors connected to Dell docking stations experience blanking when using an HDMI, USB Type-C, or DisplayPort output.
Updated: October 17, 2025
ID: 000214256
This article provides information about the reduction of the connectable audio device options in the MyDell Application's user interface when a 3.5mm aux cable is inserted into the dock.
Updated: October 01, 2025
ID: 000207711
The following article provides information about dealing with a failure message for the dock fan received on WD19 and WD22 docks.
Updated: September 23, 2025
ID: 000130177
A Dell Pro 14 Plus PB14255 connected to a dock may not show the correct monitor device name in SupportAssist for Home PCs when using DisplayPort.
Updated: September 15, 2025
ID: 000303943
Dell Client Platform Firmware Update Utility remediation is available for an Improper Link Resolution Vulnerability that could be exploited by malicious users to compromise the affected system.
Updated: September 08, 2025
ID: 000227591
The following article provides information about the proper way to insert and remove the USB Type-C connector on Dell laptops and devices. (For example: Docking Stations and Monitors.)
Updated: August 28, 2025
ID: 000198334
Dell Dock Firmware Update Utilities has been updated to address an arbitrary file overwrite vulnerability.
Updated: August 18, 2025
ID: 000130238
This article provides information about how to return service parts to Dell in the United States Region only.
Updated: July 31, 2025
ID: 000178919
Learn how to report a lost or stolen Dell laptop or desktop, including necessary details. Follow our guide for timely action and how to contact Dell Support.
Updated: July 31, 2025
ID: 000129627
This article explains the procedure to open a Service Request (SR) using the Dell support page.
Get help fast for your Dell device. No more waiting on hold. No more tech headaches.
Dell makes it simple to fix problems, schedule repairs, or get support—right from your device or our support website.
Updated: July 31, 2025
ID: 000132371
Learn how to roll back a device driver to a previous version on Dell computers running Windows. Restore stability by following these simple steps to resolve driver conflicts or issues after an update.
Updated: July 30, 2025
ID: 000148845
Learn about external monitors displaying a black screen after changing the refresh rate on a Latitude or Precision laptop, and the monitor is connected to a dock using the USB Type-C Multi-Function DisplayPort (MFDP).
Updated: July 29, 2025
ID: 000210214
This article provides information about support notifications for driver updates. Learn how to create and manage notifications for your Dell products.
Updated: July 14, 2025
ID: 000139419
The following article provides information about the best docking station that you should use with your Dell laptop.
Updated: June 30, 2025
ID: 000125885
How to get a USB-C or Thunderbolt docking station to work with a computer using Group Policy.
Updated: June 30, 2025
ID: 000146415
This article provides recommendations to resolve an issue with your Dell computer restarting, shutting down, locking up or not responding, and similar issues with Windows.
Updated: June 19, 2025
ID: 000132224
This article provides information about how to download and install or update Dell drivers for your Dell desktop, laptop, all-in-one, workstation, printer, monitor, tablets, and so on.
Updated: June 19, 2025
ID: 000183911
Learn how to setup, use, and troubleshoot Dell Docking Station WD19 and WD19S. Find information about drivers, setting up multiple monitors and troubleshooting steps to resolve common issues.
Updated: June 11, 2025
ID: 000131784
The following article provides information about the Industry Standard Compatibility with Dell Commercial Docks.
Updated: June 09, 2025
ID: 000181877
Learn what to do if a Dell computer with an Intel 11th generation processor fails to output HDR to HDR-supported monitors connected through a dock.
Updated: May 27, 2025
ID: 000201389
Learn about the failure occurs with the Realtek USB GBE Ethernet Controller Driver when setting a Virtual Local Area Network (VLAN) tag for the network.
Updated: May 26, 2025
ID: 000263770
How to Use the Dell Support Site to Identify and Install the Drivers for Your Dell Personal Computer
This article provides information about how to download Dell drivers from the Dell.com/support website for your Dell computer.
Updated: May 23, 2025
ID: 000132380
The following article provides information about a flicker seen on external monitors connected through the WD19 or WD19S dock. The flicker is seen when the laptop changes power state.
Updated: May 21, 2025
ID: 000315992
This article guides you through the installation and basic troubleshooting process for Dell WD19 Series USB-C docking stations.
Updated: May 21, 2025
ID: 000193792
Information about audio or video cutting out when using conferencing applications or playing video with certain Dell docks and a third-party headset.
Updated: May 19, 2025
ID: 000240763
How to connect and set up a Dell docking station with your laptop. Find setup instructions, compatible docking interfaces like USB-C and Thunderbolt 3, and troubleshooting tips to ensure reliable connectivity.
Updated: May 16, 2025
ID: 000126484
Resolve LAN connection issues in Ubuntu 22.04 after rebooting while connected to Dell Dock WD19 or WD19S. Guide to update Realtek USB LAN drivers and restore your network connection.
Updated: May 13, 2025
ID: 000223724
Information about dual daisy chained monitors not showing video when connected to certain Dell docking station's Multi-Function DisplayPort (MFDP).
Updated: May 13, 2025
ID: 000309382
The following article provides information about why Wake-on-LAN does not work on computers using a USB adapter for their Ethernet connection.
Updated: May 12, 2025
ID: 000179586
This article provides links to those articles dealing with the docking and accessory options for the Latitude 12 Rugged Tablets.
Updated: May 08, 2025
ID: 000175354
This article provides information about loud static or buzzing noise coming from Dell docks, when connected to Latitudes, mobile workstations and XPS laptops.
Updated: May 05, 2025
ID: 000219595
This article provides information about an issue with external displays flickering. This is seen when connected through a DA200 adapter dongle connected to one of Dell's WD19/WD19S series of Type-C docking stations.
Updated: May 05, 2025
ID: 000135633
Information about display modes not switching when connected to a Dell WD19 series dock with dual QHD monitors.
Updated: April 24, 2025
ID: 000187274
Dell Dual Charge Dock HD22Q, Dell Dock WD19, and Dell Thunderbolt Dock - WD22TB4 cannot use LAN port and Dell Firmware Utility (DFU) cannot upgrade the dock. This occurs after disabling the Enabled External USB Port or enable Type-C dock LAN in the BIOS.
Updated: April 24, 2025
ID: 000289260
Information about network disconnections while using a USB GBE Ethernet adapter.
Updated: April 24, 2025
ID: 000222732
The following article provides information about why it does not detect every monitor when three or more HD monitors are connected. This happens on a WD19 dock connected to a Latitude 9420 with the Ubuntu Operating System.
Updated: April 22, 2025
ID: 000187276
Laptops remain on WiFi when plugged into Ethernet.
Updated: April 22, 2025
ID: 000199974
The following article supplies information about Cyberlink PowerDVD errors when playing HDCP movies on an external monitor through DisplayPort on a Dell docking station.
Updated: April 22, 2025
ID: 000199314
This article provides information about an "Undersized Power Adapter" alert with TB16, TB18DC, WD15, WD19, or WD19S docking stations.
Updated: April 22, 2025
ID: 000134196
The following article provides information about the correct way to troubleshoot a Dell AC adapter if the status light is off or flickering. Dell AC adapters come with a status Light Emitting Diode (LED) on the adapter or a ring of them around the connector to the device.
Updated: April 22, 2025
ID: 000140032
Learn how to fix no video problems on Dell Ultrasharp monitors when connected to Dell docking stations using DisplayPort and the MST option enabled.
Updated: April 19, 2025
ID: 000149577
This article provides information about the WD19 series dock firmware update failing on systems with Windows 10 19H1 or higher.
Updated: April 19, 2025
ID: 000184585
This article provides information about the Ethernet port disconnection seen with Dell WD series dock.
Updated: April 19, 2025
ID: 000132644
This article provides information about the XPS 13 computer not able to support 4K @ 60 Hz output through WD19 docking stations.
Updated: April 18, 2025
ID: 000182734
This article provides information about the recent firmware (FW) update v01.00.36 for WD19, WD22TB4, and HD22Q Series docks has been reported to cause issues with connected USB devices.
Updated: April 17, 2025
ID: 000224626
When a Precision 7000 series laptop is connected to a dock using a single USB Type-C cable, it does not charge correctly.
Updated: April 16, 2025
ID: 000219644
USB Audio issues and distortion on Dell WD19, WD22TB4, and HD22Q series docks after updating to dock firmware revision 01.00.36.
Updated: April 16, 2025
ID: 000224068
This article provides information about why the wireless network disconnects on a Dell Pro laptop when it is connected to a Dell dock.
Updated: April 15, 2025
ID: 000286996
This article provides information about how to correctly use Thunderbolt 3 and 4 peripherals connected to the Dell Docking Station WD19, WD19TB, or WD22TB4.
Updated: April 15, 2025
ID: 000217062
This article discusses not being able to update the firmware of a WD19TB dock when a thunderbolt monitor is connected.
Updated: April 10, 2025
ID: 000211189
This article serves as a guide to locate the dock diagnostics in SupportAssist to identify firmware, connectivity, and port functionality issues of the connected dock.
Updated: April 06, 2025
ID: 000203763
The following article provides information about why certain docking stations cannot be powered using a Type-C power adapter connected to the Type-C port of the dock.
Updated: April 03, 2025
ID: 000134396
The following article takes you through upgrading Ubuntu 20.04 to resolve an external monitor display issue on Dell Laptops using the WD19 or WD19S docking station.
Updated: April 03, 2025
ID: 000182775
Follow the steps below to use your mobile device to scan the Service Tag QR code or Barcode on your Dell device. The Service Tag is the best way to access specific information about your Dell device.
Updated: March 28, 2025
ID: 000130977
The following article provides information about Ubuntu support for Wake-on-LAN (WOL) through a wired connection on a dock.
Updated: March 24, 2025
ID: 000226965
The following article provides information about throttling the Central Processor Unit (CPU) when you connect a WD19 or WD19S series dock. This is happening to the CPUs on Latitude 5440 and 5450 laptops.
Updated: March 13, 2025
ID: 000287569
The following article is a guide on how to check the current firmware version on a Dell wired USB-C or Thunderbolt dock.
Updated: March 13, 2025
ID: 000129828
This article provides information about how to download and install drivers for Dell Docking Station WD19 and WD22 series docking stations. Most docking station issues are resolved by installing the latest drivers.
Updated: February 08, 2025
ID: 000128783
This article provides information about how to resolve a Power On Self-Test (POST) warning message during startup: Multiple docking stations are not simultaneously supported.
Updated: January 22, 2025
ID: 000128984
The following article provides information about the monitors refresh rate. It cannot be set to the maximum using WD19 Dock.
Updated: December 16, 2024
ID: 000202864
The following article provides information about why the High-Definition Multi-Media Interface (HDMI) port on your dock is not working. An error message is shown on-screen when connecting the MH3021P Speakerphone to the WD19 dock.
Updated: December 02, 2024
ID: 000184150
The following article provides information about how to use the diagnostic indicators that are built into Dell Wired Docking Stations from the WD series.
Updated: November 12, 2024
ID: 000202072
The following article provides information about the best practices that are required when updating the firmware on a Dell Type-C Wired Docking station.
Updated: November 12, 2024
ID: 000137390
The following article is a guide to the installation of the various methods provided to carry the Dell Rugged Tablets.
Updated: November 08, 2024
ID: 000137470
This article covers Dell DisplayPort Cables 20th pin not being wired.
Updated: October 07, 2024
ID: 000132935
The following article provides information about how to obtain the service tag from a Dell USB Type-C docking station using the Microsoft System Center Configuration Manager (SCCM) application.
Updated: July 27, 2024
ID: 000179584
Dell Dock Firmware and Dell Client Platform remediation is available for an Improper Link Resolution vulnerability during installation that could be exploited by malicious users to compromise the affected system.
Updated: April 17, 2024
ID: 000217981
Dell Dock Firmware remediation is available for Intel Thunderbolt Driver vulnerability that may be exploited by malicious users to compromise the affected systems.
Updated: February 27, 2024
ID: 000219970
The following article provides information about a Latitude 7430 laptop that intermittently fails and restarts. (Logs show a WIN32K_POWER_WATCHDOG_TIMEOUT bug check error has occurred.) This is reported after waking from sleep with dual external U2415 monitors attached through a dock.
Updated: July 05, 2023
ID: 000215247