PowerVault ME5212

SupportAssist, when enabled, checks once every 7 days for the latest controller and disk drive firmware updates available for your array. When a disk or controller firmware update is detected, the ME4 records this as a warning level entry in the event log.

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On Dell ME5 (ME50XX) and ME52 (ME52XX) platforms, creating more than ten schedules using Graphical User Interface (UI) fails; the 11th schedule creation returns an error. Affected firmware Versions ME5.1.2.1.5 (ME50XX) and ME5.2.0.0.2 (ME52XX)

On ME4 arrays customer might experience SNMP V2/V3 Services stops responding after 24 Hrs post upgrading the controller firmware to GT280R010-01 firmware when the array is monitored using third party Management Software.

Dell technical support engineers may ask you to send or collect a support log bundle to aid analyzing and resolving issues with your PowerVault ME5 series array. There are different methods to do this outlined in the article.

This article covers the steps to recover access to the PowerVault manager or CLI when the managed level user password has been lost. This procedure requires physical access to the array by the administrator using a serial cable provided with the array.

Restarting controller processors can be required by a configuration change or to resolve an operational problem. Shutting down controller processors is recommended before either removing a controller module from its enclosure or powering off its enclosure for maintenance or a move.

Administrators may be unable to complete the firmware upgrade from ME5.1.0.1.0 to later versions. Activation does not happen when partner firmware upgrade is enabled. As a temporary measure, disable partner firmware update, upload and activate the update on one or both controllers before reenabling the partner firmware upgrade.

Dell AIOps (formerly CloudIQ) is a cloud-based application that provides simple, proactive monitoring and troubleshooting of your Dell IT infrastructure including integration with VMware. It leverages machine learning to proactively monitor and measure the overall health of servers, storage, and switches through intelligent, comprehensive, and predictive analytics. Dell AIOps is available at no additional charge for Dell products covered with a valid ProSupport (or higher) contract.

Most administrators do not open PowerVault Manager every day to check the system status. If a fault develops, the problem may not become obvious for a long time due to the levels of redundancy provided by the array. It is highly recommended that Dell ME array administrators configure at least one notification path so they can quickly respond to any critical events that may arise on the system.

PowerVault ME4 systems that are monitored by Dell CloudIQ may stop receiving updates. This article outlines how to resolve issues on PowerVault ME4 series arrays that may prevent telemetry updates being received.

If a disk does not belong to an active disk group, if it should fail, an alert is not triggered.

On PowerVault ME52xx series PowerVault Manager displays the ESE Version. Embedded Service Enabler (ESE) is the Dell API used by SupportAssist to send telemetry either direct to a Dell endpoint (esrs3-core.emc.com) or locally installed Secure Connect Gateway appliance endpoint.

Applications like video streaming applications (for example, recording) that generate sequential write I/O benefit from using aligned disk groups to improve I/O performance. Other use cases the disk group configuration meets users storage requirements and provides adequate performance to serve their application and expected end-user I/O responses.

Dell PowerVault ME5 remediation is available for a Client Desync Attack vulnerability that may be exploited by malicious users to compromise the affected system.

The Dell Enterprise Knowledge Base provides technical solutions, error message information and troubleshooting guides for PowerVault products.

PowerVault ME5 controllers may randomly reboot while the controller supercapacitor is being charged. This symptom is caused by the charging circuit generating noise on the 12V line. Upgrade PowerVault ME50 series systems controller firmware to version ME5.1.2.1.5 or later, and ME52 series systems controller firmware to ME5.2.0.0.2 or later.

On a PowerVault ME5 series array, accessing the PowerVault Manager user interface through a browser may cause the user interface to stop responding at 0% loading after a prolonged period of inactivity.

This article outlines options when expanding a disk group or adding capacity to a pool on PowerVault ME storage.

PowerVault ME52xx series arrays enable a feature called Intelligent Drive Firmware Update (IDFU) by default. The Intelligent drive firmware upgrade feature enables administrators to apply online firmware updates to drives without the need for a maintenance window as was the case with previous generation PowerVault ME50xx and ME40xx controllers.

When a PowerVault ME5 storage array is connected using an HBA465e adapter on Windows Server 2022 or 2025, it is not possible to add shared cluster disks.

How to find the serial number, product ID, or Product Serial Number Tag (PSNT) that is required to open a service request or support case for Dell Storage and Data Protection hardware products.

Scheduled tasks such as snapshot, replication, disk group scrubs, or SupportAssist telemetry uploads may stop working after daylight savings time changes.

The integrated SupportAssist feature can be configured to Connect Directly or Connect using Gateway Server to send telemetry data from the PowerVault ME5. PowerVault ME5 can only connect to Secure Connect Gateway (SCG) Virtual Edition.

This article outlines how to enable SupportAssist on PowerVault ME5 & ME52 series arrays using a direct connection to Dell endpoints.

Alerts received are about CPU and sideplane but ME4 events log only indicate sideplane ambient temp as high. Apparently the alert about CPU temp high was a false positive alert. Resolve any environmental cooling issues and update to firmware GT280R010-01 or later.

Dust or chemical contamination at the endface of a fiber optic LC connector or transceiver module impedes signaling. Dell engineering teams have verified cases in which a fully functional port appears to be a bad port because dirty optical connectors manifest as a port failing loop testing with acceptable power measurement levels. Cable connectors should be cleaned and when stored must be protected from dust particle or chemical contamination.

This article outlines how to discover PowerVault ME4012, ME4024, and ME4084 array devices using Dell Secure Connect Gateway Virtual Edition (SCG-VE) appliance.

Disk drives replaced under warranty may not be recognized when the disk drive in carrier (DDIC) interposer board does not line up with the drive slot connector in the ME4084/ME484 drawer or alternatively in some instances where the drive carrier latch is not secured properly causing the carrier to open when the drawer is closed. Follow the video guidance below to correctly remove, assemble, and insert the drive carrier.

This article covers the steps to obtain a replacement lock key for PowerVault and PowerEdge devices with a locking cover.