Database App Agent

This document highlights minimum, recommended, and latest code versions for Dell Technologies Enterprise and Data Center Infrastructure products. Dell carefully evaluates and monitors code deployment data to ensure that product releases meet our stringent expectations to provide our customers with reliable products and solutions.

This document highlights minimum, recommended, and latest code versions for Dell Technologies Enterprise and Data Center Infrastructure products. Dell carefully evaluates and monitors code deployment data to ensure that product releases meet our stringent expectations to provide our customers with reliable products and solutions.

This article provides guidance for troubleshooting common BoostFS issues, including connectivity, mount failures, lockbox problems, performance concerns, and compatibility validation. It also outlines recommended checks, log collection locations, and information to gather when investigating BoostFS-related issues.

A user was unable to write to a BoostFS-mounted storage unit after directory ownership was changed from a user-owned group to a shared operations group. Investigation confirmed the behavior is expected because BoostFS authorization checks rely on the user's primary group, unlike some NFS configurations where mount-point permissions may allow broader write access.

This guide explains what Dial Home is on Data Domain systems, what data it sends to Dell, and how each connection method and report type works. Expectations are set for how these automated reports speed issue detection, simplify support, and improve system‑health visibility.

Data Domain claims to need a replication license for a local copy operation which has never historically required one.

Token-based authentication in DD Boost OST Plug-in 8.4 provides a more reliable authentication method and helps avoid intermittent credential decryption issues seen with earlier authentication handling in some NetBackup 10.x environments. It also improves credential security by eliminating dependence on encrypted password decryption workflows.

Clear entries by removing PostgreSQL DB and reinstalling Avamar REST API rpm package.Troubleshoot backup failure by checking software version and client properties on NMC1.

This article outlines how to fix the issue and reenable the file system when the Data Domain File System (DDFS) panics with the following PANIC string: PANIC: ddr/dm/dmbt_iface.c: dmbt_update_entry_nolock

A BoostFS lockbox may become corrupted after Windows patch installation and a subsequent system reboot, causing BoostFS mount and lockbox query operations to fail. Recreating the lockbox temporarily restores functionality, but the issue can reoccur unless Windows patching and reboot activities are completed before BoostFS installation.

A NetBackup LSU (Logical Storage Unit) or Disk Volume configured through the Data Domain OST plugin may be marked offline when a single DDBoost storage unit has more than five associations configured in the same replication direction. This limitation can cause backup, replication, and disk polling operations to fail, resulting in the associated Disk Volume and Disk Pool being reported as down.

Auto Image Replication (AIR) imports were intermittently missing because multiple NetBackup domains were configured to access the same Data Domain storage units using shared DDBoost credentials. This created an event-stealing race condition where unintended media servers consumed AIR event files, resulting in inconsistent imports and failed restores during disaster recovery testing.

A Data Domain system generated excessive Priority Flow Control (PFC) packets during Avamar swing node replication activities, causing connected Cisco Nexus switches to automatically disable network interfaces. The issue was traced to Intel NIC firmware-level LLDP behavior affecting DCBx communications and was resolved by upgrading to DDOS 8.4 or later.

When a DDOS upgrade is performed on version 8.7 or earlier, the RPM signature check may fail with the error message: "RPM ".rpm file" signature is invalid."

NetWorker: Clone fails with Err: 5009-nfs filecopy stop failed (nfs: I/O error) after Data Domain upgrade to DDOS 8.7 or 8.8

This article explains the process for using a new encryption key.

After upgrading to DDOS 8.6, a Data Domain appliance may be unable to configure or reconfigure a network interface. Affected interfaces may display the FEC value as N/A, and configuration attempts may fail with the error "Failed to set link parameters".

The /ddvar (also known as /ddr/var) filesystem is the primary location that DDOS uses to store logs. This knowledge base article describes the common causes and steps to take to help alleviate or free up space inside /ddvar

This article provides information regarding the error "DD Retention Lock Compliance Mode is enabled on this system. License modification requires Security Officer credentials and can be performed only using the Command-Line Interface."

Data Domain currently supports SMB dialects up to SMB 2.1 and does not support SMB3. Clients configured to require SMB3, including Windows Server 2025 systems with an SMB3-only configuration, will be unable to connect to Data Domain CIFS shares because SMB negotiation cannot be completed.

“error: invalid PBKDF2 password.”

When trying to import certificate on a DD, it failes due to unsupported algorithm used to generate the cert.

After upgrading to DDOS 8.5 or later, SupportAssist configuration may fail with the error "Unable to load JSON parser".

Dell PowerProtect Data Domain remediation is available for multiple security vulnerabilities that could be exploited by malicious users to compromise the affected system.

The NVRAM and its Battery Backup Unit (BBU) are critical components of the Data Domain Data Invulnerability Architecture. The Data Domain Operating System (DDOS) monitors these components. If a hardware fault occurs, DDOS generates an alert that must be addressed immediately to maintain system integrity.

This article describes how to investigate Data Domain filesystem startup failures caused by an inability to recover data from NVRAM. When the filesystem cannot replay NVRAM contents during startup, Data Domain posts alert EVT-FILESYS-00016 or MSG-NV-00002.

When using BoostFS, file access time (atime) updates may fail when the Linux client issues a touch -a command. This behavior is related to the client-side FUSE libraries, where some versions do not pass the atime modification request, requiring touch -am as a workaround to update both atime and mtime.

Data Domain systems can experience sustained high CPU utilization despite low backup, replication, or application workload when large volumes of BoostFS READDIR/OSTREADDIRPLUS requests are generated. Historical investigations have shown that automated indexing, scanning, monitoring, and file system traversal processes operating against BoostFS mount points can significantly increase DDFS and system CPU utilization, resulting in elevated load averages and degraded performance.

DDOS precheck fails because of an old certificate in the trust chain.

Summary: This document details the steps to register/add a Data Domain System to Secure Connect Gateway while using connectemc.