NetWorker

This document highlights minimum, recommended, and latest code versions for Dell Technologies Enterprise and Data Center Infrastructure products. Dell carefully evaluates and monitors code deployment data to ensure that product releases meet our stringent expectations to provide our customers with reliable products and solutions.

This document highlights minimum, recommended, and latest code versions for Dell Technologies Enterprise and Data Center Infrastructure products. Dell carefully evaluates and monitors code deployment data to ensure that product releases meet our stringent expectations to provide our customers with reliable products and solutions.

NetWorker Virtual Edition (NVE) upgrade fails at ~48% (Step 30 of 60) during public key import. The workflow log reports that it fails to import the public key

This article is intended to assist Support and NetWorker Administrators when troubleshooting HP OpenVMS file system backup-related issues.

The NetWorker server is used to protect NAS assets using NDMP backups. NDMP recoveries fail with an authorization error even though backups of the same client succeed. The failure occurs because one or more NetWorker client instances have incorrect NDMP credentials. Recovery operations may reference credentials from any client instance, not just the active backup instance.

NetWorker supports Token Based Backup (TBB) for NDMP and NAS clients. TBB enables incremental backups beyond the traditional nine-level limit. This article explains how TBB works, how to enable it, and best practices for configuring TBB with NetWorker NDMP clients.

Corruption in the NetWorker media database may cause bootstrap backup failures.

This article provides resolution steps for NetWorker Virtual Edition (NVE) upgrade failures caused when an air-gapped system cannot verify component package signatures due to a missing GPG public key.

Error fetching vCenter information for ESXi vCenter hostname: Reason Dispatcher Request timed out NetWorker

The NetWorker Web User Interface (NWUI) is used to manage the NetWorker Datazone. The NWUI Dashboard tab shows "Failed to fetch latest counts for Dashboard" and does not display Policies, Workflows, or Actions. The monitoring service cannot authenticate to the NWUI database because the monitoringdbpasswordalias alias is missing from the NWUI keystore.

The NetWorker VMware Protection (NVP) vProxy appliance is used to protect the vSphere environment. A "Revert a Virtual Machine" recovery fails when a VM disk resides on a different datastore. The recovery cannot find the expected folder on the alternate datastore. This is by-design behavior for the Revert VM recovery method.

The NetWorker Web User Interface (NWUI) for NetWorker 19.12 and prior, fails to load tape libraries.

NetWorker Virtual Edition (NVE) upgrade is failing at step 58 of 60.

NetWorker Data Management Protocol (NDMP) backup sessions connect to one PowerScale node instead of distributing load across multiple nodes due to DNS caching and storage node configuration.

NetWorker: Clone fails with Err: 5009-nfs filecopy stop failed (nfs: I/O error) after Data Domain upgrade to DDOS 8.7 or 8.8

The NetWorker VMware Protection (NVP) vProxy appliance is used to protect the vSphere environment. After upgrading the NetWorker server, vProxy VM backups fail. The vProxy cannot open a target directory on the Data Domain. The failure occurs because the NetWorker storage node runs an older version than the NetWorker server.

A NetWorker licensing error appears in the NetWorker Management Console. Illegal date format "Jun. 3, 2026, 2:49:41 p.m." for Authentication config date.

The PowerProtect Data Manager (PPDM) appliance is used to protect Windows file system assets. A File Level Restore (FLR) of a large file system fails with "Unable to mount the save set." The iSCSI service times out before the backup image can be fully mounted. The timeout occurs because the default SCSI timeout values are too short for large file systems.

NetWorker VMware Protection (NVP) vProxy backups fail because the vProxy cannot lock the virtual machine at the start of the backup workflow. A previous backup operation left VM lock attributes in place after encountering a problem during execution. The stale lock prevents new backup operations from starting on the affected VM.

NetWorker VMware Protection (NVP) vProxy backups fail with a "-500: Panic occurred: runtime error" when the /data01 partition on the vProxy appliance reaches 100% capacity. The /data01 partition stores backup session logs with a default retention of one month. When the partition is full, the vProxy cannot write session logs and the backup process panics.

NetWorker VMware Protection (NVP) vProxy backups fail with "The VM backup request is not valid" after repeated retry attempts. The NetWorker server reports that the Data Domain (DD) has reached its maximum read stream count. The DD read stream exhaustion prevents new backup sessions from being established on the NetWorker storage node.

The NetWorker Virtual Edition (NVE) installation fails at 50% when configuring the NetWorker Authentication Service. The Authc Admin Password contains an equal sign, which is not a valid special character for the NVE password complexity check. The installation cannot proceed and the NVE must be redeployed with a compliant password.

NetWorker VMware Protection (NVP) vProxy backup actions complete successfully. However, the clone action fails with "no available devices to clone." The disk volumes in the target clone pool are not set to "Appendable" mode. Without this mode, the clone action cannot write to the volumes.

A restore failed with error 11015, invalid VMDK filename; logs show cancelled browse tasks and failures, caused by a version mismatch between the Avamar proxy (19.7) and server.

Dell Avamar, Dell Networker Virtual Edition (NVE) and Dell PowerProtect DP Series Appliance / Dell Integrated Data Protection Appliance (IDPA) remediation is available for multiple vulnerabilities that could be exploited by malicious users to compromise the affected system.

This is a general overview of monitoring NetWorker Logs from Grafana

Welcome to the Avamar Data Migration enabler (ADMe) landing page.

This article details the steps required to access the NetWorker Management Console (NMC) after upgrading to 19.13 or later.

This KB provides an alternative method for performing a VMware File Level Restore (FLR) which does not require an available vProxy appliance. This method can be used if the standard NetWorker VMware Protection (NVP) FLR process is failing, unsupported Virtual Machine's (VM) configuration, or Operating System. The steps outlined in this KB must be performed with the involvement of the NetWorker Backup Administrator, VM's System Administrator, and VMware Administrator.

This article provides a general overview of how VMware Virtual Machine (VM) backup levels and sizes that are reported in NetWorker when using the NetWorker VMware Protection (NVP) solution.