Frequently asked Questions

Are you missing a license or have a technical question?
• If you need assistance with a missing product or license, email Dell Customer Support.
• If you have a technical question, defective license or had a motherboard replaced, email Dell Technical Support.
• If you are an existing Wyse customer, click here to find your older products.

The Dell Digital Locker is your single destination to manage your purchased software products. Within your account you can obtain your licenses, manage your subscriptions and access any available downloads.
Use the navigation menu on the left side of the screen to manage your account. Your products can be found under the Products or Order history tabs. Subscription products are located under the Billing accounts tab. If your recently purchased a new product with a registration code, you submit the code for validation under the Product registration tab.

[PDF] Find Your Product

On the left navigation menu, select Products.
Open your product by clicking on the product name.
Open available downloads tab to view software that is available for download for your product.
Select to download directly or View Details, then start downloading


[PDF] Download Software
A Primary ID is an identifier for your software license that Dell uses as a unique key to track and manage your license and warranty. On the Warranty tab, you can view entitlement details by the Primary ID. If you have a question or concern about your Primary ID or warranty entitlement, contact your Dell representative.

Sign in to the Dell Digital Locker as a user, administrator, or super admin.
To obtain a single key, select Products from the left navigation.
Select the product you want to view, and click the product name to go to the Product management page.
Select Get Key and follow the instructions to obtain your license key.
To obtain multiple keys, select Order history for text-based keys or Tools / License Activation from the left navigation for XML key files.
Under Order history you can obtain all the text-based keys for an order.
For XML key files, you can obtain existing license keys under Tools / License Activation / Activated licenses. If you need to generate multiple license keys for new purchases, follow the instructions under Tools / License Activation / Unactivated licenses.


[PDF] Get Software License Key
To update your name or email address click here.
To update your NAME use edit your Addresses.
To update your EMAIL use edit your Email & password settings.
A registration code is sent in the Order Confirmation email for some products. To obtain your license key and gain access to the product in your account, you will need to enter the registration code on the Product registration tab. Please complete all steps in the registration process.

[PDF] Register Your Product
The product is immediately disabled, and its status in the Dell Digital Locker will appear as “returned.” It will be removed completely from your Products page within six months.

To manage subscriptions which are automatically billed, click on Billing account from left navigation.
Your subscription can be managed in one of two ways depending on the subscription type.

1.) For simple Auto-renewal subscriptions
Click on the subscription name to see the details of that subscription.
From the Subscription page you can manage your subscription, view your billing history, view and change your payment information, view and change billing and shipping addresses and manage Auto-renewal and email notification options.

2.) For Seat, Usage or Services based subscriptions
Click on the subscription name to see the details of that subscription.
From the Bill Plan details page you can change your payment method and view or edit your email and physical address. If the Bill Plan has a large number of items, you may download the plan and review the details, then search for the PrimaryID to view and perform edits. For Seat Based subscriptions, you will also be provided with a link to the web portal used to manage your product and request seat changes.

A product group is a custom list of products that a user group can be assigned to. For example, an administrator might create a product group called Financial Software that contains Quicken and other data-analysis software. The administrator then assigns a user group (that is assigned the software or license) to the product group. That way the members of the user group can download the software and/or key on their own, based on their role.
  1. Sign in to the Dell Digital Locker as a super admin.
  2. On the left navigation menu, select the Users and groups tab.
  3. On the Product groups tab, click the New Product Group button.
  4. On the Add Product Group page, name the product group something that will be easy to identify for the members of the user group.
  5. Assign the product group to an existing user group in the list by selecting the check box next to the user group name. (Note: A product group must be assigned to at least one user group. If you wish to create a unique user group that is not listed, please see “How do I create a user group”.)
  6. Click the Continue button and search for products. (Note: If a product does not appear in the list, contact your Dell representative or you can fill out a Missing License form here. Be sure to include the email address of the person who needs to be assigned and the Order Number from your purchase).
  7. Select the check box next to the software products that you would like to add to the product group and click Continue. (Note: A product group must have at least one product.)
  8. Review the user groups and products you have selected to verify that everything is correct, and then click Create Group.

[PDF] Manage Your Product Groups
  1. Sign in to the Dell Digital Locker as an administrator or super admin.
  2. On the left navigation menu, select the Users and groups tab.
  3. On the Users tab, click the New User button.
  4. On the pop-up window, enter the user’s name and email address, and then select Save User.
  5. You can then close the pop-up window or add another user.
  6. To see your newly added users, select the Unassigned Users radio button.


[PDF] Manage Your Users

A user group is a custom list of users that can be assigned to a product group. For example, an administrator might create a user group called Financial Planners and assign that user group to a product group called Financial Software that contains licenses for Quicken and other data-analysis software. That way the members of the Financial Planners user group can access and install the software they need on their own.
  1. Sign in to the Dell Digital Locker as a super admin.
  2. On the left navigation menu, select the Users and groups tab.
  3. On the User and Groups tab, select the User groups tab.
  4. Select the New User Group button.
  5. Enter a name for user group that is easy for group members to recognize.
  6. Assign yourself a role in the group that you are creating and click Continue.
  7. Add additional users by selecting the Existing users or New users tab and following the on-screen instructions. When you are finished adding users, click Continue.
  8. Assign the user group to an existing product group in the list by selecting the check box next to the product group name and then click Continue.
  9. Review the user groups and products you have selected to verify that everything is correct, and then click Create Group.

[PDF] Manage Your User Groups
The Dell Digital Locker has four pre-defined user roles: viewer, user, administrator, and super admin. The administrator or super admin assigns a role to each new user and that role determines what capabilities or tasks the user can perform. Roles are assigned at the group level, so you may have different roles for the groups that you belong to.

  • Viewer: Viewers have read-only access and can run reports on products in a product group and users in a user group, receive email notifications when products are added or removed from a product group, and view users and user roles in a user group.
  • User: Users have the same capabilities as viewers and they can also download software updates and license keys for groups to which they belong and receive email notifications when new downloads are available for a product in a product group.
  • Administrator: Administrators have the same capabilities as users and can also add and remove users and viewers, assign user roles, add and remove products, edit user groups and product groups, and view entitlements.
  • Super Admin: Super admins have the same capabilities as administrators and can also create and delete user groups and product groups and assign and remove administrators and super administrators from user groups.


[PDF] Role Details
To view user-group members and roles (including administrators and super admins):

  1. On the left navigation menu, select the Users and groups tab.
  2. On the User and Groups page, select the check box next to the user group for which you want to view members, and then click Edit. (Note: All members can view the member information, but only administrators or super admins can edit user roles.)
Tools tab is available if your account contains products that use license key files. Within this section there are two features.
    License Activation allows you to obtain multiple license XML files within a single request.
    • Activated tab allows you to download multiple bound license key files at one time.
    • Unactivated tab allows you to generate license keys files for multiple unbound products at one time.
    Download Files page that shows requests that are being processed and completed requests that are ready for download.

[PDF] Download All Key Files

Open Tools / License Activation / Unactivated licenses
Select Download products to bind
Go to “Unactivated” tab, and then select your product name and matching qty from the Products . Note if you have multiple products, use the scrollbar. There are also instructions on this screen that walk you through these steps.
Submit and save the CSV file.
You will need to update the CSV file with your appropriate information. Some files will require Service Tag to be populated, others will require another form of a Primary ID and (if needed) Secondary ID in or to generate a license key file. Do not remove or add anything to the file other than the binding requirements necessary. You will now the missing requirements as there will be a header column, but no data in column.
Click ‘Upload Binding Assignments’ and locate the CSV file that you saved in previous step (after binding requirements are made). Note: You can upload an incomplete CSV file. That is, if you only have 50 out of 100 tags ready, you can enter 50 in the file, upload, continue below steps and those 50 will get bound and loaded in Activated tab.
Verify the information uploaded is correct. Select Browse, insert the file, click Upload, then Validate File.
When the binding request is completed it will be available under the “Download Files” page. Requests are available for 120 hours along with an Undo option. The Undo option allows you to unbind all those products that you originally requested to bind should you find an issue with the completed job.


[PDF] Generate Multiple Key Files