Knowledge Base

Resolve Hardware Issues Using ePSA or PSA Diagnostics and Guide to Error Codes



This article provides information on how to start and run the Enhanced Pre-boot System Assessment (ePSA) Diagnostics, and the definitions of any test results. In other words it takes you through your PCs built-in self diagnostics and what the error codes mean.


Table of Contents:

  1. What are the PSA diagnostics?
  2. Using the PSA Diagnostics

1. What are the PSA diagnostics?

Dell has built a suite of self diagnostics into their mobile and desktop PCs. These are the Dell Enhanced Pre-Boot System Diagnostics (ePSA). If you can't boot, POST or startup your PC then these self diagnostics will be the first thing you should try to run. Whether they run and if they give any error codes, goes a long way to troubleshooting your issue.

  • If they don't run at all, then there is something wrong with your hardware at a basic level.
  • If they give an error code, then it narrows down where the fault may lie for further hardware troubleshooting.
  • If they pass, then all of your hardware has passed the tests and you need to troubleshoot your software next.

The PSA diagnostics have a text-based interface while the ePSA (previously PSA+) diagnostics may have either a text based interface or a Graphical User Interface (GUI) - (Lists of text versus pictures/graphs and text onscreen going through each of the tests.)

The tests are very comprehensive. The ePSA suite of tests has all the tests included in the older PSA suite, as well as added support for:

  • MpMemory algorithms included.
  • Machine Check exception on.
  • System board diagnostics consolidated into one heading.
Note: Notebooks may have either PSA or ePSA diagnostics, depending on their age. While Desktops will have the desktop version of the ePSA diagnostics.

You can then use the results to determine if any hardware failure has occurred or pinpoint any failure points.

Note: The diagnostics on notebook systems are not meant to be run when the system is docked or the internal LCD is in a closed position. Doing this may result in a false error being reported. Typically it would be a 2000:0326 or a 2000:0321 error.

The 2000-0326 and 2000-0415 errors can also be reported in error with certain LCD cables installed. If you see this error, but the internal LCD is working fine with no issues, then update your BIOS through to the latest revision for your system and re-run the diagnostics. (If this error was correct there should be no internal LCD display visible.)

If you run the diagnostics with the system on a USB dock, you may experience the diagnostics coming to an abrupt end during the video tests. Re-run the tests with the dock removed.

Based on what happens, the information below will assist you in troubleshooting the fault and working toward a resolution to your system problems.

Note: When you call in or report a error code online you may be asked for the validation or status code, in addition to the actual error code. These codes are on the same line as the error code and which one you see depends on the diagnostics that are being run. These codes are needed by Dell in order to confirm you have a genuine error, so that we can rely on the error code to resolve your issue.

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2. Using the PSA Diagnostics

Video on how to use Dell Diagnostics (English Only)

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Can you run the DST, PSA and ePSA diagnostics on already encrypted Full Drive Encryption (FDE) drives?

Yes, and it can be helpful in diagnosing your issue.

DST, PSA and ePSA diagnostics work on encrypted hard drives (FDE)

It has been confirmed by Dell Engineering that the DST/PSA/ePSA hard drive diagnostics can be performed on encrypted hard drives, without the need for a password. In addition, these diagnostics can be performed on Bitlocker only encrypted drives as well.

While it is true that the data is inaccessible, the diagnostic uses places on the hard drive to test and store results that are accessible.

You can access the Diagnostics on most Dell Systems by pressing the F12 key on startup as the Dell splash screen appears.

Note: If you receive errors while running the DST, PSA or ePSA diagnostic tests, please visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed..

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Desktop systems:

  1. Tap the F12 key at the Dell splash screen on start-up.

  2. Choose Diagnostics from the menu.

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Notebook systems:

  1. You can hold in the Fn key and the power button to boot into the diagnostics.

  2. Alternatively you can press the mute button while powering on one of our E-series notebooks to boot to the diagnostics as well.

  3. Or you can tap the F12 key at the Dell splash screen on start-up.

  4. and choose Diagnostics from the menu.

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Tablet systems:

Note: The following steps can be used to run the ePSA diagnostic utility in DOS mode without using an external keyboard.

The pen can function at either the default calibration or at a custom set calibration. Its recommended that you use the pen online while it is calibrated to your custom settings. Calibration optimizes pen performance for each user.

  1. Power on the system.
  2. In order to get to the Boot Menu, immediately press the Volume Up button before the Dell Logo Splash screen is displayed.
  3. You can either touch Diagnostics onscreen, or press the Volume Up button to move the pointer to Diagnostics, then press the Volume Down button to enter.
  4. The ePSA utility will start to run.

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Server Enterprise systems:

For 11G and newer systems:

  1. Tap the F10 key to enter the lifecycle controller.

  2. Alternatively tap the F11 to enter the boot manager.

  3. Choose Diagnostics from the Menu.

For 10G and older systems:

  1. You will need to tap the F10 key to launch the Utility Mode (diags) option.

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Alternatively you can run the PSA diagnostics from the Dell Support Site.

Note: These online diagnostics will only be of use if you can boot the faulty PC into the Windows operating system and connect to the internet.
  1. Go to the the Dell Support Site.

  2. Enter your Service Tag or Express Service Code Number.

  3. Navigate to the Diagnostics category.

  4. Run the Quick test. This may take 10-15 minutes depending on the hardware in your system.
Note: Some older systems do not have an F12 key, to access the boot options you have to press the 0 (zero) key at the Dell logo screen.

For further information on running the online diagnostics, please refer to the article How to use the Dell Online Diagnostic Tool to troubleshoot your Dell PC for more information.

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Already have an error code from running the ePSA diagnostics?

If you have already run the ePSA diagnostics, noted down the error and validation code, then you can log a service call using the following link, Enhanced Preboot System Assessment. You will need to enter the Error and Validation code as seen on the screen, you will also need to enter the Service tag of the faulty computer, just follow the prompts to complete the process.

Notes:
  • You may need to use another working computer to submit the service call.
  • If you require further assistance, please contact Technical Support.

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What do the code results mean?

Notes:
  • One of the most common tasks requested when troubleshooting a system is to update the system Basic Input/Output System (BIOS) also called the system setup.
    It is strongly suggested that the BIOS be updated to the most current version available before running diagnostics. For more information refer to Dell Knowledge base article What is BIOS and How to Download and Install the latest BIOS?

  • Portable system batteries basic warranty expires 12 months from the date the system was invoiced from Dell. Unless the system has an extended battery warranty or the battery is a GREEN Labeled 3 year battery, battery failures outside the 1st year of use is not covered by the system warranty.

  • The last three digits in the code are called the beep code. These beeps occur when the system is unable to display a message. For example, 2000-0141 has a beep code of 141 which may be manifest by: 1 beep – pause - 4 beeps – pause - 1 beep. In this case, the beeps are trying to inform the operator that the hard drive has not been detected.

  • When you run the diagnostics and receive a error code, and you require further assistance, please visit our ePSA online tool.

Dell's Interactive Search Agent (English Only) can provide you with information regarding your specific error code, without having to search the table below.
You may need to provide information on what version of Diagnostics your computer has installed to get the correct results. To find out what version of diagnostics your computer has, look at the top of the screen. If it shows "Pre Boot System Assessment" select PSA or PSA+. If it shows "ePSA Pre Boot System Assessment", select ePSA.

Error Number (PSA and ePSA) Error Message What does this mean? Next Steps
PSA NA

ePSA 2000-0111
CPU - Exception occurred. An error occurred during the tests that may involve the main system board of the system. If diagnostics fail again after the BIOS is at the most current version, visit our ePSA online tool.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0112
CPU - Machine check exception detected. An error occurred during the tests that may involve the main system board of the system. If diagnostics fail again after the BIOS is at the most current version, visit our ePSA online tool.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0114
CPU - Cache integrity test discrepancy. An error occurred during the tests that may involve the main system board of the system. If diagnostics fail again after the BIOS is at the most current version, visit our ePSA online tool.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
  • Check Temperatures in system health and check to make sure no airflow is obstructed.
PSA NA

ePSA 2000-0115
CPU – Stress Thermal condition. Limit (d)C. Actual (d)C An error occurred during the tests that may involve the main system board of the system. If diagnostics fail again after the BIOS is at the most current version, visit our ePSA online tool.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
  • Check Temperatures in system health and check to make sure no airflow is obstructed.
PSA NA

ePSA 2000-0121
Memory - Memory errors were detected and repaired. An error occurred during the tests that may involve the main system board or memory of the system. However the system has self repaired.
  • Power down system and reseat memory.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA 1000-0122

ePSA 2000-0122
PSA Memory - Test initialization failure.

ePSA Memory - Memory errors were detected and excessive errors were detected.
An error occurred during the tests that may involve the main system board or memory of the system. If diagnostics fail again after the BIOS is at the most current version, visit our ePSA online tool.
  • Power down system and reseat memory.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA 1000-0123

ePSA 2000-0123 (Not used with UEFI BIOS)
Memory - Integrity test failed. An error occurred during the tests that may involve the main system board or memory of the system. If diagnostics fail again after the BIOS is at the most current version, contact Technical Support to resolve the problem.
  • Update to the latest BIOS.
  • Power down system and reseat memory.
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0124
System Log - <Timestamp>, <Log message> This is information in the System Log to show time and messages related to system events.
  • Clear the log.
  • Repeat the PSA diagnostics.
PSA NA

ePSA 2000-0125
Event Log. The IPMI System Event Log is full for various reasons or logging has stopped because too many ECC errors have occurred.
  • Clear the log.
  • Repeat the PSA diagnostics.
PSA NA

ePSA 2000-0126
Event Log. The event log(s) must be cleared before testing can continue.
  • Clear the log.
  • Repeat the PSA diagnostics.
PSA NA

ePSA 2000-0131
Battery - The battery is not installed. An error occurred during the tests that may involve the main system board or battery of the system. If diagnostics fail again after the BIOS is at the most current version, contact Technical Support to resolve the problem.
  • Power down system and reseat battery.
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0132
Battery - The battery is reaching the end of its usable life. An error occurred during the tests that may involve the main system board or battery of the system. If diagnostics fail again after the BIOS is at the most current version, contact Technical Support to resolve the problem.
  • Power down system and reseat battery.
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0133
Battery - The battery cannot supply sufficient power. An error occurred during the tests that may involve the main system board or battery of the system. If diagnostics fail again after the BIOS is at the most current version, contact Technical Support to resolve the problem.
  • Power down system and reseat battery.
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0134
Battery - Battery health data indicates the maximum number of charge cycles has been reached. An error occurred during the tests that may involve the main system board or battery of the system. If diagnostics fail again after the BIOS is at the most current version, contact Technical Support to resolve the problem.
  • Power down system and reseat battery.
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0135
Charger - Charger detection changed state when it was not expected to. An error occurred during the tests that may involve the main system board or battery of the system. If diagnostics fail again after the BIOS is at the most current version, contact Technical Support to resolve the problem.
  • Repeat the PSA diagnostics with the charger attached as directed by the test.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA 2000-0141

ePSA 2000-0141
Hard Drive - No drive detected. Your system BIOS is reporting that no Hard Disk Drive is being reported. If a Notebook, reseat the hard drive. If a Desktop, reseat both ends of the data cable and reseat the power cable to the drive. Repeat the PSA diagnostics. If a known good hard drive is available, see if the good drive can be detected in the system or try the suspect drive in a working system.
  • If you don’t have a hard disk drive (HDD), this may be an automatic message and requires no action.
  • If you have an HDD, reconnect your HDD to the system board (see your service manual for instructions).
  • Update to the latest BIOS and Hard drive Firmware.
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA 1000-0142

ePSA 2000-0142
PSA Hard Drive - Drive self test failed.

ePSA Hard Drive - Self test unsuccessful.
Your hard disk drive has indicated a failure.
  • Update to the latest BIOS and Hard drive Firmware.
  • Turn off your computer and reconnect your hard disk drive (HDD) to the system board (see your service manual for instructions).
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA 1000-0143

ePSA 2000-0143
Hard Drive - SMART read command unsuccessful. Your hard disk drive has indicated a failure.
  • Update to the latest BIOS and Hard drive Firmware.
  • Turn off your computer and reconnect your hard disk drive (HDD) to the system board (see your service manual for instructions).
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA 1000-0144

ePSA 2000-0144
Hard Drive - No support for drive self test. Your hard disk drive has indicated a failure.
PSA 1000-0145

ePSA 2000-0145
PSA Hard Drive - Timeout waiting for Drive Self Test to complete.

ePSA Hard Drive - Self test did not complete.
The Hard Drive test did not complete the last test attempted. Check http://www.dell.com/Support/ for a firmware update for your hard drive. Update the firmware if one is available. Reseat the drive is a portable, reseat the data cable at both ends and the power connection if a desktop then repeat the PSA diagnostics.
  • Update to the latest BIOS and Hard drive Firmware.
  • Turn off your computer and reconnect your hard disk drive (HDD) to the system board (see your service manual for instructions).
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA 1000-0146

ePSA 2000-0146
Hard Drive - Self test log contains previous errors. Your hard drive has indicated a failure.
  • Update to the latest BIOS and Hard drive Firmware.
  • Run a Chkdsk /r or format your Hard drive and reinstall your Operating System.
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA 1000-0147

ePSA 2000-0147
PSA Optical Drive - IDE status failed.

ePSA Optical Drive - Self test --(s)
Your CD or DVD drive has indicated a failure.
  • Update to the latest BIOS.
  • Turn off your computer and reconnect your optical drive to the system board (see your service manual for instructions).
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA 1000-0148

ePSA 2000-0148 replaced by 2000-0152
PSA Optical Drive - BIST --(s)

ePSA Optical Drive - Incorrect status.
Your CD or DVD drive has indicated a failure.
  • Update to the latest BIOS.
  • Turn off your computer and reconnect your optical drive to the system board (see your service manual for instructions).
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0149
Optical Drive - No drive detected. Your CD or DVD drive has indicated a failure.
  • Update to the latest BIOS.
  • Turn off your computer and reconnect your optical drive to the system board (see your service manual for instructions).
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0150 replaced 2000-0141
Hard Drive - No drive detected. Your system BIOS is reporting that no Hard Disk Drive is being reported. If a Portable, reseat the hard drive, if a Desktop, reseat both ends of the data cable and reseat the power cable to the drive. Repeat the PSA diagnostics. If a known good hard drive is available, see if the good drive can be detected in the system or try the suspect drive in a working system.
  • If you don’t have a hard disk drive (HDD), this may be an automatic message and requires no action.
  • If you have an HDD, reconnect your hard disk drive (HDD) to the system board (see your service manual for instructions).
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0151
Hard Drive - Incorrect status = [x] [s] SMART Predictive Failure indicates the hard drive has failed SMART. Check http://www.dell.com/Support/ for a firmware update for your hard drive. Update the firmware if one is available. Reseat the drive is a portable, reseat the data cable at both ends and the power connection if a desktop, and then repeat the PSA diagnostics.
  • If you have an HDD, reconnect your hard disk drive (HDD) to the system board (see your service manual for instructions).
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0152
Optical Drive - Incorrect status = [x] [s] The CD or DVD Drive is showing an incorrect status in the diagnostic. Check http://www.dell.com/Support/ for a firmware update for your hard drive. Update the firmware if one is available. Reseat the drive is a portable, reseat the data cable at both ends and the power connection if a desktop, and then repeat the PSA diagnostics.
  • Update to the latest BIOS.
  • Remove and reinstall your optical drive (see your service manual for instructions).
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0153
Hard Drive - Removable Hard Drive [d] - Incorrect status = [x] [s] Desktops, servers: Check the installation of the removable drive, cables, and connections. All systems: If the error persists, make sure that drive firmware and BIOS are current.
  • Reseat the connections to the computer.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0154
Tape Drive - Tape Drive [s] - S/N [d], Incorrect status = [d] [d] Check installation of the tape drive, cables and connections. If the error persists, ensure that the drive firmware is current.
  • Update to the latest BIOS.
  • Remove and reinstall your tape drive. For instructions, see your user guide.
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0155
Hard Drive - Not Installed. This is an error for notebooks which must have a hard disk
  • Update to the latest BIOS.
  • Reconnect your hard disk drive (HDD) to the system board (see your service manual for instructions).
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0156
eMMC DRIVE - Read test error on the eMMC drive. An error occurred during the tests. If diagnostics fail again after the BIOS is at the most current version, contact Technical Support to resolve the problem.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA 1000-0212

ePSA 2000-0212 (Not used with UEFI BIOS)
System board - CMOS, Location = (x), Expected = (x), Found = (x). An error occurred during the tests that may involve the main system board of the system. If diagnostics fail again after the BIOS is at the most current version, contact Technical Support to resolve the problem.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA 1000-0213

ePSA 2000-0213 (Not used with UEFI BIOS)
System board - CMOS battery failure detected. An error occurred during the tests involving the CMOS battery (This maintains all the settings in the BIOS when there is no power to the system) On desktop systems this is a easily replaceable watch size battery, some portable systems may have a replaceable battery too.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • Remove and replace your CMOS battery. For more info, see your user guide.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA 1000-0221

ePSA 2000-0221 (Not used with UEFI BIOS)
PSA System board - Interval timer Channel 0 (mode 0) is not generating interrupts.

ePSA Timer - Interval timer not functional.
An error occurred during the tests that may involve the main system board of the system. If a memory error is detected, try memory modules individually. If no 2000-0123 memory error occurs, and if diagnostics fail again after the BIOS is at the most current version, visit our ePSA online tool.
  • Update to the latest BIOS.
  • Reseat the CMOS battery.
  • Repeat the PSA diagnostics
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA 1000-0222

ePSA 2000-0222 (Not used with UEFI BIOS)
PSA System board - Interval timer Channel 0 (mode 0) is not generating interrupts.

ePSA Timer - Interval timer not functional.
An error occurred during the tests that may involve the main system board of the system. If a memory error is detected, try memory modules individually. If no 2000-0123 memory error occurs, and if diagnostics fail again after the BIOS is at the most current version, visit our ePSA online tool.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA 1000-0223

ePSA 2000-0223 (Not used with UEFI BIOS)
System board - Timer - Interval timer initial clock output level incorrect. An error occurred during the tests that may involve the main system board of the system. If a memory error is detected, try memory modules individually. If no 2000-0123 memory error occurs, and if diagnostics fail again after the BIOS is at the most current version, visit our ePSA online tool.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA 1000-0224

ePSA 2000-0224 (Not used with UEFI BIOS)
System board - Interval timer had wrong time period in mode. An error occurred during the tests that may involve the main system board of the system. If a memory error is detected, try memory modules individually. If no 2000-0123 memory error occurs, and if diagnostics fail again after the BIOS is at the most current version, visit our ePSA online tool.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA 1000-0231

ePSA 2000-0231 (Not used with UEFI BIOS)
System board - Failure in Interval timer in mode. An error occurred during the tests that may involve the main system board of the system. If a memory error is detected, try memory modules individually. If no 2000-0123 memory error occurs, and if diagnostics fail again after the BIOS is at the most current version, visit our ePSA online tool.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA 2000-0232

ePSA 2000-0232 (Not used with UEFI BIOS)
System board - the RTC did not generate periodic ticks. An error occurred during the tests that may involve the main system board of the system. If a memory error is detected, try memory modules individually. If no 2000-0123 memory error occurs, and if diagnostics fail again after the BIOS is at the most current version, visit our ePSA online tool.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA 2000-0233

ePSA 2000-0233 (Not used with UEFI BIOS)
PSA System board - RTC 'seconds' count is not updating.

ePSA RTC - 'seconds' count is not updating.
An error occurred during the tests that involve the Real Time Clock (RTC) of the main system board in the system. If a memory error is detected, try memory modules individually. If no 2000-0123 memory error occurs, and if diagnostics fail again after the BIOS is at the most current version, contact Technical Support to resolve the problem.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA 1000-0234

ePSA 2000-0234 (Not used with UEFI BIOS)
PSA System board - timeout waiting for RTC update flag to set.

ePSA System board - HPET [D], incorrect time period. Expected = [d], Found = [d].
An error occurred during the tests that may involve the main system board of the system. If a memory error is detected, try memory modules individually. If no 2000-0123 memory error occurs, and if diagnostics fail again after the BIOS is at the most current version, visit our ePSA online tool.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA 1000-0235

ePSA NA
System board - PM timer 1 had wrong time period. An error occurred during the tests that may involve the main system board of the system. If a memory error is detected, try memory modules individually. If no 2000-0123 memory error occurs, and if diagnostics fail again after the BIOS is at the most current version, visit our ePSA online tool.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA 1000-0241

ePSA 2000-0241 (Not used with UEFI BIOS)
BIOS - A20 gate not enabled. An error occurred during the tests that may involve the main system board of the system. If a memory error is detected, try memory modules individually. If no 2000-0123 memory error occurs, and if diagnostics fail again after the BIOS is at the most current version, visit our ePSA online tool.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA 1000-0242

ePSA 2000-0242 (Not used with UEFI BIOS)
PSA System board - no interrupt detected for IRQ.

ePSA- System board - Interrupt controller - IRQ = [d] [s] not detected.
An error occurred during the tests that may involve the main system board of the system. If a memory error is detected, try memory modules individually. If no 2000-0123 memory error occurs, and if diagnostics fail again after the BIOS is at the most current version, visit our ePSA online tool.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0243
System board - USB device, IO board, Daughter Card An error occurred during the tests that may involve the USB controller or ports of the main system board of the system. Disconnect any USB devices and run the diagnostic again. Test USB devices in a different port. Try a known good USB device.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0244
System board - USB device failed with return code 0x[x] An error occurred during the tests that may involve the USB controller or ports of the main system board of the system. Disconnect any USB devices and run the diagnostic again. Test USB devices in a different port. Try a known good USB device.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0245
System board - USB device timeout waiting for the device to respond An error occurred during the tests that may involve the USB controller or ports of the main system board of the system. Disconnect any USB devices and run the diagnostic again. Test USB devices in a different port. Try a known good USB device.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0251
Event Log - the log contains failing records. this relates to BIOS events in SERVERS ONLY.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0261
System board – Data errors. Multiple memory DIMMs failed, presumed to be caused by motherboard issues.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0313
Touchpad - pointing stick/touchpad not detected The mouse, touchpad or trackstick is not being detected by the diagnostic tools. Power the system off, reseat any cable connection and check the BIOS to ensure that the touchpad or mouse has not been disabled.
  • Update to the latest BIOS.
  • If your mouse, touchpad or pointing stick is disconnected, reconnect it.
  • For laptops, make sure that your touchpad is active.
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0314
Thermal - the (s) reading (dc) exceeds the thermal limit. The system board, heatsink, fan or proc are failing the diagnostic tools.
  • Update to the latest BIOS.
  • Check the logs, the fan and for any other signs of overheating.
  • Inspect the computer for clogged or obstructed air vents.
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0315
Sensor - the (s) reading (dc) is lower than expected The system board or ssensor is failing the diagnostic tools.
  • Update to the latest BIOS.
  • Check the system logs.
  • Inspect the computer for clogged or obstructed air vents.
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA 1000-0321

ePSA 2000-0321
PSA LCD EDID - unable to access EDID EEPROM

ePSA Unable to detect LCD
LCD Extended Display Identification Data (EDID) - unable to access the EDID Electrically Erasable Programmable Read-Only Memory (EEPROM) in the LCD display is indicating a data failure. If there is video on the LCD, then the Display does not need replacement.
  • Update to the latest BIOS.
  • Turn off your computer and reconnect your LCD cable.
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA 1000-0322

ePSA 2000-0322
PSA LCD Panel - Error accessing the LCD inverter

ePSA LCD panel - unable to modify brightness
LCD panel - unable to modify brightness. Try to adjust the brightness in Windows using the hotkeys. Boot to the BIOS and see if brightness can be adjusted at that point outside of Windows
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0323
LCD panel – Unable to detect inverter lamp status. Check LCD connector and cables.
  • Update to the latest BIOS.
  • Turn off your computer and reconnect your LCD cable.
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0324
LCD panel - user reported LCD BIST colors were not displayed You may get this error if you answered No to the LCD BIST test instead of Yes. If you were able to clearly see red, blue, green white and white screen with text without distortion, lines or color problems, re-run the diagnostic and if the screens appear normal, click Yes
  • Update to the latest BIOS.
  • Repeat the LCD BIST diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0325
LCD panel - user provided no input for LCD BIST You may get this error if you gave no answer to the LCD BIST test. If you were able to clearly see red, blue, green white and white screen with text without distortion, lines or color problems, re-run the diagnostic and if the screens appear normal, click Yes
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA 1000-0326

ePSA 2000-0326
LCD panel - unable to turn lamp on or off The backlight lamp was not able to be turned on or off during the diagnostic testing
  • Update to the latest BIOS.
  • Turn off your computer and reconnect your LCD cable.
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0327
LCD panel - unable to use BIOS interface The Liquid Crystal Display (LCD) panel does not display the BIOS screen correctly and the BIOS screen is not visible on the LCD.
  • Update to the latest BIOS.
  • Turn off your computer and reconnect your LCD cable.
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0328
LCD panel - unable to detect variance in ambient light sensor The Ambient light sensor that automatically dims the LCD in low light did not respond during the diagnostics.
  • Update to the latest BIOS.
  • Turn off your computer and reconnect your LCD cable.
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0331
Video controller - no video controller detected The system is not detecting the graphics adapter. Desktop systems, if a PCI-E graphics adapter is installed in the system, reseat the card and any internal power connections to the card. Then reconnect the video cable and repeat the PSA diagnostic.
  • Update to the latest BIOS.
  • Desktop: Turn off your computer and if equipped with PCI-E expansion card, reseat the card.
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0332
Video memory - Video memory integrity test discrepancy PSA diagnostics detected a video memory failure. Please reset the system memory and update the BIOS to most current version/
  • Update to the latest BIOS.
  • Reseat the system memory
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA 1000-0333

ePSA 2000-0333
PSA Video - Graphics test timed out waiting for keyboard response

ePSA Video - User provided no input for graphics test
PSA diagnostics did not record the system user pressing Y or N after the video test. Please ensure that you accurately answer questions that are prompted during the diagnostic.
  • Error occurs when a graphics test times out while waiting for you to enter a response.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA 1000-0334

ePSA 2000-0334
Video - user reported the patterns were not displayed correctly You may get this error if you answered No to the color test instead of Yes. If you were able to clearly see both the vertical and horizontal color bars without distortion, lines or color problems, re-run the diagnostic and if the bar appear normal, click Yes
  • You may get this error if you answered No to the color test instead of Yes.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0411
Cables - [s] not detected. Normally, the cable involved in the error (LCD LVDS CABLE for example) is indicated in the error message. Reseat the cable connection and inspect the cable and connections for damage.
  • Update to the latest BIOS.
  • Turn off your computer and reconnect the cable, jumper, connection or server indicated in the error message. (see your service manual for instructions).
  • Replace damaged cables or devices.
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0412
Cables - [s] not detected. Auxiliary cable not detected. Normally, the cable involved in the error (LCD LVDS CABLE for example) is indicated in the error message. Reseat the cable connection and inspect the cable and connections for damage.
  • Update to the latest BIOS.
  • Turn off your computer and reconnect the cable, jumper, connection or server indicated in the error message. (see your service manual for instructions).
  • Replace damaged cables or devices.
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0413
Cables - [LCD Name] not detected. Normally, the cable involved in the error (LCD LVDS CABLE for example) is indicated in the error message. Reseat the cable connection and inspect the cable and connections for damage.
  • Update to the latest BIOS.
  • Turn off your computer and reconnect the cable, jumper, connection or server indicated in the error message. (see your service manual for instructions).
  • Replace damaged cables or devices.
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0414
Cables - [s] not detected. Invertor cable not detected. Normally, the cable involved in the error (LCD LVDS CABLE for example) is indicated in the error message. Reseat the cable connection and inspect the cable and connections for damage.
  • Update to the latest BIOS.
  • Turn off your computer and reconnect the cable, jumper, connection or server indicated in the error message. (see your service manual for instructions).
  • Replace damaged cables or devices.
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0415
Cables - Check the following cables, jumper, connection or sensors: [s] Normally, the cable involved in the error (LCD LVDS CABLE for example) is indicated in the error message. Reseat the cable connection and inspect the cable and connections for damage.
  • Update to the latest BIOS.
  • Turn off your computer and reconnect the cable, jumper, connection or server indicated in the error message. (see your service manual for instructions).
  • Replace damaged cables or devices.
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0511
Fan - the (s) fan failed to respond correctly The cooling fan is not responding to the diagnostics tool. Please check nothing is obstructing the fan.
  • Update to the latest BIOS.
  • Inspect the computer for clogged or obstructed air vents.
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0512
Fan - the (s) fan is running faster than expected. This could be an issue with the system board, temperature sensor or cooling fan. Please check everything is firmly seated.
  • Update to the latest BIOS.
  • Check for any loose connections.
  • Inspect the computer for clogged or obstructed air vents.
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0620
Network - Network [d] – {Vendor supplied error} The Network (Ethernet) device may be faulty. This may be on the motherboard, or an adapter, or a daughter card, depending on the system. Errors include "Register test failed" or "Packet loopback test failed", or perhaps others, too.
  • Update to the latest BIOS.
  • Check for any loose connections, any bent pins in the connectors.
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0621
Network - Network [d] – Driver version [x] outdated. Version [x] or newer required for "[s]" The Network (Ethernet) device Firmware may be out of date.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0711
Thermal - Thermal trip detected. System detected repeated thermal trips due to excessive heat.
  • Update to the latest BIOS.
  • Inspect the computer for clogged or obstructed air vents.
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0712
Fan - The fan failed to respond correctly. BIOS detected repeated issues when setting the fan speed.
  • Update to the latest BIOS.
  • Inspect the computer for clogged or obstructed air vents.
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0713
Sensor - Error accessing thermal sensor. BIOS error when reading the system’s thermal sensor.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0714
Heat Sink - Heat sink clip not installed. BIOS detected that the heat sink clip was not installed.
  • Turn off your computer and make sure the heat sink clip is connected (see your service manual for instructions).
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0715
Memory - Memory error detected. BIOS detected an issue configuring the DIMM.
  • Update to the latest BIOS.
  • Turn off your computer and reseat the DIMM(s) (see your service manual for instructions).
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0716
Cables - Check the following cable, [s]. BIOS detected a cable that was not installed.
  • Update to the latest BIOS.
  • Turn off your computer and connect the cable that is described in the string portion of the message (see your service manual for instructions).
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0721
Battery – battery issue detected. BIOS detected a battery that is not functioning properly.
  • Update to the latest BIOS.
  • Turn off your computer and remove and replace the battery (see your service manual for instructions).
  • Repeat the PSA diagnostics, once the battery is completely charged.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0722
Memory - Previous uncorrectable memory error. BIOS detected an un-correctable memory issue on a prior boot.
  • Update to the latest BIOS.
  • Turn off your computer and reseat the DIMM(s) (see your service manual for instructions).
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-0723
Hard Drive – Drive error detected. BIOS detected a hard drive issue.
  • Update to the latest BIOS.
  • Turn off your computer and make sure hard drive connection is good (see your service manual for instructions).
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
Notes:
  • The 2000-8NNN informative messages below are unlikely to be displayed unless they deal with removable devices or media.
  • Depending on the version of the BIOS on your computer the results may change concerning the component listed. Make note of not only the error and validation code, but which component is listed
Error Number (PSA and ePSA) Error Message What does this mean? Next Steps
PSA NA

ePSA 2000-8001 (Not used with UEFI BIOS)
BIOS - No BIOS support for software interrupt [x] function[x] [x] The motherboard BIOS revision may not be current. Update the BIOS to the most current version and the issue should resolve.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8002 (Not used with UEFI BIOS)
BIOS - No BIOS support for SMI interface function(x). The motherboard BIOS revision may not be current. Update the BIOS to the most current version and the issue should resolve.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8002
BIOS - Sensor [x] exceeded thermal zone [d]. Peak zone was [d]. System thermal sensor is indicating a high value. The motherboard BIOS revision may not be current. Update the BIOS to the most current version and the issue should resolve.
  • Update to the latest BIOS.
  • Inspect the computer for clogged or obstructed air vents.
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8003
BIOS - Fan - Unable to set Manufacturing Mode The motherboard BIOS revision may not be current. Update the BIOS to the most current version and the issue should resolve.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8004
BIOS - Fan - Unable to determine fan speeds The motherboard BIOS revision may not be current. Update the BIOS to the most current version and the issue should resolve.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8005 (Not used with UEFI BIOS)
LCD - LCD BIST not supported. The LCD BIST may not exist on all systems.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8005
FAN - Fan - Fan speed failure. Expected at least %d, observed %d. Fan is not operating at the expected speed.
  • Update to the latest BIOS.
  • Inspect the computer for clogged or obstructed air vents.
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8006 (Not used with UEFI BIOS)
BIOS - No chipset event timer. Insure that BIOS is current.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8006
Fan - Unable to set fans to ([d], [d], or [d]) speed. Fan is not operating at the expected speed.
  • Update to the latest BIOS.
  • Inspect the computer for clogged or obstructed air vents.
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8007 (Not used with UEFI BIOS)
BIOS - Timer expected [d] observed [d] An internal timer is not counting correctly.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8007
Fan - Log contains Fan events or Timer expected [d] observed [d] This message is informational only and provides a record of fan related events.
  • Clear Log.
PSA NA

ePSA 2000-8008
Diagnostics -
  1. Out of memory! fMalloc() Failed!
  2. Unable to allocate memory for object data. Unable to [s] testable memory.
  3. Unable to start application processors.
  4. Unable to stop all APs.
The system may be unstable and should be rebooted.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8009
Diagnostics - Cannot find memory to free! The System may be unstable and should be rebooted.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-800B (Not used with UEFI BIOS)
BIOS - Retrieve vendor ID function error The system may be unstable.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-800C (Not used with UEFI BIOS)
BIOS - Get/Set inverter mode function error. Vendor: [s] Revision: [d] The motherboard BIOS revision may not be current. Update the BIOS to the most current version and the issue should resolve.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-800D (Not used with UEFI BIOS)
BIOS - Set lamp off function error. Vendor: [s] Revision: [d] The motherboard BIOS revision may not be current. Update the BIOS to the most current version and the issue should resolve.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-800E (Not used with UEFI BIOS)
BIOS - Set lamp on function error. Vendor: [s] Revision: [d] The motherboard BIOS revision may not be current. Update the BIOS to the most current version and the issue should resolve.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-800F (Not used with UEFI BIOS)
BIOS - Restore function error. Vendor: [s] Revision: [d]. The motherboard BIOS revision may not be current. Update the BIOS to the most current version and the issue should resolve.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8010
System Board High-Precision event timer not found.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8011
USB Device Diagnostics - Invalid status returned from the device The attached USB device is returning an invalid status to the BIOS.
  • Reseat the USB Device.
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8012 (Not used with UEFI BIOS)
Diagnostics - Unknown test [d] selected. An unexpected test number was passed to a device under test.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8012
Diagnostics - Invalid parameter passed to the device. An unexpected parameter was passed to a device under test.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8013
Diagnostics - LCD [s] doesn't support test commands Update the BIOS to the most current version and the issue should resolve.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8014
Diagnostics - ADDF module ([s]) device ([s]) failed with error code [x], number [x]. No EPSA beep code mapped! The diagnostics program has run an external module, which has reported an unusual error.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8016
Diagnostics - Battery - unable to retrieve battery health Make sure that the battery is properly seated and rerun the diagnostics.
  • Reseat the Battery
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8017
BIOS - Battery - BIOS has no support for battery health This optional feature may not be supported.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8018
Diagnostics - Fatal: The module reported multiple test results!! The system may be unstable.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8019
Diagnostics - Unable to log to NVRAM The system may be unstable.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8020
Diagnostics - Low memory. [d]k bytes free! The system may be unstable.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8021
BIOS - SMBIOS DIMM configuration did not match. Make sure BIOS is current, reboot and re-run the diagnostics.
  • Update to the latest BIOS/Firmware.
  • Inspect the computer for clogged or obstructed air vents.
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8022
Fan - The (%s) fan is not a constant speed LCM Fan. System is expected to have a constant speed liquid cooling fan. That fan is not being detected.
  • Update to the latest BIOS/Firmware.
  • Inspect the computer for clogged or obstructed air vents.
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8115
Diagnostics - Unable to stop all APs The system may be unstable.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8135
Charger - Unable to detect charger. Test is expecting the charger to be attached. Verify the charger is attached and re-run the test.
  • Update to the latest BIOS/Firmware.
  • Re-attach the charger to the computer and A/C outlet making sure the power cable is firmly connected to the power block.
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8136
Charger - Unexpectedly detected charger. Charger was found when test was requesting it be disconnected. Re-run the test.
  • Update to the latest BIOS/Firmware.
  • Make sure the A/C Charger is not connected to the computer.
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8137
Charger - The charger is not supplying power. A bad charger is being used on the system.
Check that charger is plugged in. Re-run the diagnostic.
  • Update to the latest BIOS/Firmware.
  • Re-attach the charger to the computer and A/C outlet, making sure the power cable is firmly connected to the power block.
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8138
Charger - The AC power adapter wattage and type cannot be determined. The battery may not charge. A bad charger or a non-Dell charger is being used on the system.
  • Update to the latest BIOS/Firmware.
  • Re-attach the charger to the computer and A/C outlet, making sure the power cable is firmly connected to the power block.
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8154
Tape Drive - Tape Drive [d] - S/N [s], ULTRIUM [d] media found but drive. Requires ULTRIUM [s] for [s] Install the correct tape drive media.
  • Use correct media.
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8155
Tape Drive - Tape Drive [d] - S/N [s], data read does not match data written Try different tape drive media.
  • Use different media.
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8156
Tape Drive - Tape Drive [d] - S/N [s], no media cannot test drive Insert writable tape drive media.
  • Insert writable media.
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8157
Tape Drive - Tape Drive [d] - S/N [s], drive is not a supported drive Tape drive model is unknown and not supported by diagnostics.
  • Reseat the Drive.
  • Test with a known good drive if possible.
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8158
Backplane - [DRIVE] Drive [d] - incorrect status = [x], [s] The string indicates the backplane, expander or removable hard drive is reporting an incorrect status.
  • Reseat the drives/cables/connections.
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8160
PERC - PERC Battery [d] - incorrect status = [x], [s] Servers Only. The [s] string may be one of the following messages:
  1. Battery missing or disconnected.
  2. Replace battery pack.
  3. Remaining capacity low.
  • Reseat parts.
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8165
OS - MBR code is unknown, possibly infected by a virus The Master Boot Record on the Hard Disk Drive has unrecognized code present which is an indication of a virus infecting the system. It is recommended that you scan your system with an up to date antivirus application.
  • Update and run your anti-virus software.
  • Update or reinstall your OS.
PSA NA

ePSA 2000-8166
OS - Detected virus (s) A virus appears to be infecting the system. It is recommended that you scan your system with an up to date antivirus application.
  • Update and run your anti-virus software.
PSA NA

ePSA 2000-8170
PCIe - Training error on device PciTag [s] VendorID [x] DeviceID [x] SVid [x] SDid [x] Link Degraded, maxLinkWidth = x[d], negotiatedLinkWidth = x[d] The system is reporting an error on a PCIe adapter.
  • Reseat the PCIe adapter.
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8171
PCIe - PCI device in physical Slot [x]d, PCI tag [x], is present but not responding. The system is reporting an error on a PCIe adapter.
  • Reseat the PCIe adapter described.
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8172
PCIe – Speed slow PCI tag [s] VendorID [x] DeviceID [x] SVid [x] SDid [x] [s] [s]. The system is reporting an error on a PCIe adapter.
  • Reseat the PCIe adapter described.
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8335
ARM based tablets only.
Video - User indicated that one or more full color screens showed pixel errors. One or more full color screens showed pixel errors
  • Repeat the PSA diagnostics.
  • Verify visually that there are pixels of the wrong color or missing.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8336
ARM based tablets only.
Video - User indicated that the Grey Scale screen is not properly displayed. The Grey Scale screen was not properly displayed.
  • Repeat the PSA diagnostics.
  • Verify visually that the grey scales are not showing properly.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8337
ARM based tablets only.
Video - User indicated that the Cross Hatch screen is not properly displayed. The Cross Hatch screen was not properly displayed.
  • Repeat the PSA diagnostics.
  • Verify visually that the cross hatch pattern has mismatches.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8338
BIOS [s] - DriverBinding - Supported() function, Version [x], changed PCI Command Reg of device [s] The initial string indicates the uEFI driver with an issue.
  • Update to the latest BIOS/Firmware.
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8415
Cables - BIOS reports no testable cable/jumper/connector/sensor An internal failure of the diagnostic tool, not a hardware failure. Update the BIOS to the most current version and the issue should resolve.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8611
Audio - User reported not hearing speaker tones If the beep was not heard, verify that the internal speakers are connected properly. On some systems, internal speakers are a purchased option. For a given system, if the speaker is optional, it might not exist on that system. If audio is not heard, make sure to unplug anything plugged into an external headphone jack and re-run the test. External HP jacks can mute the internal speakers at the hardware level.
  • Unplug all external Audio Jacks.
  • Reseat the internal speaker connector.
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.

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Article ID: SLN115162

Last Date Modified: 08/16/2016 05:03 AM


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