Dell Repository Manager Version 2.1Troubleshooting Guide

This section lists some frequently asked questions about Dell Repository Manager.

Where is the Dell Repository Manager runtime log located?

Dell Repository Manager creates two log files at runtime:

• DellRepositoryManager_Server.svclog — Data Center Version
• DellRepositoryManager_Client.svclog — Business Client Version

The log file is located at C:\Users\<user name>\AppData\ Local\RepositoryManager\Log.

I see an update present in www.dell.com/support but when I install the repository from ftp.dell.com using the Dell Repository Manager, I do not see that update.

The Dell online repository, which is supported by Dell OpenManage, is released monthly and is qualified by the Dell testing process. Occasionally, updates may be available on www.dell.com/support before the contents of the repository on www.dell.com/support are updated. The new www.dell.com/support feature of Dell Repository Manager can search the latest update(s) from the Dell support site. You can use Dell Repository Manager to add the new updates into your repository.

How do I view the unassigned components in a repository?

1. Select a repository and click the Components tab.
2. From the Display from bundles drop-down list, select Unassigned Components. The Dell Repository Manager displays the unassigned components.

How do I edit the search criteria of the filter that I created?

In the left pane of Dell Repository Manager, select the filter criteria from Filter <Bundles/Components> by: list: You can edit the filter criteria for these features or specify new criteria.

Can the Dell Repository Manager be run through a Proxy Server?

Yes, install Dell Repository Manager inside the firewall and connect to a catalog located outside the firewall (ftp.dell.com or a local repository) through a proxy server. You can use the proxy server settings of Internet Explorer. If the proxy settings for Internet Explorer are not working, the proxy can be set in DRM. You can then use Dell Repository Manager to customize the catalog as per the requirement and store the customized catalog inside the firewall.

Why should I use the Dell Repository Manager to create the catalog that LifeCycle Controller uses, instead of just using the catalog on the Server Update Utility (SUU)?

Since, SUU supports Dell systems from Dell PowerEdge 8th generation systems to the most current systems, the catalog size on SUU is greater (over 7 GB), than the catalog size on the Dell Repository Manager. In the Dell Repository Manager you can select the systems that you want to manage, thereby decreasing the catalog size (PowerEdge R710 = 729 MB).

When I select Schedule Automatic Search, there is a pop-window that appears with the following message: Dell Repository Manager Fatal UI, Error: Dell Repository Manager has encountered an error .

DRM creates a Windows Scheduler task behind the scenes to perform automatic search of the Dell update files. The error can occur when you open the Schedule Automatic Search screen and the Start Date is set in the past. You can change the Start Date on the Windows Task to a future date.

1. Launch Windows Task Scheduler from Programs Menu.
2. Navigate and click on the Task Scheduler library node on the left pane.
3. Search for DellRepositoryManagerDataCenterVersion-FindNewUpdates-... task. This is a Windows tasks that is created by DRM.
4. Click Properties.
5. Select the Triggers tab.
6. Search for the trigger that you specified using DRM. Edit this trigger and change the Start date to a future time.
7. Once the Start date has changed, re-launch DRM to make any changes to Automatic Search.

If I export a bundle using Export to light weight deployment scripts, am I going to re-download the DUPs which are already in my system?

Whenever a DUP is downloaded, it is stored locally in a file system [%localappdata%\RepositoryManager\FileStore] location. It is not stored using the DUP file name in that location, hence it is not traceable with the exact DUP names. For further use of the DUPs, DRM fetches them from this location and will NOT re-download.

How to edit the ‘.sh’ file in Linux deployment script bundle? Is there any recommended tool to edit this file?

Notepad++ is the best editor for editing files especially which are Linux based ones on a Windows OS. If it is on a Linux OS, vi editor is recommended.

Why am I seeing Error parsing inventory data from file error message while creating the new repository for CMC Inventory?

While using OME, why is the component getting updated when it is removed from a particular bundle?

OME uses all the components that are within a Repository, it does not organize the updates by Bundles. To insure that the Repository used by OME does not contain the update be sure to select the Remove from Repository option when deleting an update. In case, if you are using the catalog created by DRM with OME, OME does not recognize the bundles seperately, it just recognizes the entire catalog as one single file. This is how OME works. At any time, if you remove a component from the OME bundle but not from the Repository then OME contemplates that the components is still there and compares it against the available updates.