Dell Lifecycle Controller Integration Version 3.3 for Microsoft System Center Configuration Manager User's Guide

Troubleshooting the viewing and exporting of Lifecycle Controller logs

When you view the Lifecycle Controller logs for a single system or a collection, the grid view can display the following values — -1 in the No. Column, Not Available in the Category, Description, and ID columns.

The possible reasons and resolutions are as follows:

• Lifecycle Controller is running other tasks or processes and hence cannot retrieve the Lifecycle Controller logs for the system or collection.

  Resolution: Wait for sometime and retry retrieving or refreshing the logs for the system or collection to view the logs again.

• Lifecycle Controller cannot access the given CIFS share.

  Resolution: Check the permissions on CIFS share and make sure that the share is accessible from Lifecycle Controller target systems.

• The Site Server cannot access the given CIFS share.

  Resolution: Check the permissions on CIFS share and make sure that the share is accessible from Site server.

• The given CIFS share is read-only share.

  Resolution: Provide the details for a share location with both read and write enabled.

• The exported .XML file is not formed.

  Resolution: For more information, see the Dell Lifecycle Controller 2 Version 1.00.00 User’s Guide available at Dell.com/support/home.

• Upgrading the target system from Lifecycle Controller version 1.3 or 1.4 to Lifecycle Controller version 1.5.

  Resolution: Export the Lifecycle Controller logs, run a Lifecycle Controller wipe through Unified Server Configurator, reinstall Unified Server Configurator, and re-generate the Lifecycle Controller Logs.