Dell provides a diagnostic tool to help determine if there are any hardware issues with the tablet. You can run a Quick Checkup or individual test.
To access the diagnostics perform the following steps:
- From the Home screen, touch the Apps icon to access all of your apps (Figure 1) or (Figure 2).
or
Figure 1 and 2: Apps Icon
- Touch the My Dell icon (Figure 3, you may have to swipe to the second or third page of Apps).
Figure 3: My Dell (Diagnostic Tool) The main screen shows the tablet's:
- Device Model
- Software Version
- Manufacture
- Network/Plan
- Service Tag
- Internal Storage Usage
- Battery Charge
- CPU Usage
- RAM Usage
There are two options for Diagnostics:
- Quick Checkup: This performs a short series of test on the Wi-Fi/LTE adapter, Battery Drain, GPS and Bluetooth, touch CHECK NOW to begin the test.
Note: The GPS test is best conducted outside with a clear path to the sky, otherwise a false failure of the test may occur.
- Sensors: This test the Accelerometer, Gyroscope and Light Sensors.
Note:
- During the Light Sensor test cover and un-cover the webcam (located in the lower-left corner of the tablet when holding it vertically) in a well lit area.
- During the Accelerometer test shake the tablet up and down, then side to sides until it vibrates.
- During the Gyroscope test rotate the tablet a full 360 degrees up and down then side to side.
- Audio: A tone will be played on the left and and then the right speaker. Select Retry, No or Yes if the tone was heard. Then a microphone test is conducted.
- Headset: A tone will be played on the left and and then the right head phone. Select Retry, No or Yes if the tone was heard. Then a microphone test is conducted.
- Volume Keys: You will be asked to press the up and down volume buttons.
- LCD Screen: You will be presented with several colors on the screen, one at a time. You will need to swipe the screen to move to each color of the test. At the end of the test you will be asked if the colors showed correctly.
- Multi-Touch: You will be asked to place five fingers on the screen at the same time.
- Touch Panel: You will be asked to trace the white grid shown on the screen.