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August 8th, 2022 14:00

AW3423DW, OLED pixel refresh issues

My AW3423DW constantly goes into pixel refresh mode. When I run it, the led on the bottom right turns red and the screen goes black in what I assume is the pixel refresh process, but it never comes back on after that, it just stays off. In addition to this, my DP connection is unreliable. I've tried two different DP cables that I've confirmed working on my other monitor.

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August 9th, 2022 05:00

Message @DELL-Cares and check your warranty options. Sounds to me like you have a version of this monitor that has the firmware with the pixel refresh issue.

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