Area-51 R2, out of warranty repair

Well that's most disturbing...I know Alienware computers are notoriously difficult to work on, but still...

https://www.dell.com/support/kbdoc/en-us/000132374/how-to-arrange-an-out-of-warranty-repair-on-your-dell-systemhttps://www.dell.com/support/kbdoc/en-us/000132374/how-to-arrange-an-out-of-warranty-repair-on-your-dell-system 

https://www.dell.com/en-us/shop/fix-your-pc-or-tablet/ab/fix-your-pc-or-tablet 

Odd that when I searched "does Alienware repair out of warranty Alienware computers?" the above links came up, and neither uses the word Alienware anywhere.

They do state that: only available for US, Canada, UK, and France PC Customers. Server and Storage not applicable.

So if you're outside that area you would be out of luck.

what is not working in your area 51 and what model is it?

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@tomp71 wrote:

I live in the US

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Hmm,  any chance the guy on the phone thought you wanted the repair for free after the warranty had expired?

Actually, I have no idea why a Dell customer service rep would say that...as far as I know, Dell still owns Alienware.  

Area 51 r2 i believe i shut off using the power button instead of shutting down correctly and the next day it powers up but no POST  no mouse keyboard or video just the LED lights fans and gpu’s light up  i’ve tried almost everything i’ve read through this  board and nothing thats why i was going to send it back to dell for repair or atleast get a new motherboard 

I live in the US

No I was ready to send it back and pay for repairs  and we were just seeing how much it would cost but i’m going to call back today 

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@tomp71 wrote:

Area 51 r2 i believe i shut off using the power button instead of shutting down correctly and the next day it powers up but no POST  no mouse keyboard or video just the LED lights fans and gpu’s light up  i’ve tried almost everything i’ve read through this  board and nothing thats why i was going to send it back to dell for repair or atleast get a new motherboard 

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Let's double check simple things first...

You tried resetting the CMOS procedure when you replaced the battery with a fresh one?

small yet important

You have the Area-51 R2 desktop. None of the Area-51 desktop are sent to the repair depot.

Reply back to the DELL-Cares agent private message. Ask them for the "out of warranty/out of process" paid onsite service. They should then troubleshoot to ascertain which hardware component is defective. Once done, they would then setup an onsite service to replace the defective hardware component. You will be charged for both the onsite service and the applicable hardware component.

Or, the Alienware users out here can assist you in troubleshooting to ascertain which hardware component is defective. Then we can offer the defective hardware component part number, possible places to purchase it, and you can do the work yourself.

Re: i’ve tried almost everything i’ve read through this  board and nothing

have you tried reset CMOs jumper?

take it to a local pc repair shop for repair may save you shipping cost. Dell repair tech is not necessarily more competent than local guy.  
if it costs >$500 to repair, might as well update it to Area 51 R5 components or consumer platform in R2 case.

Yes i went through a whole set of  troubleshooting from this site and youtube videos on Alienware 

Ok ty  that was not mentioned to me yesterday when i talked to the gentleman on the phone

Yes i did that also 

Chris so i call the same repair number 800-288-4410? Then tell them onsite repair?