Aurora R10, 12V reading related to WHEA errors

Question

Have a R10 with a 5800X and 3080 that will bluescreen/reboot with the WHEA error. This typically can happen at any time, even just browsing the web.

My 12V reading is 10.987V and 3.3V 2.747 and the 5V 4.651V

Does anyone else who has a stable R10 have comparable readings from the PSU they could share?

Or have had their PSU replaced for this issue?

I'm thinking as I strain the machine the PSU is not keeping up.

Thanks.

Rabbitdude · Answer

Whea errors aren't only hardware malfunction errors, can be thrown from a driver confliction/corruption. Try a refresh install of windows?

Vanadiel · Answer

What are you using to measure those values?

mako64 · Answer

https://youtu.be/sGKB9t-pYSI

alienzx · Answer

HWInfo64, I can break out the multi meter as well.

This was a new machine when I started, but a fresh reset of windows is what I first thought of as well so I did that. Same issue continued to happen.

Running the BlueScreen viewer I can see the error is from PHED.dll

For troubleshooting.

Already had all updates installed both on Windows and from SupportAssist. Latest BIOS (2.1.3), etc

sfc /scannow found no integrity issues in Windows.

SupportAssist Blue Screen Troubleshooter was ran.

Will see how it goes today.

Vanadiel · Answer

I can check my read outs later today, but just a heads up that HwInfo does not read the voltage sensors correctly.

That's why you are seeing lower than expected voltages. 10.9 volts would be an instant crash for the 12 volt rail, as it would be below the minimum. You likely would crash before windows is loaded if that was the real voltage.

alienzx · Answer

Unfortunately after sitting idle for several days and being fine. Within a couple hours of using the computer it again crashed. Same result again today.

Again not gaming or anything crazy, just office kind of work, web browsing, etc

Vanadiel · Answer

Here's the readings from my R10. As you can see they are way off due to HWInfo not being able to read the information properly.

Vanadiel · Answer

I have seen this before, when there was a mismatch between the memory at 3400 Mhz, and the actual frequency it ran it, 3466 Mhz. What type of memory is in it, the original OEM?

alienzx · Answer

Thanks very much for the hwinfo reading. Had a crash this morning almost right off the bat rather than several hours in. The crazy thing is yesterday I was able to run Furmark & Cinebench at the same time and not get a crash. And today just with Discord & Firefox open we crash.

The RAM is original OEM, everything in the box is.

XMP is disabled and the RAM is running at the slower 2666Mhz, just like that guy had in that youtube video linked above.

Vanadiel · Answer

I think at this point it would be best to contact DELL technical support, to see what your options are. It's possible you have a failing component. They should be able to diagnose it for you and correct what they found.

speedstep · Answer

12V     10.987V  this is out of spec  overload 3.3V      2.747  this is out of spec  overload 5V       4.651V this is out of spec  overload

alienzx · Answer

Thanks for all the input. I've been in touch with them and will see where we end up.

For future readers I did run Memtest86 with XMP off and then on and had no issues. So maybe the RAM isn't the issue.

I'm trying to see if there's a common theme to when the crash happens, but as of right now there is not any one thing I can do to make it happen.

I could be pulling up youtube or just scrolling a banking website and have it crash.

Alienware Desktops

Aurora R10, 12V reading related to WHEA errors

Was this post helpful?