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HanzMeizer
1 Rookie
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64 Posts
1
4946
May 16th, 2021 03:00
Aurora R10, 3rd party fan support problems
There is a commonly known problem with the quality of the liquid cooling system that Dell puts into their Aurora Desktops. It is cheap and noisy and with its 120mm radiator, too small to properly cool a 12 Core Ryzen 5900x CPU -but that's another story.
As you can tell by the many other customer requests on this issue, the bad quality of the Alienware fan/liquid cooler hardware (wasn't Alienware supposed to be a premium OEM brand?) and software (the AWCC fan curve control doesn't really react to any manual settings and give very limited curve customization options and AWCC Overclocking presets give WORSE benchmark results than having PBO disabled, kind of funny)- it is the best solution to just bypass Alienware subpar cooling system all together and uninstall AWCC.
Now I installed a Corsair H80i v2 and used the two fans that come along with it to replace both the fans and it instantly solved the problem with the unpleasant and loud noise of the bad old alienware fans. The problem that remains is that even though the bios doesnt give and error on startup, it doesnt really recognize the corsair fans, even though they are regular industry standard 4pin PWM fans, that literally every other non-Alienware mainboard on the market has no issues working with.
Neither can I use the corsair link software to control pump and fan speeds because the mainboard (of this 3000€ desktop) does not offer an extra USB header nor can I use a 3rd party fan control software like fan speed, because the motherboard does not properly support the PWM fans.
Why didn't they engineer a 280mm radiator option into that case? They even sell 5950x with it and it doesn't do justice to a 5800x or even 5600x as well..
Sorry for the ranting but don't get me wrong, this is a request in the first place: Dell give full 3rd party fan support for Alienware Aurora R10 mainboards!
2954
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Posted May 16th, 2021 09:00
They design these systems like a gaming console. You just plug it in and away you go.
They do not care to much on catering to the more advanced users, who might be interested in some extra options.
The cases are designed for looks, not so much for cooling or other performance.
Therefore the upgrade options are limited.
I think what they are lacking is a good pre-production test by users of all sorts, and actually taking feedback and if needed go back to the drawing board.
I think most if not all users would tell you that the standard fans are really loud at full speed, unacceptable high, and the control with AWCC leaves a lot to be desired.
2862
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Posted May 18th, 2021 07:00
Dell give full 3rd party fan support for Alienware Aurora R10 mainboards!
Dell is not going to purchase 3rd party fans and test/validate them. But, for clarity sake, your request for support of these non-tested/non-validated 3rd party fans would require the following =
* Purchase the 3rd party fans from Amazon or seller
* Send the fans to the Alienware lab
* Assign an Alienware platform team Aurora engineer to pull the Aurora R10 off of the shelf
* Install the 3rd party fans
* Test the 3rd party fans
* Create a case to ask for an updated BIOS
- Get Manager, Area Manager, Director, Legal, Marketing approvals
* Assign an Alienware platform team BIOS engineer to write the BIOS
* Send the BIOS back to the Aurora engineer to do further testing and validation
* Contact the Dell Drivers team and submit a ticket to get the BIOS uploaded
DELL-Chris M (old account)
#IWork4Dell
2859
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Posted May 18th, 2021 07:00
Maybe a good solution to all of this would be if DELL would work together with for example Noctua, a designer of some of the best cooling solutions in the PC business, on a line of Noctua fans?
I am thinking that Noctua might be interested in this, as they could provide an Alienware Noctua series of fans customized for the Alienware Aurora cases.
Just a suggestion.
2834
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Posted May 18th, 2021 08:00
Even within brands issues would be fan specific. For example the Noctua IPPC lineup is known to have issues stalling out at low RPMs /idle auto settings even on aftermarket boards.
2830
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Posted May 18th, 2021 08:00
That's why I suggested a brand new line. Could be beneficial to both companies, both brand names are well known and respected in the PC community.
2823
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Posted May 18th, 2021 09:00
That would be cool, like a lunar white or dark side of the moon version fan. They did that on a limited basis with LTT using their the classic orange color for the bumpers. They sell for over $100 each now.
2544
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Posted August 20th, 2021 02:00
what?
Its not about validating individual 3rd party fans, its about supporting 4 pin PWN fans wich is an industry standard. The alienware mainboard simply isnt able to control them because its using Dells own weird standard.1979
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Posted August 20th, 2021 08:00
Buy a sata to usb header adapter cable
1240
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Posted August 23rd, 2021 20:00
I just changed the front fan on my R10 with a Noctua NF-A12-25 PWM (4pin) fan.
It is replacing a Delta 120 mm fan, Dell part #7M0F5-A00, Delta part # AFB1212EJ-01.
Zero issues with it, no bios errors, and it controls with AWCC. I plugged it in directly to the motherboard header.
HanzMeizer
1 Rookie
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64 Posts
2966
1
Posted May 16th, 2021 07:00
In the meantime I found a workaround, at least for fan speed management.
The software SpeedFan will be able to control the fans if you tick the "enable Dell support (for notebooks)" checkbox in the advanced options. That's funny, because SpeedFan can use the Dell controller to control to control the corsair fans, while Dell cant use the Dell controller to control the fans.