5 Posts
0
2657
April 14th, 2022 14:00
Aurora R10, AWCC, Fusion update in loop
My Alienware Aurora R10 received an update for MyAlienware app. Fusion goes into a loop of installs. Only way to stop the loop is to close the app, which of course makes the app not useable.
Please help?
No Events found!
joshraymer
3 Posts
0
April 15th, 2022 22:00
Manually downloading the Fusion update through Product Support page fixed the problem.
DELL-Cares
Moderator
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27.6K Posts
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145 Points
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April 14th, 2022 14:00
Hello, We see you are looking for assistance. If you need our help, you can start a Private message with us and we will be happy to assist you.
Critter18
5 Posts
0
April 14th, 2022 15:00
I am located in Canada - The Get Help Now option is not available to me.
What is the next step for assistance?
Critter18
5 Posts
0
April 14th, 2022 18:00
Hi Rhenium,
Is this what you require?
Alienware Aurora Ryzen Edition R10
Alienware 2.2.5 2022-02-07
MS Windows 11 Pro 10.0.22000 Build 22000
Thanks!
crimsom
9 Technologist
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6.1K Posts
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April 14th, 2022 18:00
Hi @Critter18 welcome to this free user to user Alienware laptop discussion forum. This is not Dell Support.
Please click on Product Support and allow Dell to identify the Model and Revision number of your Alienware system. Please share Model and Revision number, and Windows 10 or 11 version. (Do not reveal your private system Service Tag or Express Service Code in this public forum.)
Critter18
5 Posts
0
April 15th, 2022 02:00
Hi Crimson,
Is this what you require?
Alienware Aurora Ryzen Edition R10
Alienware 2.2.5 2022-02-07
MS Windows 11 Pro 10.0.22000 Build 22000
Thanks!
Innoguilt
4 Posts
0
April 15th, 2022 13:00
I am having this same issue as well. The program asks me to update to continue using it. I choose to update, and give permission for the program to make changes. The program starts to cycle as if updating, and then after 30 seconds, it asks me to update the program to continue using it.
Alienware Aurora R11
I have Premium Support Plus.
joshraymer
3 Posts
0
April 15th, 2022 22:00
Same problem. I installed some updates through My Alienware and restarted my PC. Now each time I try to open My Alienware, it says an update is required, but the update will not complete. Just spins for about 30 seconds then states the update is required, again. Infinite loop. If I ever say no to the update, My Alienware closes.
Alienware Aurora R12
< Private Express service code removed.TOS73>
Critter18
5 Posts
0
April 16th, 2022 05:00
Agreed!
Manually downloading the Fusion Update through the Product Support page fixed my issue as well - Thanks Joshraymer!
Andreas wag
1 Message
0
April 18th, 2022 06:00
D/l the Fusion yourself-and install it yourself Because what joshraymer said.i did it and it work 100%