Alright, you convinced me, i'll try that and i'll get back here in a few days to confirm if that works!
Doing this "clean install windows" void the warranty of my computer? i mean, the OS that comes by default in dell's alienware system recovery will be lost when i do this, right ? and if something happens later, they'll said something about this ?
It will in no way affect the warranty. Your warranty is for Dell hardware not the OS. If you are concerned about "losing" the factory installed Windows then backup the system using a program such as Macrium Reflect Free available here.. That way you have the initially installed Windows saved and can recover the image at any time.
1. Alright, you convinced me, i'll try that and i'll get back here in a few days to confirm if that works!
2. Doing this "clean install windows" void the warranty of my computer? i mean, the OS that comes by default in dell's alienware system recovery will be lost when i do this, right ? and if something happens later, they'll said something about this ?
Cool. Read thru the steps before you start. And don't be in a distracted-hurry.
Since your BIOS is already updated, try loading nothing from Dell.com/support.
After First Time Windows Setup ... if Device-Manager looks "clean" and free of errored-devices ... you don't even need the Dell-AW/AMD Chipset Drivers (as obviously, Windows-Update already gave them to you).
Even hold-off on installing Alienware Command Center. That might prevent the Dell Fusion Service from installing. In fact, why not run a Macrium Reflect v8 Free Full-Image backup before loading anything other than Windows and maybe an Nvidia video-driver.
2. OEM Windows key is burnt into BIOS . After you install Microsoft.com Windows-10 (64bit) it will activate as legit.
No, Dell/Alienware does not mind if you clean-install retail Windows-10 . In fact, they sometimes recommend it. You can't get better as it is perfect (unmodified and uncompromised) Windows.
If you think you must, you can create the Windows Recovery flash-drive (if your Recovery Partition is still intact) and it will include any system/OS factory-customizations. I create those (32gb) drives, but can't say I've ever used one for real (other than testing, and then wiped-it and re-installed the better way).
All Windows-10/11 include Startup-Environment and Safe-Mode . A "recovery partition" is not required to get into Safe-Mode. You can also later boot and use the recovery-tools on the bootable Windows-10 Media Creation Tool flash-drive installer you made in the first step.
So, i did exactly what you said... deleted all partitions, create a new one and just did a clean windows install, i just let windows did all update... the only thing i did "manually" was to update Nvidia GPU Driver to version 512.15 (latest) - maybe that was a mistake ? installed Steam, installed Resident Evil Village and 15 minutes after opening Resident Evil Village, the computer suddenly restarted and didn't even show the blue screen in fact, it just really restarted direct! so, i did all the CMD commands listed beforeand tried to run RE8 again and it all repeated the same way!
I checked the windows folder and a Dump File was created, so, it looks like nothing changed after all.
So, i did exactly what you said... deleted all partitions, create a new one and just did a clean windows install, i just let windows did all update... the only thing i did "manually" was to update Nvidia GPU Driver to version 512.15 (latest) - maybe that was a mistake ? installed Steam, installed Resident Evil Village and 15 minutes after opening Resident Evil Village, the computer suddenly restarted and didn't even show the blue screen in fact, it just really restarted direct! so, i did all the CMD commands listed before and tried to run RE8 again and it all repeated the same way!
I checked the windows folder and a Dump File was created, so, it looks like nothing changed after all.
So, i have an Alienware Aurora R10 that have been causing BSOD with the Code Error: WHEA_UNCORRECTABLE_ERROR
I always keep "Link State Power Management" OFF (on all my desktop-machines). In fact, I thought that was the default for "High Performance".
For my RTX-3080, I've been running v511.79 DCH (WHQL & DX-12) . Seems solid. Maybe try a clean-install of that. I don't use Geforce (beta driver tester) Experience.
So, i did exactly what you said... deleted all partitions, create a new one and just did a clean windows install, i just let windows did all update... the only thing i did "manually" was to update Nvidia GPU Driver to version 512.15 (latest) - maybe that was a mistake ? installed Steam, installed Resident Evil Village and 15 minutes after opening Resident Evil Village, the computer suddenly restarted and didn't even show the blue screen in fact, it just really restarted direct! so, i did all the CMD commands listed before and tried to run RE8 again and it all repeated the same way!
I checked the windows folder and a Dump File was created, so, it looks like nothing changed after all.
So, i have an Alienware Aurora R10 that have been causing BSOD with the Code Error: WHEA_UNCORRECTABLE_ERROR
I always keep "Link State Power Management" OFF (on all my desktop-machines). In fact, I thought that was the default for "High Performance".
For my RTX-3080, I've been running v511.79 DCH (WHQL & DX-12) . Seems solid. Maybe try a clean-install of that. I don't use Geforce (beta driver tester) Experience.
So I did it all over again, nuke-and-pave install, all windows 10 updates and I installed precisely the same driver as you "511.79-desktop-win10-win11-64bit-international-dch-whql" after that > installed Steam > downloaded Resident Evil Village from zero again and Double checked Link State Power Management to set "OFF" as you said.
but in the end the problem persists and I have the impression that the BSOD got faster, before it took a while to happen, this last test with RE8 happened in like 5 minutes after opening the game (and always the same WUE code error)
any more ideas ? this is so frustrating, it has been like 4 month now with this!!
The "cleaner" the Windows install gets, the faster the crashes, huh? Interesting.
So, your Device-Manager is free of errors and everything is recognized?
High-Performance Power-Profile (as base, before mods)
You got Windows Gaming-Mode on?
Did you search Intel Graphics Control Panel and accepted license ?
When you installed Nvidia driver package v511.79, you had "clean install" check-marked, right? It's Control Panel set to "Let 3D-Apps decide"?
Want to try adding (the validated for your machine, that you know works) AW-CC ?
For my RTX-3080, I installed AfterBurner v4.6.4 (WITHOUT RivaTuner Statistics Server)
- It starts with Windows (but minimized) and loads Profile #1 automatically. - Voltage remains locked (so, should be "safe" stock level). - Core and Memory clock stay at +0 (so, no OC, just stock clocks) - Power Limit reduced to 80%. Temp Limit reduced to 80c. Auto Fan Speed. This is my "reliability-first, stock-clocks, plenty-fast-anyway, don't burn-up, last long-time" Config
1. By free of errors and everything recognized, you mean if there's any yellow exclamation icon on device-manager ? if it's that, yeah, everything looks right.. no signe of erros!
2. Double checked that before installing everything
3. Yes, enabled by default from the start.
4. i dont have anything from intel installed, my processor is Ryzen 7 5800X, but i did accepted license when i first opened the NVIDIA Control panel.
5. Yes, absolutely clean install and Yes for "3D-Apps decide", it was already marked by default.
6. i installed Alienware Command Center now but besides lightning up my case LED (i did set it as off) everything else looks the same, normal as usual... so, i opened "Lost Ark" this time to play (and was also checking the infos from AWCC - temperature/Fan Speed etc..) and then BSOD happened again after 2 hours of gameplay (first of the day, later it repeated more early...), like i said yesterday, i got a impression it was faster but maybe it was just a coincidence... and it's always been really random since the beginning.
So, the support answered me and they have determined this is a problem on the system board and have approved to have it replaced. Now i'm waiting to the agent come and repair! Hope that will fix it! i'll come back here to confirm if that was all! thank you for attention!
So the tech came in Friday morning and changed the motherboard, he did all the setup, ran the ePSA quick diagnostics and everything went fine, we did the firmware update to 2.2.5 and then I did the full ePSA diagnostics, I took some pictures of the result (all tests passed) and then I started to test the machine by playing, on the first day i was playing resident evil village and everything was ok! Saturday I played all day too and I really thought the problem was solved then at night my computer suddenly restarted ( i was playing "Lost Ark" all day) i searched for dump file and there was none. so at this point i got very confused and as it was already very late at night i decided to leave a game (Resident Evil Village) open overnight while i was sleeping so when i woke up sunday morning i noticed my computer restarted again but this time a dump file was created, I checked and it's the same error code as before. So, i runned all test again from SupportAssist program (all ok) checked if BIOS was set by default (it was already) i did all the "CMD" command lines as before but as none of this solved the problem before, i'm in really doubt that this is going to resolve now.
Do you wish to see the dump file? what should i do ? maybe another clean windows install?
Yes, after almost 6 months i found out that was the processor that had a malfunction with voltage, which sometimes happened to rise suddenly without control limite, the support ordered a change and never had that problem again.
Tesla1856
8 Wizard
•
17.4K Posts
1
March 29th, 2022 09:00
Clean install Windows.
https://www.dell.com/community/XPS-Desktops/XPS-8940-new-out-of-the-box-intermittent-crashes/m-p/8142183/highlight/true#M68592
Why?
https://www.dell.com/community/Alienware-Desktops/Aurora-R12-recurring-issues/m-p/8172845/highlight/true#M57607
Divinothy
8 Posts
0
March 29th, 2022 10:00
Alright, you convinced me, i'll try that and i'll get back here in a few days to confirm if that works!
Doing this "clean install windows" void the warranty of my computer?
i mean, the OS that comes by default in dell's alienware system recovery will be lost when i do this, right ? and if something happens later, they'll said something about this ?
JOcean
9 Legend
•
12.6K Posts
1
March 29th, 2022 11:00
It will in no way affect the warranty. Your warranty is for Dell hardware not the OS. If you are concerned about "losing" the factory installed Windows then backup the system using a program such as Macrium Reflect Free available here.. That way you have the initially installed Windows saved and can recover the image at any time.
Divinothy
8 Posts
0
March 29th, 2022 12:00
Okay, that's what I was thinking!
I just wanted to confirm this question!
Thanks and i'll get back here again in few days to confirm if it solved
Tesla1856
8 Wizard
•
17.4K Posts
1
March 29th, 2022 14:00
Cool. Read thru the steps before you start. And don't be in a distracted-hurry.
Since your BIOS is already updated, try loading nothing from Dell.com/support.
After First Time Windows Setup ... if Device-Manager looks "clean" and free of errored-devices ... you don't even need the Dell-AW/AMD Chipset Drivers (as obviously, Windows-Update already gave them to you).
Even hold-off on installing Alienware Command Center. That might prevent the Dell Fusion Service from installing. In fact, why not run a Macrium Reflect v8 Free Full-Image backup before loading anything other than Windows and maybe an Nvidia video-driver.
2. OEM Windows key is burnt into BIOS . After you install Microsoft.com Windows-10 (64bit) it will activate as legit.
No, Dell/Alienware does not mind if you clean-install retail Windows-10 . In fact, they sometimes recommend it. You can't get better as it is perfect (unmodified and uncompromised) Windows.
As it says here:
https://www.dell.com/community/Alienware-Desktops/Aurora-R7-M-2-NVMe-bootable-options/m-p/6073081/highlight/true#M3401
If you think you must, you can create the Windows Recovery flash-drive (if your Recovery Partition is still intact) and it will include any system/OS factory-customizations. I create those (32gb) drives, but can't say I've ever used one for real (other than testing, and then wiped-it and re-installed the better way).
All Windows-10/11 include Startup-Environment and Safe-Mode . A "recovery partition" is not required to get into Safe-Mode. You can also later boot and use the recovery-tools on the bootable Windows-10 Media Creation Tool flash-drive installer you made in the first step.
Divinothy
8 Posts
0
March 29th, 2022 18:00
So, i did exactly what you said... deleted all partitions, create a new one and just did a clean windows install, i just let windows did all update... the only thing i did "manually" was to update Nvidia GPU Driver to version 512.15 (latest) - maybe that was a mistake ?
installed Steam, installed Resident Evil Village and 15 minutes after opening Resident Evil Village, the computer suddenly restarted and didn't even show the blue screen in fact, it just really restarted direct!
so, i did all the CMD commands listed beforeand tried to run RE8 again and it all repeated the same way!
I checked the windows folder and a Dump File was created, so, it looks like nothing changed after all.
Tesla1856
8 Wizard
•
17.4K Posts
1
March 29th, 2022 21:00
See this:
https://www.dell.com/community/Alienware-Desktops/Aurora-R12-Hundreds-of-WHEA-Logger-Events-ID-17-in-System-Event/m-p/7875837/highlight/true#M45258
I always keep "Link State Power Management" OFF (on all my desktop-machines). In fact, I thought that was the default for "High Performance".
For my RTX-3080, I've been running v511.79 DCH (WHQL & DX-12) . Seems solid. Maybe try a clean-install of that. I don't use Geforce (beta driver tester) Experience.
Divinothy
8 Posts
0
March 30th, 2022 13:00
So I did it all over again, nuke-and-pave install, all windows 10 updates and
I installed precisely the same driver as you "511.79-desktop-win10-win11-64bit-international-dch-whql" after that > installed Steam > downloaded Resident Evil Village from zero again and
Double checked Link State Power Management to set "OFF" as you said.
but in the end the problem persists
and I have the impression that the BSOD got faster, before it took a while to happen, this last test with RE8 happened in like 5 minutes after opening the game
(and always the same WUE code error)
any more ideas ? this is so frustrating, it has been like 4 month now with this!!
Tesla1856
8 Wizard
•
17.4K Posts
0
March 30th, 2022 20:00
The "cleaner" the Windows install gets, the faster the crashes, huh? Interesting.
So, your Device-Manager is free of errors and everything is recognized?
High-Performance Power-Profile (as base, before mods)
You got Windows Gaming-Mode on?
Did you search Intel Graphics Control Panel and accepted license ?
When you installed Nvidia driver package v511.79, you had "clean install" check-marked, right? It's Control Panel set to "Let 3D-Apps decide"?
Want to try adding (the validated for your machine, that you know works) AW-CC ?
For my RTX-3080, I installed AfterBurner v4.6.4 (WITHOUT RivaTuner Statistics Server)
- It starts with Windows (but minimized) and loads Profile #1 automatically.
- Voltage remains locked (so, should be "safe" stock level).
- Core and Memory clock stay at +0 (so, no OC, just stock clocks)
- Power Limit reduced to 80%. Temp Limit reduced to 80c. Auto Fan Speed.
This is my "reliability-first, stock-clocks, plenty-fast-anyway, don't burn-up, last long-time" Config
Divinothy
8 Posts
0
March 31st, 2022 17:00
1. By free of errors and everything recognized, you mean if there's any yellow exclamation icon on device-manager ? if it's that, yeah, everything looks right.. no signe of erros!
2. Double checked that before installing everything
3. Yes, enabled by default from the start.
4. i dont have anything from intel installed, my processor is Ryzen 7 5800X, but i did accepted license when i first opened the NVIDIA Control panel.
5. Yes, absolutely clean install and Yes for "3D-Apps decide", it was already marked by default.
6. i installed Alienware Command Center now but besides lightning up my case LED (i did set it as off) everything else looks the same, normal as usual... so, i opened "Lost Ark" this time to play (and was also checking the infos from AWCC - temperature/Fan Speed etc..) and then BSOD happened again after 2 hours of gameplay (first of the day, later it repeated more early...), like i said yesterday, i got a impression it was faster but maybe it was just a coincidence...
and it's always been really random since the beginning.
So, the support answered me and they have determined this is a problem on the system board and have approved to have it replaced.
Now i'm waiting to the agent come and repair!
Hope that will fix it!
i'll come back here to confirm if that was all!
thank you for attention!
Divinothy
8 Posts
0
April 3rd, 2022 07:00
So the tech came in Friday morning and changed the motherboard, he did all the setup, ran the ePSA quick diagnostics and everything went fine, we did the firmware update to 2.2.5 and then I did the full ePSA diagnostics, I took some pictures of the result (all tests passed) and then I started to test the machine by playing, on the first day i was playing resident evil village and everything was ok!
Saturday I played all day too and I really thought the problem was solved then at night my computer suddenly restarted ( i was playing "Lost Ark" all day) i searched for dump file and there was none.
so at this point i got very confused and as it was already very late at night i decided to leave a game (Resident Evil Village) open overnight while i was sleeping so when i woke up sunday morning i noticed my computer restarted again but this time a dump file was created, I checked and it's the same error code as before.
So, i runned all test again from SupportAssist program (all ok)
checked if BIOS was set by default (it was already)
i did all the "CMD" command lines as before but as none of this solved the problem before, i'm in really doubt that this is going to resolve now.
Do you wish to see the dump file?
what should i do ?
maybe another clean windows install?
Ingenuous
2 Posts
0
December 13th, 2022 05:00
Did you ever get this fixed ?
Divinothy
8 Posts
0
December 13th, 2022 16:00
Yes, after almost 6 months i found out that was the processor that had a malfunction with voltage, which sometimes happened to rise suddenly without control limite, the support ordered a change and never had that problem again.