Then this was a manufacturing or config error by Dell. This should have been liquid cooled. I'm pretty sure the 105 TDP exceeds the rated specs of the tiny oem air cooler.
Look up your pc spces on Dell's website by entering your service tag to pull up warranty info (but don't post your tag number on here). Or check your order confirmatiin. Check to make sure your system order info doesn't reflect liquid cooling because Dell doesn't even offer this cpu ryzen 9, 3900x for sale without liquid cooling. That was likely either done in error on the sales page or during assembly. I highly doubt a repaste will fix this. The problem is the heatsink isn't designed to handle this much heat.
A Dell engineer is coming Onsite to replace the thermal grease this week. I believe the system would come with liquid cooling as shown on the Dell website, but was wrong! Today the CPU got to 94.99c with a load of 7%, not a computer expert but can't be right!!! Turned it off and will wait for the engineer.
Let's all wait for the Dell engineer to do his/ her job. I suspect it's the thermal grease after having once experienced no-contact between heatshink and IHS.
Ok, keep us posted. The Dell technician servicing my area gives a courtesy phone call/ text message when heading out to my place. If you don't get any notification from Dell that a technician is headed your way by Thursday evening/ Friday morning, best contact their support again to confirm the appointment.
Yeah I didn't even know that amd sold the 3900 with a non-x version until it was highlighted above. Still can't imagine successfully doing any oc with the mini air cooler though.
Update: The technician renewed the thermal grease and the CPU temperature still got up to 94.4c. Coming back next week with a new CPU and fan. Asked for a liquid cooled unit, but he was struggling to find the part number to order! Have to wait until next week to see what he brings back, I'm not holding my breath!
Powellr
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July 13th, 2020 12:00
No, Liquid cooled
Powellr
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July 14th, 2020 03:00
No i was wrong, just looked inside and it's air cooled! The room temp. is 22c
r72019
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July 14th, 2020 07:00
Then this was a manufacturing or config error by Dell. This should have been liquid cooled. I'm pretty sure the 105 TDP exceeds the rated specs of the tiny oem air cooler.
r72019
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July 14th, 2020 07:00
Also if you look at Dell's sales page and select 3900x it says this processor requires a
"Liquid Cooled Power Supply/Chassis"
And will not let you purchase it with air cooling
r72019
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July 14th, 2020 07:00
r72019
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July 14th, 2020 10:00
Look up your pc spces on Dell's website by entering your service tag to pull up warranty info (but don't post your tag number on here). Or check your order confirmatiin. Check to make sure your system order info doesn't reflect liquid cooling because Dell doesn't even offer this cpu ryzen 9, 3900x for sale without liquid cooling. That was likely either done in error on the sales page or during assembly. I highly doubt a repaste will fix this. The problem is the heatsink isn't designed to handle this much heat.
Powellr
16 Posts
0
July 14th, 2020 10:00
A Dell engineer is coming Onsite to replace the thermal grease this week. I believe the system would come with liquid cooling as shown on the Dell website, but was wrong! Today the CPU got to 94.99c with a load of 7%, not a computer expert but can't be right!!! Turned it off and will wait for the engineer.
GTS81
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2.2K Posts
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July 14th, 2020 12:00
Let's all wait for the Dell engineer to do his/ her job. I suspect it's the thermal grease after having once experienced no-contact between heatshink and IHS.
r72019
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July 14th, 2020 12:00
Ah, ops, I don't know why I was thinking x. Yeah I guess they do offer that one with air cooling.
Powellr
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July 15th, 2020 06:00
The CPU is the 3900 (without the X). When purchased there was no option for liquid cooled! So Dell obviously thought it did not require one.
GTS81
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July 15th, 2020 07:00
The day has come and gone. Did Dell's technician stop by to fix the issue with your PC?
Powellr
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July 15th, 2020 09:00
The Dell technician is due on Friday!
GTS81
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July 15th, 2020 10:00
@Powellr :
Ok, keep us posted. The Dell technician servicing my area gives a courtesy phone call/ text message when heading out to my place. If you don't get any notification from Dell that a technician is headed your way by Thursday evening/ Friday morning, best contact their support again to confirm the appointment.
r72019
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July 16th, 2020 21:00
Yeah I didn't even know that amd sold the 3900 with a non-x version until it was highlighted above. Still can't imagine successfully doing any oc with the mini air cooler though.
Powellr
16 Posts
0
July 17th, 2020 09:00
Update: The technician renewed the thermal grease and the CPU temperature still got up to 94.4c. Coming back next week with a new CPU and fan. Asked for a liquid cooled unit, but he was struggling to find the part number to order! Have to wait until next week to see what he brings back, I'm not holding my breath!