I do not blame the technician. Sometimes field support and sales support can be so disjointed that the finger cannot find the nose. This is true for most big organizations, not only with Dell.
If the technician can get the CPU down to an average temp. of 75-80c under load I’m happy to buy and install the liquid cooler myself. Looking at the Corsair Hydro H80i v2, is it a good buy?
Went into AMD Ryzen master software and changed the mode from Creator (default) to Game which disables the 12 cores to only 6. Under load the CPU temp. stayed around 80c instead of the 90+ with 12 cores.
I didn't take any pics but this video covers the install from start to finish. It's on a slightly older Aurora but looks identical to the inside of my R10
I had the same exact issue, super high temps and then found out I had an air cooler. I raised a stink with Dell and they gave me a reasonable credit to my account and then I ordered a Corsair H60 and installed it. Along with a small undervolt/overclock (4250MHz/1.25v) I now get great idle temps and have never seen higher than ~75c under all-core full load. It idles around 33-38c depending on room/ambient temp.
You simply gotta liquid cool the 3900 processor in this package to get reasonable temps.
Thanks for your help @Dell630i I have a Corsair H60 coming in the next few days.
For your info. the Dell-Cares team asked me to run a CPU stress test. The results are in the photos in the dropbox link. The temp. stay at 95c for 12 of the 15 minute test.
"After reviewing the temperatures, the system is working as per design. We didn't noticed anything abnormal with the stress test. The processor is capable to tolerate 95 C specially when stressing out the unit so that's expected. At this time we believe that by replacing the CPU or the top fan won't make a difference.You can use the system as is being that this is a high performance machine and it is normal to reach these temps while using high intense CPU and GPU app's."
Can i ask your advice, fitted the pump and is now running at much lower temperatures, can you check i have the radiator fan and pump cables in the correct headers. See photo
Radiator fan cable in FAN TOP
pump cable in FAN CPU
When i run diagnostics i get a "CPU Fan Failed" error.
GTS81
2 Intern
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2.2K Posts
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July 17th, 2020 10:00
https://www.dell.com/community/Alienware-Desktops/Aurora-R10-liquid-cooler-part-number/m-p/7558143/highlight/true#M26002
I do not blame the technician. Sometimes field support and sales support can be so disjointed that the finger cannot find the nose. This is true for most big organizations, not only with Dell.
GTS81
2 Intern
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2.2K Posts
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July 17th, 2020 13:00
@Anonymous :
Unlikely unless @Powellr is Brad Pitt or the technician is his mother's brother's cousin or he's the technician's kid's baseball coach.
r72019
6 Professor
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5.3K Posts
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July 17th, 2020 18:00
You think you could add any more ifs to that sentence?
Powellr
16 Posts
0
July 19th, 2020 03:00
If the technician can get the CPU down to an average temp. of 75-80c under load I’m happy to buy and install the liquid cooler myself. Looking at the Corsair Hydro H80i v2, is it a good buy?
r72019
6 Professor
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5.3K Posts
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July 19th, 2020 08:00
Try an H60 or H75. The h80 rad is too thick to fit the h80 + two fans, but it may fit if you only use one fan, an ml120 pro.
Powellr
16 Posts
0
July 21st, 2020 07:00
Went into AMD Ryzen master software and changed the mode from Creator (default) to Game which disables the 12 cores to only 6. Under load the CPU temp. stayed around 80c instead of the 90+ with 12 cores.
r72019
6 Professor
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5.3K Posts
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July 21st, 2020 08:00
Gotta reign in that beast! So with only 3 active cores you could drop it further to 70*!!! Drop the clock to 3.0ghz and you're looking at 60*!!
GTS81
2 Intern
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2.2K Posts
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July 21st, 2020 08:00
Hmm... @Anonymous ?
Powellr
16 Posts
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July 21st, 2020 10:00
Ok, but the FPS is the same or if not better using 6 cores instead of 12
GTS81
2 Intern
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2.2K Posts
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July 21st, 2020 12:00
Reminds me of that Porsche 911 doing 60mph on the left lane of the freeway 2 days ago...
Citizen_MM
41 Posts
0
July 22nd, 2020 16:00
@Anonymous
I didn't take any pics but this video covers the install from start to finish. It's on a slightly older Aurora but looks identical to the inside of my R10
https://www.youtube.com/watch?v=RC9Nk0yT8bo&t=1061s
Citizen_MM
41 Posts
0
July 22nd, 2020 16:00
I had the same exact issue, super high temps and then found out I had an air cooler. I raised a stink with Dell and they gave me a reasonable credit to my account and then I ordered a Corsair H60 and installed it. Along with a small undervolt/overclock (4250MHz/1.25v) I now get great idle temps and have never seen higher than ~75c under all-core full load. It idles around 33-38c depending on room/ambient temp.
You simply gotta liquid cool the 3900 processor in this package to get reasonable temps.
Powellr
16 Posts
0
July 23rd, 2020 09:00
Thanks for your help @Dell630i I have a Corsair H60 coming in the next few days.
For your info. the Dell-Cares team asked me to run a CPU stress test. The results are in the photos in the dropbox link. The temp. stay at 95c for 12 of the 15 minute test.
https://www.dropbox.com/sh/ckqyd0jkl6thhdm/AABldHUZck8yoIppW54I9Mh2a?dl=0
Their reply was:-
"After reviewing the temperatures, the system is working as per design. We didn't noticed anything abnormal with the stress test. The processor is capable to tolerate 95 C specially when stressing out the unit so that's expected. At this time we believe that by replacing the CPU or the top fan won't make a difference.You can use the system as is being that this is a high performance machine and it is normal to reach these temps while using high intense CPU and GPU app's."
GTS81
2 Intern
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2.2K Posts
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July 23rd, 2020 13:00
As a counter-top toaster oven.
Powellr
16 Posts
0
July 30th, 2020 09:00
Radiator fan cable in FAN TOP
pump cable in FAN CPU
When i run diagnostics i get a "CPU Fan Failed" error.
Thanks