Based on what you have tried, I don't think there's much left you can do yourself.
1 last thing to try would be to try and access the one time boot menu, if you can still get to it. You will have to prepare a USB bios flash drive as per instructions:
Which BIOS version are you on? There is an issue with 2.2.1 and 2.2.2 which (because of the auto-update) can lock a system up. What are the exact symptoms, apart from the 3,7? Can you get into the BIOS setup (F2)? Can you get into the Boot menu (F12), where the Support Assist option is?
Admittedly, it's a bit late for it to be an auto-update issue (on my system it happened when it updated from 2.1.3 to 2.2.1 around early October and required a motherboard replacement, as the BIOS version can not be downgraded (security reasons). All I got was the Alienware logo and the Windows spinning dots. The fix also requires Automatic Firmware updates to be turned off before the first boot into the OS. Otherwise it unfixes the new mobo too. Ask me how I know. At the time I was getting 2,1 but I did also see 3,7 I think, when I was trying different things at the request of Support.
There might be a proper fix when a new BIOS comes out, but I'll wait before trying that. It's fine now, but it took an age for it to get fixed properly.
I do not know as I can't access anything. Tech support has said since CAPS LOCK won't even work it is a hardware failure. It is a steady 3,7 LEDs blinking. They want me to send it in for repair
yikes. Doesn't look hopeful. Out of warantee repair doesn't sound cheap either. I might follow the lead of Vanadiel and others and case-swap before mine runs out in July. Also not cheap, but a new and better motherboard should be a fix for many ills.
atbragg
3 Posts
0
November 21st, 2021 06:00
I jumpered what I believe to be the CMOS clear E52 and didn't change the issue.
Vanadiel
6 Professor
•
7.1K Posts
0
November 21st, 2021 11:00
Based on what you have tried, I don't think there's much left you can do yourself.
1 last thing to try would be to try and access the one time boot menu, if you can still get to it. You will have to prepare a USB bios flash drive as per instructions:
F12 one time boot menu
I would contact @DELL-Cares to check your warranty options.
Error codes:
PCRead
1 Rookie
•
132 Posts
0
November 21st, 2021 22:00
Which BIOS version are you on? There is an issue with 2.2.1 and 2.2.2 which (because of the auto-update) can lock a system up. What are the exact symptoms, apart from the 3,7?
Can you get into the BIOS setup (F2)?
Can you get into the Boot menu (F12), where the Support Assist option is?
Admittedly, it's a bit late for it to be an auto-update issue (on my system it happened when it updated from 2.1.3 to 2.2.1 around early October and required a motherboard replacement, as the BIOS version can not be downgraded (security reasons). All I got was the Alienware logo and the Windows spinning dots. The fix also requires Automatic Firmware updates to be turned off before the first boot into the OS. Otherwise it unfixes the new mobo too. Ask me how I know.
At the time I was getting 2,1 but I did also see 3,7 I think, when I was trying different things at the request of Support.
There might be a proper fix when a new BIOS comes out, but I'll wait before trying that.
It's fine now, but it took an age for it to get fixed properly.
atbragg
3 Posts
0
November 22nd, 2021 15:00
I do not know as I can't access anything. Tech support has said since CAPS LOCK won't even work it is a hardware failure. It is a steady 3,7 LEDs blinking. They want me to send it in for repair
paulcread
4 Posts
0
November 23rd, 2021 01:00
yikes. Doesn't look hopeful. Out of warantee repair doesn't sound cheap either.
I might follow the lead of Vanadiel and others and case-swap before mine runs out in July. Also not cheap, but a new and better motherboard should be a fix for many ills.