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1 Rookie
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11 Posts
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14571
April 27th, 2020 01:00
Aurora R10, OC in Command Center, no Advanced tabs
Need some assistance. I just bought an R10, Ryzen 7 3800X, RTX 2080 Super, with 64GB 3200mhz ram. Why is my GPU the only thing with an advanced tab in command center? My CPU and RAM don’t have an advanced tab to overclock?!?! I need advanced tabs and OC control ASAP...
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BobbyP5
6 Posts
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July 2nd, 2020 10:00
Hello, we hope you are doing well. After reviewing your case with engineering. The manual overclocking controller is not available on AWCC as of now, but will be available in the next months. Apologize for the inconvenience this might generate. At this time, is there anything else we might help you with?
This is the response I just got back. So apparently we have to wait for this option. Did you find anything else out?
LyleBart
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10 Posts
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July 5th, 2020 01:00
I received the same response from Dell-Cares. I guess will just have to wait then after a month. I'm guessing this is a software BIOS issue out of the box and not Hardware or Motherboard problem? I am just wondering, has anybody out there who have purchased R10 Ryzen Edition that have a fully functional AWCC with no issues?
Citizen_MM
41 Posts
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July 5th, 2020 04:00
Yep, same response here. If it weren't for Ryzen Master I'd be pretty upset. I guess they'll get around to fixing it one day.
Citizen_MM
41 Posts
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July 5th, 2020 16:00
A new BIOS was released July 3rd, that says this
"- Enhanced the AMD processor and memory overclocking feature to support the Alienware OC Controls application."
I installed it and then uninstalled/rebooted/installed the latest AWCC and OC controls but nothing changed. The tabs are still missing. I'm thinking that the AWCC/OC controls also need a software update to take advantage of this new bios.
So, I continue to wait...
SinfulWraith
1 Message
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July 5th, 2020 16:00
Yeah I got mine in June 30th 2020 Still no advanced tabs any solution yet??
Ralf_83
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50 Posts
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July 10th, 2020 03:00
I know wrong thread, but it's the same situation for the Intel powered Alienware Aurora R9. With BIOS 1.07 OC profiles for CPU and RAM are there. Upgrading to BIOS 1.08 these settings are gone except for graphic card. Why this? Also if you order a new Alienware there is no information about CPU overclocking anymore. Maybe this "feature" is disappeared?
Pleebs
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11 Posts
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July 10th, 2020 04:00
BobbyP5
6 Posts
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July 10th, 2020 06:00
My tabs are not showing after the bios update. Did you do anything special? I don't know if I need to do the whole uninstall of it again or not. I kind of have the same issue to your Ram. What ever I changed it to in the bios does not change it after booting into windows. I will say I have not had any luck with getting any ram to work higher than 3000mhz.
Ralf_83
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50 Posts
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July 11th, 2020 09:00
FYI Alienware Aurora R9 with newest BIOS 1.09 has also the overclocking advanced tabs. Looks like it is working again