Aurora R10, a corrected hardware error has occurred

Your infinity fabric clock is set at 1733 Mhz. Pending on your memory settings, it will cause issues with memory timings. 

Can you set the FCLK to 1600 Mhz and try again?

Thank you for your reply!

How would I change the infinity fabric clock to 1600MHz?

Just as information. All of the overclocking options are not in use, so these settings are how I received my R10. 

That I do not know, because I own a system that does not support the new Ryzen 5000 series. Maybe somebody else can chime in. It should be in the bios hopefully, under memory settings. It should be called Infiniti fabric or something along those lines.

At 1733 Mhz, your memory will be running at 3466 Mhz, which is slightly past the rated 3400 Mhz.

So I was searching in the bios, but there is only an option for turning XMP on/off. If I turn it off, it will set back my memory to 2666MHz and everything will run fine. If I start overclocking with the ACC, it will show up the same issues as well.

So it seems there is really a problem with the Memory and running at 3466MHz, but I can't change that anywhere...

I will not be able to help you past the diagnosis of the problem. Now that you have verified the issue, your best bet would be to contact one of the admin people here, who are Dell employees, so they can funnel your issues to the correct department to get assistance.

Or open up a ticket or contact the Dell help desk.

If you do get it resolved, it would be helpful if you posted your fix in this posting, so others can see how you solved the problem.

Thank you for your replies!

I finally found a solution after a small rollercoaster:

Yesterday I tried to narrow down the issue and tested different settings, after one of these my PC did not boot anymore. Not even bios. While trying to reach out for Dell support (I'm living in Japan, try and find an English speaking person!), I reset my Bios by taking the battery out.

After that it was booting again, but the power button was flashing 2-1. Confirming with support today that this is the sign of a faulty mainboard, I applied for pickup. (Dell support was really helpful here, thank you so much!!)

But, now comes the best - I turned my PC on just now and the power button is not flashing again. -.- Not sure if I should feel good or worried about that. The corrected hardware errors are still there, though.

Solution:

So I started digging through the internet again and found the help in this post:

https://www.reddit.com/r/AMDHelp/comments/ksqyq9/ryzen_5900x_whealogger_event_19_error/

I turned off XMP, RAM is back at 2666MHz and no Error occurred anymore! Sadly there is no option to change the clock speed to 3200MHz, which should be also fine(quoting that post).

So it seems I have to wait for the next bios update and hope they will fix it...

There's no option in the bios to lower for infinity fabric speed so your memory speed is 3400 or 3200 Mhz?

Can you try with Ryzen Master, an AMD utility? It allows you to change your infinity fabric clock under windows.

For your memory it should be set to 1700 Mhz, but I believe the lowest clock for Ryzen 5000 that comes close to 3400 Mhz is 1733 Mhz. You might have to drop it to 1600 Mhz, and run your ram at 3200 Mhz. 

I think for 1733 Mhz fabric clock you will need 3600 Mhz ram, but I don't think the R10 board is certified to run 3600 Mhz ram.

I am not sure if others have a similar issue with their R10 and Ryzen 5000? They should if the memory cannot handle the 1733 Mhz bus clock. That's why I am thinking they are maybe running at 1600 fabric clock.

Hopefully another R10/Ryzen 5000 owner can shed some light on what they run

We both seem to be having the same problem:

https://www.dell.com/community/Alienware-Desktops/Random-power-off-restarts-on-Aurora-R10-Ryzen-Edition-5950X/

I found this because Vanadiel suggested someone else was having this problem in my thread and I tried to seek this thread out.

Heya!

Sorry for not answering for quite a long time! But I had and have the worst time with Dell service support right now. I tried to explain my problems but instead of working on a solution together they try to blame it in various ways on me or windows. They are now escalating it to overseas.

It seems we have the same issues. I'm running my Memory now on 1600MHz and having no issues anymore. But which is still not acceptable for me.

I post an update if I know more.

Chris, the 2.1.1 BIOS linked to was released last month on Feb 18.

I've been running that from about since it released.

If there's a newer one, it's not shown up against my machine.

I was released on the 18th of last month for my R10. Is there a different bios for the "new" R10? Maybe the bios updates were split up moving forward, to avoid supporting upgrades to the Ryzen 5000 for Ryzen 3000 owners, instead forcing them to upgrade their whole machine if they want a Ryzen 5000?

No, there will not be two divisions of Aurora R10. All drivers will be here.

BIOS 2.1.2 was released on March 24, 2021.

Fixes & Enhancements
- Enhanced the system stability during Preboot Execution Environment (PXE) on systems with AMD Ryzen 5000 series processors.

Important Information
- Once the BIOS is upgraded to a version later than version 1.0.7, you cannot downgrade the BIOS to version 1.0.7 or earlier.

This is the part I do not get.

There currently are 2 divisions of the R10. 

1. The pre Ryzen 5000 R10 that does not support Ryzen 5000 CPU and comes with a Ryzen 3000 CPU installed.

2. The post Ryzen 5000 R10, that comes with an Ryzen 5000 CPU installed.

I flashed my R10 (3000 CPU) with bios 2.1.2, and I still have AGESA version 1.0.0.6. That AGESA version does not support Ryzen 5000 CPU's.

If you use that same bios flash utility on an R10 that comes with a Ryzen 5000 CPU installed, you get a different AGESA version.

As reported by others in another thread in this forum which is now not available anymore, who have tried, their R10 cannot be upgraded with a Ryzen 5000 CPU. For that you have to purchase the new version of the R10, the ones that comes with a Ryzen 5000 CPU.

As it stands, it seems Dell is blocking support for upgrading the R10 machines that come factory configured with a Ryzen 3000 by blocking an update to the AGESA version.

Until this is resolved, there are 2 R10 configurations. I call them "old" and "new", because I don't know how else to differentiate them. "old" = Ryzen 3000 CPU, "new" Ryzen 5000 CPU.

The thread that was deleted was: https://www.dell.com/community/Alienware-Desktops/FYI-R10-owner-failed-CPU-upgrade-from-3700x-to-newer-5600x/td-p/7801754/page/3

It was a very nice and lone thread that explained the issue in complete detail, including screenshots of the "old" and "new" R10 bios versions and AGESA versions.

Hi Chris,

Just a short update.

Installed the new bios update 2.1.2. 

With my ram running at 3466MHz XMP (bios preset xmp2 option), errors and warnings in the event viewer still occur.

After lowering the frequency to 3400MHz manually through bios, errors and warnings occur a lot less, but still are there.

So it seems like, the bios update somewhat helped, but did not hit the target. But thanks for keeping in touch!